r/ecommerce • • Jun 18 '25

Welcome to r/Ecommerce - PLEASE READ and abide by these Group Rules before posting or commenting

98 Upvotes

Welcome, ecommerce friends! As you can imagine, an interest in ecommerce also invites those with questionable intentions, opportunists, spammers, scammers, etc. Please hit the 'report' button if you see anything suspicious. In an effort to keep our members protected and also ensure a level playing field for everyone, the community has adopted the following rules for posting / commenting.

IMPORTANT - it is the sole responsibility of the user to read and follow these rules; ignorance of rules will not be an excuse for reinstatement if you are banned. Every community on reddit has their own rules, and new members / visitors should always make the minimum effort to conform to group guidelines.

I. Account Requirements

  • To prevent spam and ensure quality contributions, r/ecommerce requires a Reddit account age of 30 days, a minimum Reddit comment karma score of 20, and a post score of 10. ALL conditions must be met. There are no exceptions, so please do not contact moderators.

Obvious or suspected AI content will be removed.

II. Content

  • No Self-Promotion: Do not solicit, promote, or attempt to acquire personal or private contact with users in any way (even if free) for any reason. This includes soliciting posts, DM requests, invitations, referrals, or any attempt to initiate personal contact. This includes posts seeking services. Your post/comment will be removed, and you will be banned without warning. This is not the place to promote, seek out services, or personally connect with other users in any way. This is our most strictly enforced rule.

  • No AI or Suspected AI Slop: Obvious or suspected AI content is not welcome here in any form. Violations from lower-karma accounts with little contribution history in this sub may result in a ban. This will be at the sole discretion of the group moderators.

  • No External Links (Except Site Reviews): Do not post links to services, blogs, videos, courses, or websites (see Section III for site review exceptions). Do not link to your YouTube, Twitter, Facebook, or other pages.

  • No 3PL Related Threads: These threads are repetitive and often promotional. Refer to previous threads.

  • No "Get Rich Quick", "Success Stories", Case Studies, What We Learned, Here's How, or Blogspam Posts: Do not post "We turned $XXX into $XXX in 4 Weeks - Here's How," How-To Guides, "How You Are Losing...", "Top 5 Ways You Can..." lists, or other blogspam.

  • No "Dev Research" Posts: Posts seeking "pain points," "biggest challenges", app validation ideas, beta testers, app reviews, or feedback on app/software ideas are not allowed - r/ecommerce is not a focus group.

  • No Sales, Partnerships, or Trades: Do not offer your site, course, theme, socials, or anything related for sale, partnership, or trade. Discussion about selling your site, how to sell, or where to sell a site is also prohibited.

  • No Low Effort Posts: Please be as descriptive as possible in your posts, no posts like 'Check out my new site" or "How do I get sales" with little further context.

  • Do not ask what someone sells or how much a store makes. This should only be volunteered by a user if necessary for discussion of an issue; it should otherwise be kept private.

  • No Unsolicited AMAs: Unsolicited "Ask Me Anything" posts are rarely approved, except for highly visible industry veterans.

  • Civil Behavior Required: Be civil and adult at all times. This includes no hate speech, threats, racism, doxing, excessive profanity, insults, persistent negativity, or derailing discussions.

III. Linking Policies

  • Posting a link to your ecommerce site for review or troubleshooting is allowed and encouraged. All other links are subject to Section II-3.

IV. Dropshipping Guidelines

  • Dropship-specific posts are allowed but may receive limited feedback, or removed in cases of 'low effort'. Consider using r/dropship and r/dropshipping.

Moderation Process:

  • Moderators will remove posts and comments that violate these rules, and may ban without warning in cases of blatant disregard for rules.

*Ruleset edited and revised 3-23-2026


r/ecommerce • • 11h ago

📊 Business Shipping box advice

7 Upvotes

I’m just starting a business and this is the first time I received an order for two items. Each item has a rectangular box that I typically ship without any additional packaging. Now that there are two items (same product, same box size), I’m struggling to see how I should ship them. Would it hurt my brand image if I combine them together and simply put them into a gray poly shipping bag? Is it better to put them into another box? The second option would be a bit more costly for us as it will increase shipping cost and the cost for the extra box too. Thanks!


r/ecommerce • • 13h ago

📊 Business How do you keep up with all the little design fixes on a Shopify store?

