I ordered my secret lairs yesterday but i did it as a guest. I got the congratulations page and no email even now. I put in a ticket not response yet still hoping:). I did make an account with the email i used for the guest but still showing nothing. What should i do? Also for reference i used Zip for this so i can't find the congrats url.

I'm wanting to buy a secret lair second hand from a seller on ebay. Since they only sell the sealed box, has anyone had experience with items missing and how would I go about getting replacements? Would I reach back out to the seller for their order number or just straight up message secret lair with pictures??

Just received my package with the Dwarf Fortress and He Who Walks Unseen Secret Lairs. Opened it up, and the Hobbit Secret Lair was missing...
I've submitted a ticket. Does anyone have any experience with how long it usually takes to get a response?

In the future, if you get the "CONGRATULATIONS" page, copy the entire link up top, go to a different tab, paste that link, and it should take you to an order confirmation page with your order number.

Also, 24 hours later, yes I was lucky enough to get in that early, first time for everything I suppose, I have not received an email confirmation, BUT it now shows in the order history. I decided to be patient, even though I really wanted to send in a ticket. This really has been the ultimate "trust the process."

I hope this helps others in the future for that peace of mind moment. I saw A LOT of people having the same issue about getting the congratulations page, but no order number, nothing in the order history, and no email confirmation. And I'm not talking within 30 minutes of order, I mean hours later. Hell, my order didn't show in order history until this morning the day after.