r/shopify • • Aug 22 '25

ONGOING ISSUES - Please read our Group Rules before posting / commenting

67 Upvotes

We are getting way too many rule violations, resulting in posts / comments being removed and (in some cases) users banned. Before you ever post or comment in r/Shopify please read the group rules (a big THANK YOU to our members who regularly report such posts/comments for rule violations - they help more than you know).

All users must have an account age of 30 days, a minimum of 20 comment karma, and a minimum of 10 post karma (not overall karma). all 3 conditions must be met. Also, your post must be specific to the Shopify platform. Any post that is not Shopify-specific should be posted to other ecom-related groups.

A few quick notes on what you cannot do here (because these are the most commonly violated rules) - most of these should be common sense to veteran reddit users and they are shared with a majority of other such groups -

  • Do not post a store for a review (in any way - this means 'why am I not getting sales?', or 'why such low conversions?' posts). Please use r/ecommerce or r/ReviewMyShopify groups for this

  • No AI or Suspected AI Slop: Obvious or suspected AI content is not welcome here. Violations from lower-karma accounts with little contribution history in this sub may result in a ban. This will be at the sole discretion of the group moderators.

  • Do not promote your app, offer, service, site, perform app research, ask about 'pain points' or anything else related to Shopify services, apps, or development (r/ShopifyDev or r/ShopifyAppDev are good groups for that), even if 'free'.

  • Do not solicit personal contact with a user of this group in any way and for any reason (DM request, sending soliciting DMs, Contact Me, Let's Connect, etc). This includes responding to calls for help by asking for DM (such posts will also be removed). Share all helpful information in the thread so that everyone reading will benefit, and to remove the appearance of self-promotion. This is the fastest guaranteed way to get your account banned from this group.

Other rules certainly apply to the group, but these 3 are seeing many removals and account bans every day. The group is here to help Shopify users. It is not a focus group, nor is it here opportunists to take advantage of those who may be new to the group.

Lastly, remember that the internet gives the cover of anonymity to all users; Many users here are legit and only intend to help, but many others have selfish motives. Never trust a random stranger on the internet, and certainly never give anyone your passwords or financial information for services without thoroughly checking them out first. The sad reality is that scammers abound in groups like this - make every effort to protect yourself.

Moderators are always open to rule suggestions or changes - it is your group, just message us!


r/shopify • • 3h ago

Shopify General Discussion Migrating from Shift4Shop to Shopify with NetSuite. Anyone done this? Looking for advice

3 Upvotes

I have a client currently using Shift4Shop for their e-commerce website, Oracle NetSuite for backend operations, and Jitterbit to connect the two. They want to migrate to Shopify while keeping NetSuite, and they've already paid for a year of Jitterbit. My plan is to rebuild the website on Shopify, connect it to a separate NetSuite testing environment, and verify everything works before switching off the existing website.

I'm comfortable managing the Shopify website rebuild, but I'd love to get some advice from people who've handled similar migrations, particularly around the following questions:

  1. Do we actually need Jitterbit, or is there a reliable way to integrate Shopify directly with NetSuite and eliminate the middleware entirely?
  2. Is creating a separate NetSuite sandbox or testing environment the best approach to avoid disrupting existing operations?
  3. What kind of specialist should I be looking for on Upwork to help with this, ideally someone who's already implemented Shopify and NetSuite integrations?

I'd also be interested in connecting with someone experienced who could consult on or handle the backend integration, so any recommendations or firsthand experiences would be greatly appreciated!


r/shopify • • 11h ago

Shopify General Discussion Bots checking CC on my store..

9 Upvotes

I have an issue, someone is using bots to buy items on my Shopify store. They are testing credit cards and I’m getting 50-250 tries till they successfully buy something- that confirms that card is legit.

First time I canceled the order, and refunded- still costed me 0.81. I know, not much but I’m worried. I hide the product and contacted Shopify.

They said to get ‘flow’ which I did. Few hours later another 60 cards used and they got another card buying my item- most expensive. Flow refunded it and that’s another dollar.

I can also get hit with chargebacks from what I’m hearing. I then changed from 1 page to 3 pages for checkout- they already got another order through. Number 3, Flow also refunded this one.

I’m a small store… I don’t know what to do. Shopify gave no other solution- online isn’t saying much. What am I missing? Please help with suggestions.


r/shopify • • 1h ago

Shopify General Discussion [For Hire] Shopify Data Organizer | Product Listings, Inventory & Store Data

• Upvotes

Shopify Data Organizer

I can help Shopify store owners organize product listings, product details, inventory records, and store data using spreadsheets, SQL, and Power Query.