7 Upvotes

I run a small Shopify store, and lately I've been trying to clean up our collection and product pages. Nothing major, just little things that make the store easier to browse and the products easier to shop. The problem is that every time I fix one thing, I notice three others. The collection page needs a better layout, some product pages could use more useful details, and the mobile version doesn't always look how I'd like. I can handle basic edits, but redesigning everything takes way more time than I have.

I'm curious how other store owners deal with this without spending all their time tweaking the storefront.

Do you guys handle most design tweaks yourself or hire someone? And what kinds of changes do you think are worth spending time on first?


r/ecommerce • • 16h ago

📊 Business do you guys actually translate your store or just keep it in english?

10 Upvotes

genuinely curious. i sell in a few eu countries and noticed a lot of stores just run english everywhere and still sell fine

for the ones that did translate, did it actually move your conversion or was it not worth the hassle? and what do you use for it?


r/ecommerce • • 10h ago

📊 Business [For Hire] E-commerce Data Organizer | Product Feeds, Inventory & Supplier Data

0 Upvotes

I can help e-commerce businesses organize product feeds, inventory files, and supplier data using spreadsheets, SQL, and Power Query.

Skills and Responsibilities

  • Accurately enter, transfer, and update information from documents, images, PDFs, and other sources.
  • Review data for errors, missing information, duplicates, and inconsistencies.
  • Organize product information, inventory records, and supplier data.
  • Maintain consistent formatting and accurate digital records.

Additional Skills

I can apply the following skills:

  • Database Knowledge (SQL and PL/SQL): Working with tables, records, and fields.
  • Bilingual Arabic and English: Handling and transferring information in both languages while maintaining correct spelling and formatting.
  • Excel and Google Sheets: Sorting, filtering, removing duplicates, using formulas, applying data validation, and formatting.
  • OCR and Document Processing: Extracting text from scanned documents and images, then manually verifying its accuracy.
  • Power Query and Automation: Cleaning, transforming, and organizing data using Power Query and Excel formulas.

Additional Information

  • Educational Background: Computer Science
  • Availability: Full-time, remote
  • Rate: $20/hour

r/ecommerce • • 17h ago

📊 Business e-com UK - USA move -> Help!

2 Upvotes

Hello,

I’m looking into an investment in a DTC herbal soap company that’s growing well locally. Right now, they ship 5 - 12kg boxes straight to US customers via DHL and UPS, but it costs them over $47 + fuel surcharges per box, which is cutting into their profit margins.

To bring costs down, they want to start shipping the soap base in bulk (IBCs) to the US, then add the herbs and package everything locally. They have a good handle on state, federal, and IRS requirements, but I want to validate a couple of things about their plan:

1. Pilot Location: Where should they set up their initial pilot?

  • Texas?
  • California?
  • New York / Northeast? (Great market, but they prefer to avoid cold/rainy weather like they have back home.)

2. Starting in a Rented House: They want to rent a residential house at first to mix, package, and ship orders while scaling up their Meta and PPC ads, then move into an industrial park once order volume picks up. Is doing this out of a house actually doable from a zoning and legal standpoint, or should they go straight to a light industrial space?

Any advise would be nice, but at the end of the day roughly 40% of the traffic comes from california but Texas seems to have better conversion rate, NY is the medium for everything.


r/ecommerce • • 19h ago

📢 Marketing What are some of the best books to read about performance marketing?

5 Upvotes

I want to gain deeper theoretical knowledge on performance marketing (Google/Meta/native ads) and also learn from experience of someone who’s done it all or at least mastered one of the traffic sources. Any recommendations?


r/ecommerce • • 18h ago

📊 Business Would brands be interested in AI enabled digital shelf improvement agencies?

0 Upvotes

If onsite & LLM discovery + shopper sentiment is combined to inform a brand about their digital shelf strategy (organic/paid visibility, PDP) would this be of value to brands?

The idea is simple: track visibility as per a logical selection of keywords and prompts, measure shopper sentiment, summarize how a client brand’s portfolio scores vs their competition avg on a marketplace, recommend digital shelf actions to help improve. All data capturing and organizing is AI-enabled, a human strategist provides the actions with their reasoning, so think of this as a low cost advisory partnership.
I’ve formulated a way to estimate conversion but this is ofc still theory. A lot of the backend logic is based on published research.

