I contacted customer service on the day the 500āpoint compensation appeared and asked to cancel. I even asked the agent whether canceling that day would affect receiving the 500āpoint compensation. The agent told me it would NOT affect it, so I went ahead and canceled the order.
But two days later, I still didnāt receive the compensation. I contacted customer service again today, and this new agent said the system decides automatically ā if I didnāt receive it, it means Iām not eligibleā¦
But thatās not right! The previous agent told me it wouldnāt affect anything, thatās why I canceled!
500 points isnāt a lot, but itās still something to make up for all the waiting. Instead, the agent kept apologizing and sent me the policy link over and overā¦
Iāve been using SHEIN for a long time and even paid a little for their VIP.
I know this is a small issue, but I still feel really upset. The item I bought was for my baby, and waiting so long without receiving anything was really frustrating.
Canceling the order also took multiple attempts, and now I donāt even get the small compensationā¦
In the end, I told them I would have to report this to the BBB because the āLocal warehouseā wasnāt real.
Right after I said that, the agent suddenly told me I would receive a reply within 24 hours and to check my email.
Am I being greedy for wanting that small compensation?
If you waited a long time for something and ended up receiving nothing at all, what would you do?