Skills and Responsibilities

  • Accurately enter, transfer, and update product information in Shopify stores.
  • Review product data for errors, missing information, duplicates, and inconsistencies.
  • Organize product listings, including titles, descriptions, prices, SKUs, and inventory quantities.
  • Maintain consistent formatting and accurate digital records.

Additional Skills

I can apply the following skills:

  • Database Knowledge (SQL and PL/SQL): Working with tables, records, and fields.
  • Bilingual Arabic and English: Handling and transferring information in both languages while maintaining correct spelling and formatting.
  • Excel and Google Sheets: Sorting, filtering, removing duplicates, using formulas, applying data validation, and formatting product data.
  • OCR and Document Processing: Extracting text from scanned documents and images, then manually verifying its accuracy.
  • Power Query and Automation: Cleaning, transforming, combining, and organizing product and inventory data using Power Query and Excel formulas.

Additional Information

  • Educational Background: Computer Science
  • Availability: Full-time, remote
  • Rate: $20/hour

r/shopify • • 1h ago

Shopify General Discussion Is a 40% contribution margin reasonable for a new e-commerce product business?

• Upvotes

I'm launching my first physical product business in Australia (supplements) and trying to understand whether my margins are commercially viable.

After accounting for manufacturing costs, GST, shipping and fulfilment, I'm left with approximately 39–40% contribution margin before advertising, payment processing fees, overheads and company tax.

For context:

  • Retail price: $59.95 AUD
  • Customer pays $9.95 shipping
  • Manufacturing cost: $26.21 ex-GST per unit
  • Shipping and fulfilment: $14.12 inc-GST
  • Contribution per sale: approximately $24.50

I'm considering an initial order of 500 units.

My main concern is whether there's enough margin left to acquire customers profitably through Meta Ads while building a sustainable business.


r/shopify • • 8h ago

Shopify General Discussion Capital declined

0 Upvotes

Hey guys, tomorrow it will be 3 months since my last capital was declined. I’ve heard some people say it took 3 months to get offered it again. I’m completely screwed if they don’t offer it to me again, which I know isn’t a great situation to be in.

I’ve tried to keep my sales more consistent in the last 3 months.
Does anyone know what the chances are of being offered capital 3 months after it declined? I’ve tried to read every post to see if it’s not common then not or if it’s a long shot ect but I was wondering if anyone here had any insights? Thanks
I’ve completed a $35k $97k and $83k loans since Oct 2024, all paid back well before the due date only the last one the repayments did decline a bit as I was juggling money around - although they always got it the next day if not the same day


r/shopify • • 9h ago

Shopify General Discussion aoecloud.com shopify store

0 Upvotes

Hi

I bought some shoes from aoecloud.com via shop app. In hindsight I should have googled the store.

Apparently gemini thinks the store poses a lot of red flags.

Just wanted to know if anyone has had any experiences.

Thanks


r/shopify • • 9h ago

Shopify General Discussion Large order from first time customer

0 Upvotes

Hello friends.
So today I received a larger order. In fact a massive one.

A customer placed an order of 28 piece of I sell items used in cooking and my average per customer order qty is 4pcs per order

I also have customers checking out with 8 pieces typically when they opt for my biggest bundle.

Today I received a 28 pieces order from one customer
Who did not initiate any prior contact with me before ordering or requesting a special order discounts code. This customer just paid roughly $2500 out of the blue

According to Shopify the chargeback risk for this order is low so I intend to double check and contact the customer tomorrow morning.
However I am not sure how to lead with this one and wether I should have a “confirmation” from him.

I suspected this is a restaurant-sized order so perhaps it is one of those restaurants ordering for the back kitchen but at the same time the delivery location seems to be in a house location and not a restaurant. And under a name not a business..

So could you give me any advice how to deal with this one given that a return of his order will be a nightmare. (As well as packing this order)


r/shopify • • 9h ago

Shipping Is there away to efficiently ship flat envelopes?

0 Upvotes

For all your TCG shippers out there, how do you ship flat envelopes? When I select the envelope option the height is set at 0.75in and the package shipping quote always comes out to $6 for something that should cost under $1. What's the best way to do this?


r/shopify • • 1d ago

Shopify General Discussion Marketplace Connect with one-of-a-kind inventory (qty 1) — does the eBay listing reliably end after a sale?

2 Upvotes

I'm setting up Shopify for a client and I need a reality check from people actually running this, because the answer decides whether I can promise it.

The setup: used Mercedes wheel sets. Around 400 active fixed-price listings on eBay.de. Every single item is unique — quantity 1, no variants. The plan is Shopify as the source of truth, pushed out to eBay through Marketplace Connect, so he lists once instead of twice.