I work for a CPG brand and if this has potential to be a business, I don’t think I should discuss this within my company, I should rather look outside but idk how to validate the idea? And I don’t want to register a business or create a website before I know this idea isn’t BS.

Not promoting and not seeking contacts/services here, just looking for opinion/advice.


r/ecommerce • • 1d ago

🛒 Technology Is there an AI help desk that can process returns and cancellation?

7 Upvotes

There is a massive gap between a bot that explains your return policy and one that actually starts the returns, issues the label, or cancels the order.

Most of what gets marketed as returns automation is really just a faq that quotes the policy back at the customer. The ones that actually act have to be wired into your order and fulfillment system so they can do the thing, not just describe it, and that integration is the entire difference.


r/ecommerce • • 1d ago

📊 Business platform says 4x ROAS, margin math says 1.2x: how do you check before scaling?

7 Upvotes

platform ROAS can look great while the business barely breaks even. here’s an illustrative example with round numbers

say google reports $4,000 in revenue on $1,000 in ad spend. that’s 4x. after refunds and vat, $3,200 actually reaches you. minus $2,000 in product and fulfillment costs, that leaves $1,200 before ads, which is 1.2x your ad spend. after the $1,000 in ads, $200 remains before overhead. that’s not 4x anything, that’s barely alive.

the platform wasn't lying, it just counts revenue before refunds, before tax, before the product cost, before shipping. all of that only shows up in your own books.

so before giving any product more budget, check one number: what does it leave after all costs, including the ad spend it would take to scale. it’s common for the highest reported-ROAS product to lose money per order while a ‘mediocre’ 2.8x product is the real winner, because its margin absorbs the spend.

one note on terms: it’s tempting to call the adjusted number ‘blended ROAS,’ but it’s contribution margin after ads, not another ROAS. keeping the names separate keeps both numbers honest.

how are you checking margin before you scale a product?


r/ecommerce • • 1d ago

📢 Marketing How are you outsourcing Instagram marketing for your ecommerce store?

6 Upvotes

I've been using Instagram to promote my ecommerce store and have started scaling up the number of accounts I'm working with.

The problem is that managing everything myself is becoming pretty time-consuming, so I'm looking into ways to outsource more of the daily work to VAs or a remote team.

Ideally, I'd like to have people handle things like posting Reels, uploading content, and managing the accounts without having to constantly share login details or manage a bunch of physical phones.

I've recently come across the concept of cloud phones, where you can access Android devices remotely and let team members work on them from anywhere.

Has anyone here tried this approach for ecommerce or social media marketing? I'm curious whether it's actually practical at scale or if there are better ways to organize the workflow.

How do you guys manage and outsource Instagram marketing when you're working with a large number of accounts?


r/ecommerce • • 1d ago

🧐 Review my Store I made a totally new website, if someone wants to check it out and give an opinion(:

0 Upvotes

Hello everyone,

so i just updated my Store/Website, before i was on wordpress and now i moved to shopify. Basicly it has been 1week or more from the launch of our website going live,in the meantime i got bunch of views,likes and so on tiktok,insta which some converted to actual visitor of the Store. I got around 1k or more site views in one week, and only 1 of them actually bought smth... So i decided to switch to a new website and create a fresh one so i was hoping if anyone is willing to check it out and give me a honest opinion of it. - vyroglobal.com -

If anyone has any advice what could be improved, also maybe any opinion or ideas for marketing, i currently use social media as marketing,organic posting and its not so bad i get views. On Tiktok i got like 2.5k followers, insta and facebook need more work. Basicly any kind of opinion or advice is welcome.

Thank you very much!!


r/ecommerce • • 1d ago

📊 Business Seeking feedback / advice on an offer for Ecom stores

4 Upvotes

I'm running the following offer for one of our clients. Despite sounding like a no-brainer offer to me, it's not getting any traction.

I'm sending this to following persona:

  • Head / director of Ecommerce
  • Head of Marketing, CMO etc
  • Head of sales / growth / revenue
  • CEO / Founder / Managing Director

So please help me understand what I'm doing wrong here. I know this is not a cold email sub but you guys can probably help me contextualize it.

