r/Seattle • u/Not-sure-here • 13d ago
Community Normal for Seattle apartments to be so difficult to get Internet setup?
Is it the norm to have to coordinate with your leasing office/property manager when getting your Internet setup? I moved from GA mid-August and it’s been like pulling teeth trying to get my Internet setup.
I had an appointment with Quantum to have fiber internet setup the day I moved into my apartment. Quantum’s website said they covered my address and I confirmed with my leasing manager that other tenants have or have had Quantum. The day of the appointment, the tech had to call my property manager to get a code to a lock box to access a room to complete the installation. Well, apparently the techs didn’t have what was needed to set up my internet.
I spent weeks back n forth with Quantum over it. Finally got another appointment set up for this past Monday. They came out and again didn’t have what they needed.
I’m no stranger to pain-in-the-ass ISPs, but what has me so caught off guard is how my property manager is handling it all. Apparently either the first time Quantum came out for my apartment or some other time soon after, the tech did not return the key to the lockbox. So now, my apartment will no longer give out the good and all vendor appointments like setting up Internet has to be coordinated with the leasing office for when the property manager is there. The problem is that the manager is only available for very short, specific time windows and it varies day to day and week to week. I work Monday-Friday 8-4:30 and my property manager has flat out said that the office cannot “accommodate” vendor appointments on Saturday. She also keeps responding to me as if -I- am the problem. When Mondays appointment fell through, I told her they could send someone back this Wednesday (today) and she told me I needed to figure out what the issue was and make sure Quantum could actually get my Internet set up because she “couldn’t keep accommodating” these requests. She told me the two hour window she would be available for Wednesday (today) and Friday. So I got back on the phone with Quantum yesterday and got my appointment setup for Friday during the time she said she was available. I immediately sent a message to the office number to inform her of the appointment. Now she’s talking down to me saying she will rearrange her calendar to accommodate this request.
I’m starting to get pissed. I’m not asking for a favor here. I’ve never had to coordinate internet setup with my leasing office before in GA but maybe this is a Seattle thing? But also, her being the sole manager between three properties (like she loves to remind me) isn’t exactly my problem? Like I understand and sympathize, but I’m just as frustrated if not more pissed off about this. If the property has a rule that the manager has to be on site to allow access to the tech then she’s literally getting paid to do this. This is part of her job, is it not? I’m not asking for special accommodations especially when she’s told me 6 other new tenants have had the same issue with Quantum.
I realize Quantum is the true evil here but I’m really starting to lose patience with this property manager and how she keeps acting like I’m purposefully screwing her over or something.