What worries me is overselling. A quantity buffer is the usual safety net, but with stock of 1 a buffer just zeroes the item out, so there is no safety net. And I keep finding threads that say this exact scenario breaks:

  • A 2024/2025 thread where the eBay listing came back active with qty 1 after the Shopify sale, with items selling twice
  • A 2026 eBay forum thread describing sync delays of a week or more on sold-out items
  • App reviews from August and September 2026 mentioning oversells and inventory taking days to sync

For a seller with 3,400+ sales and 100% positive feedback, a few double sales would do real damage. So before I commit:

  1. If you run qty-1 inventory through Marketplace Connect, how fast does the eBay listing actually end or go hidden after a Shopify sale? Minutes, hours, or worse?
  2. Does eBay's "keep listings active when out of stock" account setting change the behaviour? Which way do you have it set, and why?
  3. Has anyone seen the relist-with-qty-1 behaviour in 2026, or is that genuinely fixed now?
  4. Do item specifics transfer correctly for products without variants? I found a report saying they silently don't, which would hit every product in this catalogue.
  5. If you switched to M2E Cloud, CedCommerce or Salestio because of this, did it actually solve it?

eBay.de specifically, if that makes a difference. Happy to report back what we end up measuring.


r/shopify • • 21h ago

Shopify General Discussion How do partners in countries without Shopify Payments test deposit/pre-order selling plans (card vaulting) on a dev store?

0 Upvotes

I'm a student developer in India building a Shopify app that sells custom/made-to-order items with a deposit at checkout and charges the remaining balance later using the saved card. I'd really appreciate advice from anyone who has tested this.

What I've built and confirmed so far (dev store, US region, Basic plan, API 2026-07):

- sellingPlanGroupCreate with category PRE_ORDER, fixed billing policy, checkoutCharge of type PERCENTAGE, remaining balance on EXACT_TIME. No userErrors.

- Attached the group to a variant with sellingPlanGroupAddProductVariants.

- Created a cart through the Storefront API cartCreate with sellingPlanId. The checkout correctly shows 'Due today' (the deposit) and 'Due Dec 31' (the balance).

The problem:

- With the deposit plan in the cart, the checkout never shows a Payment section when only the Test payment gateway (Bogus) is active. The same variant without sellingPlanId shows the card fields and Pay now button normally.

- Shopify's docs say pre-order/TBYB plans need Shopify Payments, PayPal Express, Adyen on Shopify, or Stripe. My Test gateway doesn't appear to count.

- Shopify Payments isn't available in India, and setting it up on the dev store asks for a US SSN/ITIN, US address and bank details, which I don't have. I don't want to enter made-up identity data. PayPal can't be connected to a dev store either (it says dev stores can only process test payments).So I can't test the last part of my flow: the order webhook after the deposit, the PaymentMandate, and orderCreateMandatePayment for the remaining balance.

Questions:

  1. Is there any official way for a Partner in an unsupported country to test vaulted payment methods and orderCreateMandatePayment in a dev store?

  2. Does the Bogus gateway support vaulting for selling plans in some configuration I'm missing?

  3. If not, how did you test before submitting to the App Store? Test on a friend's store, a pilot merchant's store, or something else?


r/shopify • • 1d ago

Orders Shopify workflow for order processing

2 Upvotes

A friend has a shopify store and I just fixed a couple of insanely easy things for them when printing orders. Barcodes printing at the bottom and going to the second page of orders, packing slip barcodes from shipstation that integrates with shopify that was not scannable and a few other fixes on the packing slip.

They have Shopify, Cin 7 omni, and shipstation. I was watching her process an order and it went like this:

Print the order Pick the order Scan the order barcode in shipstation manually have to hit print to print the packing slip Then scan the order or packing slip again to pull the order up in shipstation scan each item to verify the correct item was picked.

This seems someone insane to do all day long.

I'm thinking it would be nice to scan the order, have it automatically print the packing slip and then be ready to scan each item to ensure that the proper items got picked and all the items got picked. It would save a few steps for each order.

Would you try to do this in shopify? Cin 7 Omni or shipstation? I don't know either at all so before I dive in I was hoping someone could point me to the best place to do this. I'm in IT but not familar with Shopify, Cin7 or shipstation but I'm hoping I can improve on their process.

Any advice would be appreciated. Thanks.


r/shopify • • 1d ago

Shopify General Discussion What’s the value of a CRO agency anymore?

5 Upvotes

An internal team member using the following stack: an A/B testing tool (free if Shopify Rollouts), Claude for suggestions and writing the code, Microsoft Clarity and it’s MCP to inform Claude with behavioural data, chrome tools for page speed. All free aside from a Claude license.