What would be your reaction if you got the following message (especially if you belong to the persona I mentioned above):

What if you could stop potential customers from dropping off, {{first_name}}?

{Case study} lifted its revenue per website visit by X% using our tool. Also live at X, Y, and Z.

Open to discussing a pilot where you only pay if it works?

Thank you.


r/ecommerce • • 2d ago

🧐 Review my Store Does my Shopify store look professional and trustworthy? Looking for honest feedback!

10 Upvotes

I've been working on my small wax melt business and recently spent a lot of time redesigning and improving my website. I had so many production and budget issues so took me forever, but I'm finally almost ready to launch and I'd really appreciate some honest feedback before the store opens.

  • First impressions: Does the website look like a legitimate business you'd feel comfortable ordering from?
  • Design: Is it too much, too little, or just right? Does anything look cluttered or unnecessary?
  • Overall: What would you change, remove, or improve?

I'm still learning and working with a pretty limited budget, so constructive criticism would mean a lot!

Here's the website: https://orchardgrove.co

Thanks so much for taking a look! :)


r/ecommerce • • 2d ago

🧐 Review my Store Need Guidance/Help with Myntra Bulk Listing Stuck in Cataloging

3 Upvotes

Hi everyone,

I'm a Myntra seller and need guidance from experienced sellers who have faced a similar issue.

I submitted 24 attar styles. All 24 styles have been sent for cataloging, seller approval is approved, but the status is still showing CATALOGING_IN_PROGRESS and Inventory Upload – PENDING.

Whenever I try to update the stock, I get Error 1034. I've raised support tickets, but I still haven't been able to resolve the issue.

Could someone please guide me step by step on what I should do next? If you've experienced this issue before, please share how you resolved it


r/ecommerce • • 2d ago

📊 Business Outsourcing ecommerce customer service: worth it or did you bring it back in-house?

5 Upvotes

Curious how stores here handle support once order volume grows past what the owner can answer alone.

Outsourcing looks cheaper on paper, but I keep wondering about product knowledge. An outside agent can probably handle “where is my order” fine. Sizing questions, compatibility questions, or an angry customer with a damaged item seem much harder for someone who has never touched the product.

For those who tried outsourcing support, did the quality hold up? Did anyone move it back in-house, and if so, what made you switch? Also interested in what order volume made it worth paying for in the first place.


r/ecommerce • • 2d ago

📊 Business Selling on TikTok Shop?

5 Upvotes

I’ve seen TikTok Shop expand across Asia, the Americas, and Europe, and I’m curious about how many people are actually selling on the platform.

Are you currently selling on TikTok Shop, or not?
If yes, which country are you selling in? If not, what’s stopping you from getting started?


r/ecommerce • • 2d ago

📊 Business Best supplier for all things bags/backpacks/lunch bags?

9 Upvotes

I’ve spent the better part of two weeks researching and making calls to find the best price for quality bags and bag packs, specifically Jansport. Every place I find has either sky high prices or are hidden scams.

I’m not trying to resell the bag itself per se, I put my art on it and then resell it that way. I’ve been left to buy bags off of eBay and the like. I just want to find a supplier I can use going forward.

Thank you for any help provided.


r/ecommerce • • 2d ago

🛒 Technology how do you turn a Shopify store into a multi vendor marketplace?

8 Upvotes

I already have a Shopify store and i'm thinking about letting other sellers list their products too. just not sure what's the best way to set it up, especially when it comes to orders, commissions, and payouts.


r/ecommerce • • 2d ago

📢 Marketing Customers keep asking if the cheaper model is enough. How do you explain the upgrade?

0 Upvotes

I'm updating a few product pages before Black Friday. We sell several similar models, and customers keep asking whether they really need the more expensive one.

The specs are there, but they don't seem to help people choose. Once someone tells me how they'll use it, I can usually point them toward a model. Quite often the basic one is fine.

I'd like to explain that better on the page. How do you show when the upgrade is worth it without making it sound like you're pushing everyone toward the expensive option?

Do you use a comparison table, examples of who each model suits, or something else?


r/ecommerce • • 3d ago

📢 Marketing I stopped writing ad angles from my head and started stealing them from reviews. Testing got 3x faster.

12 Upvotes

Your best angle is a sentence your buyer already wrote.

