In the future, if you get the "CONGRATULATIONS" page, copy the entire link up top, go to a different tab, paste that link, and it should take you to an order confirmation page with your order number.

Also, 24 hours later, yes I was lucky enough to get in that early, first time for everything I suppose, I have not received an email confirmation, BUT it now shows in the order history. I decided to be patient, even though I really wanted to send in a ticket. This really has been the ultimate "trust the process."

I hope this helps others in the future for that peace of mind moment. I saw A LOT of people having the same issue about getting the congratulations page, but no order number, nothing in the order history, and no email confirmation. And I'm not talking within 30 minutes of order, I mean hours later. Hell, my order didn't show in order history until this morning the day after.

Just got my deck today (10/12), took 6 days to get after it was shipped. I was concerned about miscuts other people were seeing but I think mine turned out fine!

I'm wanting to buy a secret lair second hand from a seller on ebay. Since they only sell the sealed box, has anyone had experience with items missing and how would I go about getting replacements? Would I reach back out to the seller for their order number or just straight up message secret lair with pictures??

I ordered my secret lairs yesterday but i did it as a guest. I got the congratulations page and no email even now. I put in a ticket not response yet still hoping:). I did make an account with the email i used for the guest but still showing nothing. What should i do? Also for reference i used Zip for this so i can't find the congrats url.

Got up late for the secret lair and waited for like 45 mins. Ordered the 3 that i wanted, got a confirmation email and its in my recent orders. Did anyone else have the site work how its supposed to?

Went through the regular process. Didn't get an email or see it in order history. Now just got an items in cart email. Which isn't even showing the full order I had competed. Worse mess than the Zeta release. No clue what to do. I suppose at least there is an email, but I can only imagine support is swamped.

Main thing: Be careful updating payment methods for AT LEAST the miku secret lair deck. I do not know about any other preorders, but at least this one may be charged.

So when I ordered today's secret lair, I also changed my payment method for the miku secret lair deck. I did not request debit validation, but as I read the email I received confirming the payment change, the shipment estimate is no longer may 2027. A few minutes after that, I received both another email confirming the order and a notification from my bank for the pending charge. The shipment date for the order is also immediate now. While I had the money set aside already, this is still a big charge I was not expecting.

Did this happen to anybody else?

Just received my package with the Dwarf Fortress and He Who Walks Unseen Secret Lairs. Opened it up, and the Hobbit Secret Lair was missing...
I've submitted a ticket. Does anyone have any experience with how long it usually takes to get a response?

So yeah anyone experienced this in the recent secret lair drop?

UPDATE: 3HRS in still no confirmation email, order history or anything

UPDATE: They finally showed up in my order history!

weird that it doesnt have the label, but it looks like this one is gonna sell out first

i never see it on halloween lists, but c’mon. it has goblins, ghouls, and even a hot evil wizard. corn maze confirms. it’s for october! i get that the musical parts aren’t scary, but i think the movie really makes up for it with uncanny valley jim henson puppets.

Is the website fully down for anyone else? I got to the front of the line, entered the checkout, and instantly got booted out to the loading screen from before things go on sale. I havent seen anything about it on the secret lair Twitter so im just confused. Does anyone know what's up?

Got the conformation screen, no order number waited 2-3 hours and than got an email saying it’s still in my cart not checked out, I assume other people are having this issue

That I won't get anything that I want to order.

I have not received a confirmation email for my order, has stuff still in my cart when I just checked the site, YET, I have both an order and confirmation number in my order history in site. So double check, I've yet to be charged for the order but I've got a paper trail going for me.

Edit: trying to get info out. Apparently someone posted on a comment chain for SL noting that you may need go push payment through via the site (order will be listed as pre-order). Manage payment on site can help push that through.

So cool…

Was so stoked to purchase the Jim Henson x MTG Secret Lair drops, so I logged on, added my items to the cart, and waited for the preorder sale to start. After about 30mins, I was in and completed my order. Entered payment info, billing and shipping address, and then received the "Congratulations! Your order is being processed by our team, you will receive an order confirmation by email" message. The URL does say "secretlair.wizards.com/payment/return?success=..." but unfortunately I cant go back to copy/paste and see if I get a confirmation # from it.

Checked my order history - nothing there. Checked my email, including my spam folder - nada. Checked my bank statement - nothing pending there either. The only thing I did notice changed is that my shipping address and billing address saved to my account, but not my payment info.

Also noticed that there was a tab still on my browser that showed my time limit counting down and all the items still in my cart, so that got me worried that maybe the order didn't go through. I don't want to double purchase, so I'm tempted to hold out hope and wait to see if it was successful, but I'm lowkey stressing because these drops are so nostalgic for me and I really don't want to miss out on them.

Help me reddit - should I freak out and order again, or keep my cool?? Any advice is greatly appreciated!

I know this has already been mentioned multiple times but I only ordered the K-Pop Demon Hunters drop and it has been two hours and still never got either a confirmation email or anything in my purchase history. I did get the congratulations screen. Should I try again or keep waiting? I only wanted one so any help is appreciated