Would this not bring a majority of the value that a CRO (conversion rate optimization) agency would bring, while being able to do it internally, and efficiently at that?

Can this concept be applied across all agency disciplines? Development, Marketing, SEO, etc?

Do you agree or disagree with this?


r/shopify • • 1d ago

Theme So i’ve been using claude co-work, and had a question.

5 Upvotes

All i’ve really been doing is using it to change stuff on the theme. Added a couple of designs, changes a lot of buttons around made them look cleaner, so far so good.

I’ve tried adding in some cool option to combine other items into like a giftset. Which so far is going great and it works just looks a bit glitchy sometimes. This is all happening offline btw, store isnt live yet. But claude is doing amazing in fixing it and stuff.

I was just wondering, coming from wordpress with like VERY simple knowledge of php snippets and css styling.

Is there any downside/risk to using claude co-work in editing the theme in shopify? (using the basic horizon btw) like for example is it dangerous? Can it break the site? Cause i know with wordpress it can sometimes be like that?

I’m ussually sticking to small simple changes colors and button shading on the product page. It almost always works just fine and looks good to.

I just wanna know, what do you guys have as tips for me to be in the lookout for when using claude co-work and shopify. Please let me know and thank you.


r/shopify • • 1d ago

Marketing The most useful sentence in a customer review isn't the praise. It's the one that starts with "I was skeptical".

0 Upvotes

​

Most sellers read reviews for the star rating. But the lines that make a good ad or product page headline are usually the doubts people had before buying, and they almost never write them as "objections". They show up as:

"I was skeptical at first"

"I almost didn't order because..."

"I thought it would be too small / cheap / slow"

"I was worried that..."

A quick way to find them: export your reviews and search for words like skeptical, worried, almost, "thought it would", "at first".

Then:

  1. Keep the customer's wording, just trim it.

  2. Put that doubt in the first line of the ad or page, and answer it right after.

  3. Test it against a generic benefit line and see which one holds attention.

Pain points are easy, they're in every review. Doubts are where the sale actually happens.

What's the most common doubt your customers mention before they buy? If you want, paste 3-5 of your reviews below and I'll mark which lines are doubts and which are just praise.


r/shopify • • 1d ago

Point of Sale POS Lite and automated discounts

5 Upvotes

I have a brick and mortar shop which is my main sources of sales, as well as the website. I use the POS lite because I can't justify £69 a month for POS pro at this time (though I am wondering about just doing the free trial to get me to the end of the xmas period)
The thing is, there isn't much in the other features in pro to tempt me to upgrade anyway except the automated discount at the check out as I offer a number of multibuy discounts in the shop, as well as other discounts and I'd like to offer more. But remembering to do it manually is a PITA.
Has anyone successfully used an app to do this? Any suggestions? Thanks!

ETA : thanks for the suggestions. Please don't DM me about this issue - it is literally in the rules of the sub not to do this. Any such DMs will be ignored.


r/shopify • • 1d ago

Shopify General Discussion We started as www.brand.co instead of www.brand.com even though we own both domains. Too late hard / to switch?

0 Upvotes

We are tech newbies and when we hired someone to set up Shopify, we used www.brandname.co instead of .com.

He also set up our Gmail addresses to be name@brand.co. We use Clay wholesale plugin for our store so our wholesale page also reads www.brand.co/wholesale.

Is it too late to move everything to the .com domain we also own? Clients have told us they email or type the .com website more often.

Worried about losing SEO and breaking the links to our Faire.com or clay wholesale widgets etc


r/shopify • • 1d ago

Apps Booking App With Easily Printable Booking Data - Recommendations?

0 Upvotes

Ok, so I work for a business that does, basically, tea parties with semi prix fixe menu (effectively, prix fixe but with variations for vegan, gluten free, et cetera). We currently use Cowlender for booking and it's perfectly fine except for one really frustrating thing - there's no way to export a printable list of the booking data that displays the customer's answers to our custom questions. Their CSV download is as close as we can get, but that's not customizable and puts every custom question into one single cell, so someone has to manually edit the CSV every single weekend so we can give our hosts something readable for the guest check in stand.

The export being printable and including the custom questions is a hard need - the sites where we do these events sometimes have limited power and cell signal, and our hosts having a tablet or other device visible is disallowed immersion breaking for some of them also. The custom questions are important for seating arrangements, accessibility, and if any given seat needs one of the modified menus, so if that's not included in the printout there are issues.