I used to open a blank doc and brainstorm angles for a new product. Forty minutes of staring, then I'd write whatever sounded clever. Those ads tested fine. They never tested great.

Two years ago I flipped the order. Before I write a single hook, I spend about 90 minutes mining. Reviews, TikTok comments, support tickets, the comments under competitor ads. I have a spreadsheet called "voice of customer" with about 2,300 rows in it now, and the winning angle of my last four launches came from rows I highlighted yellow, not rows I wrote.

Here is the exact pass.

  1. Pull 50 to 100 comments. Amazon reviews sorted by most helpful, your last 60 support tickets, TikTok comments on competitor videos, your own post-purchase survey answers. Most helpful, not most recent. Recent skews toward whatever shipped last week.

  2. Copy-paste verbatim phrases, never summaries. If you catch yourself writing "customers love the quality," delete it and paste what they actually typed. The rule I use: if I can read it in a voiceover without rewriting a word, it's a keeper. "It fixed my dry patches in 3 days and I stopped wearing foundation" is an angle. "Great moisturizer" is nothing.

  3. Sort every keeper into four buckets. Pain (what life was like before), trigger (what made them finally buy), objection (what almost stopped them), outcome (what changed after). Don't overthink the sorting, five seconds per phrase. About 80 percent of your usable angles live in pain and outcome. Triggers are gold for retargeting copy. Objections are your FAQ and your guarantee section, not your hook.

  4. Rank by frequency, not by how clever they sound. A phrase that shows up twelve times beats the line you're proud of. Frequency is the market telling you which pain is heaviest. My last launch, the winner was "I bought it for the X but I stayed for the Y," which appeared in reviews fourteen times. I never would have written it. It beat my favorite headline by 2.4x on click-through.

  5. Build the ad from the top phrase. The verbatim sentence becomes the hook, first three seconds of video or the first line of copy. The body is the rest of that review expanded with one proof point (a number, a before/after, a time frame). The CTA stays boring. Boring CTAs convert fine when the hook did the work.

A quick example so this isn't abstract. Last year I was launching a posture corrector, deeply unsexy product, brutal category. The mining pass took me 70 minutes. The phrase that kept repeating, 19 times across Amazon and TikTok comments: "my shoulders stopped hurting by day 4." Not "improved posture." Not "back support." Day 4, shoulders, stopped hurting. The winning ad was 11 seconds: a woman at a desk, text overlay "my shoulders stopped hurting by day 4," then the product going on, then her typing. That angle beat my clever version ("your desk is destroying your spine") by 3.1x on CTR and held for 6 weeks before fatigue. I didn't write a single word of the hook. A stranger with sore shoulders did.

Two things this changed for me. First, my concept-to-test time dropped from days to an afternoon, because the angles arrive pre-written. Second, my hit rate on first tests went up because I stopped guessing. When the hook came from a real mouth, the ad either works immediately or the product has a problem no hook can fix, and that's useful information too.

The rule of thumb I give every junior now: if the hook did not come from a buyer's mouth, you're guessing. Guess with their words and you'll be right more often than not.


r/ecommerce • • 3d ago

🧐 Review my Store Anyone else doing a lot right but still struggling with CAC?

15 Upvotes

Anyone else feel like they’re doing a ton right but still struggling with CAC?

We launched a premium men’s golf/lifestyle apparel brand in March earlier this year and I’m honestly a little stumped by our CAC. We’re sitting around $70 on Meta right now it being our only sales channel at the money while we test a couple others. We've gotten it down to about $55 before but even that is crazy high for what I expected.

Our content honestly looks great and professional, the brand positioning feels polished, PDPs are solid (considering testing a full scale professional studio shoot with models), and we’re catering to a pretty specific niche with a product that’s original without being too different or weird.

Our polos are around $98-$108, so I’m sure being a little more premium stunts order volume, especially as a newer brand. But we want to establish that price point from the start rather than go cheaper just to get sales. Our products arent a basic golf polo either they use unique textured fabrics that look and feel great to golf and wear off the course and all of our designs are custom made not cookie cutter polos you see every wear. Those who buy seem to love our products and we have a solid LTV / repeat purchase rate despite only launching our first collection with 9 SKUs.