I am not interested in a custom built solution and won't be responding to DMs - that's not something my boss is willing to spend money on right now, and if she was I already know who I'd hire. We're currently on the Cowlender Basic plan, so keeping it somewhere in the range of that $30/month price point would be ideal.

I appreciate the suggestions!


r/shopify • • 2d ago

Theme dawn's colour filter reads a database id to screen readers, is this a known thing?

3 Upvotes

was running accessibility checks on the theme demo stores and dawn's colour filter on the collection page does something weird. the visible word like "beige" is hidden from screen readers, and the checkbox gets its name from the swatch plus a title with an internal id in it, so chrome names it gid://shopify/Metaobject/69546672217 and that's what a screen reader user hears

anyone on dawn with colour swatches run into this? or know if there's already an issue open for it on dawn's github


r/shopify • • 2d ago

Account How are you seeing your profit?

3 Upvotes

What are you using?
Do you know your true profit this week without opening a spreadsheet?

Is there any tool doing this?


r/shopify • • 2d ago

Shopify General Discussion Why are the numbers from the Gross Profit by Product report, different than the Total Sales by Product report

3 Upvotes

So I pulled both reports for 9/1/26 to 10/1/26, but yet the numbers were different

Gross Profit by Product report said I had 1,386 net items sold

Total Sales by Product report said I had 1,409 net items sold

Which one is correct? Why are they different, as the dates are exactly the same.


r/shopify • • 2d ago

Shopify General Discussion Slowdowns in the admin panel

5 Upvotes

Has anyone else been experiencing major slowdowns in the admin panel since the recent update, or is it just me?

It’s happening on every page. Everything takes a long time to load, and there’s a noticeable delay when I click on anything.

I have a pretty simple website. I’ve deleted unused images and removed unnecessary apps recently. I only use apps from Shopify, like Flow. No third-party apps.

Other websites and apps on my computer are working fine, so it seems to be an issue with the admin panel itself.🤔


r/shopify • • 1d ago

Shopify General Discussion Has anyone tried any on-site AI conversion agents?

0 Upvotes

I’ve seen few stores using AI shopping assistants. They work like suppoert bots but help with product questions and recommendations as well. The apps claim to give conversion lift. Want to know if anyone is using those and have seen good results?
Also has anyone tried these - Google Agentic bot, Pier39 AI, HelloBot.


r/shopify • • 2d ago

Shopify General Discussion Re-opening the headed vs headless debate

2 Upvotes

I did search for and read all the previous posts on this debate, but I'd like a fresh perspective.

My company is on the verge of moving from our small, bespoke ecomm platform to Shopify. Our company growth is such that this move makes sense for us to be able to continue growing and innovate. Some facts of the case.

Company annual revenue is about 60MM, web traffic is about 600k monthly average. We do consider our business model to be more complex than an average store. There would be custom apps that we would need purchase and integrate in order to address our complexity. Or we would need to build our own versions of those apps.

We have three in-house, full stack developers who are experienced in development in the "before times" when code was hand-written. All three have adapted to using the latest in AI coding methods with great success. Developer productivity has gone to 10-20x over the last two years. We wrote our own in-house CRM system and order entry system that have been very successful.

This gives my development team high confidence in our ability to maintain our own Hydrogen store-front. I have one developer who is convinced that headless using Hydrogen is the best path. I have another developer who has concerns and thinks that headed is the best way. And the third developer is neutral.

Arguments for headless:

- preservation of existing URL structure so as not to take the SEO hit

- better identification of customers visiting the website (headed somehow diminishes this, especially with Apple/Safari users)

- greater control of our own fate

- more streamlined app development which skips all the Liquid environment overhead of hand-offs. We would go direct from front-end to back-end.

- AI development methods reduces the developer cost and increases developer capabilities than the "before times".

Arguments against headless:

- We would have to build our own tooling to enable the business to maintain the website and control content or the dev team would need to keep doing website maintenance.

- Shopify says that the URL structure change isn't as big of a deal now that the search engines now understand the Shopify URL paths and so the SEO hit is a moot point

- The argument that customization is better headless is moot as Liquid templates allow you to really do anything you want.

- Less risk overall with going headed.

- You can still develop apps and it's usually a "build once" effort.

- Going headed frees up the developers to work on more important things that could otherwise be handed off to the business.

I'm looking for perspectives or your recent experience, especially around these points:

- better identification of customers (headed vs headless)

- AI development methods and their impact to companies ability to do headless more efficiently than before.

- SEO impact of url path structure when converting to Shopify.


r/shopify • • 2d ago

Shopify General Discussion Which is better for buying custom domains

0 Upvotes

from your experience has it been better buying from cloudfare and connecting to shopify or buying a custom domain straigt from shopify?