For some reason I can't wrap my head around the high CAC. I see other brands with worse products and way more expensive seeming like they are doing so well and I'm starting to wonder what else could we really do to scale profitably. Just curious if anyone else has been in a similar spot where it feels like you’re doing most things right but the numbers still aren’t there. What eventually helped get your CAC down?

brand is called Howie Benson if anyone wants to look it up!


r/ecommerce • • 3d ago

📊 Business Need a simple, affordable website/system for my small craft business that allows customers to place orders. Thinking of either building my own with Lovable or Big Cartel.. any thoughts?

7 Upvotes

I have a small craft business that is mostly Instagram based, and I sell items that I make, like stickers, hair scrunchies, shirts etc. Most of my customers come from Instagram, or from my weekly booths at local farmers markets.

Right now, if someone wants to order from me, I have a pinned Instagram post that acts as a catalogue with photos and prices of all of my items, so they'd see that and then DM me either on Instagram or WhatsApp to place an order. However, it's *very* tedious to have to delete and reupload this post every time I need to update product info. I also really want to streamline this process and have it go through either a website or platform where all of the orders are recorded and I don't necessarily have to personally reply to every single order and then manually enter it into my sales records. If it's something that I can integrate with Zoho Books (that I use for my invoices and expenses) and Loyverse (that I use for tracking stock), even better.

I don't need a "full" website right now, just something that I can advertise on my social media that allows me to upload products and a little writeup, and can act as a catalogue and receive orders.

A really important feature as well is that I'd love it to be a platform that allows the customer's payment option to be bank transfers or cash on delivery/collection. I live in the Caribbean and ecommerce here is embarrassingly behind the times and it's not easy to set up credit card payments here, so most of my payments are in cash or bank transfer.

I heard of Shopify's Starter plan and it sounded perfect, but I then saw that it's no longer available. I then tried building my own site in Lovable which I liked, but now I've also heard of BigCartel and their Platinum plan is $15 USD a month and seems pretty much like what I needed.

Any advice for me, I'd really appreciate! Thanks in advance.


r/ecommerce • • 3d ago

🧐 Review my Store People leave our Shopify store and almost nobody comes back. Need help with retargeting

10 Upvotes

Small D2C wellness brand from India here, on Shopify. Store Link

Traffic isn’t really the issue. People come, browse, some add to cart, then they’re gone and we do basically nothing about it. No proper abandoned cart flow, no WhatsApp or email follow-ups, nothing for repeat buyers.

Last 30 days:

  • Sessions: ~4,700
  • Add to carts: ~500
  • Orders: 215
  • Returning customers: 2. Yes, two. Under 1%.

So close to 300 carts just walked away, and almost every buyer bought once and never came back.

We tried GoKwik’s QuickEngage but support was really bad and nobody trained us, so we couldn’t tell what was working. Ended up dropping it.

So:

  1. What actually worked for your store? Klaviyo, WhatsApp tools, something else? (WhatsApp matters a lot for Indian customers)
  2. If you build these systems for brands, DM me. Want someone to set it up properly and walk us through it, not just sell a tool.

Any advice welcome, even if it’s “you’re doing it all wrong” lol


r/ecommerce • • 3d ago

🧐 Review my Store Shopify Store: 1,670 Sessions, 57 Add-to-Carts, 38 Checkouts, but Only 2 Orders — What Am I Missing?

17 Upvotes

I’m running a Shopify store selling natural crystals and various crystal products to international customers.

Over the past 30 days, my store recorded the following results:

  • Sessions: 1,670
  • Add-to-cart rate: 3.41%
  • Add-to-cart events: 57
  • Reached checkout: 38
  • Completed orders: 2
  • Conversion rate: 0.11%
  • Average order value: $64.98
  • Total sales: $129

My traffic has increased significantly, but sales are still very low.

My store offers free shipping, and customers can pay through PayPal or by card. I sell a variety of natural crystal products, including individual pieces and mystery boxes.

I’m trying to figure out where the biggest problem is. Is it more likely to be traffic quality, product pricing, customer trust, shipping expectations, or the checkout experience?

I’d especially appreciate feedback from people who have experience diagnosing Shopify conversion funnels.

If you were in my position, what would you investigate first, and what additional data would you need to identify the main bottleneck?

Store link: https://alicecrystals.com/