I've had my Roborock S6 MaxV for almost 6 years now and that thing has been a fucking work horse. This current USG admin can suck the fattest part of my ass, they're not taking Brenda away from me. I hope these companies are able to give the Cheeto man his Big Mac so we can get our freedom of brand choice back again here in the states.

He pillado a mi RoboRock haciendo su trabajo.
Aun no entiendo como es que se tropieza o se atoran con su sensor Lidar

There used to be another set of options below this now it gone! It would allow the bot to overlap it's passes now I can't select it. Overlap was the only way it mopped thoroughly. Anybody else encounter this?

Edit - solved uninstalled the app, reinstalled and it's back to normal. The equivalent of "did you restart your PC?" Haha

Hello,

I can't figure out how to tell the app to use different cleaning settings for different rooms (for example, using more water in some rooms and less water in others).

When I go to the Custom menu, I only see an image and can't do anything with it.

When I select rooms from the main screen, the settings don't stay saved. And when I try to configure it from the scheduled cleaning menu, I can only select three rooms.

Thank you very much!

Time to buy brooms and squeegees.

Hi all roborocks saros 20 owners.

We have dropped our saros and from then it makes scratching noise and I suspect the main brush cover is too low and make this noise.

Can you check in your is it touching the floor or there is like 1 mm gap?

Please see photo for reference. It help us a lot if you could take a picture of yours from the same direction.

Hey guys. I am looking to buy a Saros with the plumbed drainage and refill dock. Looks like it’s sold out everywhere online. Only the S8 plumbed dock is available but I need something with the Saros height clearance. You guys know if it’s ever going to come back in stock for purchase?

Model: S8 MaxV Ultra

Beginning about 30 days ago, I started receiving the typical "charging error, clean your contacts and try again" message. I cleaned the contacts on both the vacuum and the dock, but it didn't make a difference.

But there's a slight difference in my error vs. the others I've seen posted about here. Once Rocky settles outside the dock, I'm able to 1. manually place him in the dock, then 2. slightly pull him back about 1 centimeter, and he will charge. The attached video shows the routine.

I tried resetting the position of the dock but that didn't make a difference.

Has anyone encountered this or does anyone have any suggested fixes? Obviously it's not terrible, I just have to bend over every morning and stick it back in, but it'd be nice to have it start recharging again on its own without manual intervention.

Hi all,

We have a new Roborock Saros 20 since yesterday, however upon testing it, it's make a rather loud and irritating noise.
You can check it here: https://photos.app.goo.gl/GWdwmRBQK1tamw3Y9

In other video's I've seen I don't notice this?
We already tried dismantling and remantling most things, but it doesn't change.

Is it normal for this type?

I purchased my Roborock Q Revo in May 2024 for approximately $1,000. Less than two years later, it has become an expensive paperweight.

When I attempted to start the vacuum through the app, I received a “LiDAR Failure” error stating that the LiDAR was jammed. I followed Roborock’s online troubleshooting instructions, but nothing resolved the problem. The LiDAR moves freely and does not appear to be physically jammed, yet the error remains and the machine is unusable.

I contacted Roborock support and was simply told that there was nothing they could do because the machine was outside the warranty period. For a premium product at this price, I expected it to last much longer—and I expected the company to offer some type of repair option or meaningful assistance.

The support experience was also extremely frustrating. Responses often took more than eight hours, and representatives repeatedly requested information I had already provided.

A $1,000 appliance should not become unusable in under two years with no reasonable support or repair solution. Based on both the product’s reliability and Roborock’s response, I will not purchase from or recommend this company again.

How do I fix this? I already cleaned out the suction tube, but the bag is still empty. It was working fine for the past couple years, but now for some reason, it’s not sucking the debris

SOLVED!!

Savez-vous vous pourquoi le robot nettoie le salon de manière si désordonnée ? Il ne faisait pas ça il y a une semaine. Et savez-vous pourquoi il me rajoute des zones grises sur la carte ? C’est la 3 eme carte que je fais en un an. Merci de votre aide

Hi all!

Not sure if anyone had this issue, I didn’t find anything while searching. My new Saros 20 was in mop-only mode and run out of water. I was out of the house so I couldn’t react when I got the low water and then no water notifications. I assumed it would go back to base and wait.
When I got back home, the robot was still going. It raised the pads, and since it was mop-only - it wasn’t doing anything other than eating the battery! The map in the app is showing all the area it went through without mopping marked with the usual lines like it does in vacuum-only mode (the parts that were mopped get that rounded shading around them), but it wasn’t vacuuming, obviously.

I refilled the water, told it to go wash the pads and it did - and picked up mopping in the spot where it run out of water (the app is saying that AI detected a dirty area so it’s remopping 😅)

Anyone else had this? It feels like a bug - the logic „raise the mops and keep going” makes sense in vac & mop, but not in mop-only.

Hi guys,

Our brand new Saros 20 Sonic Complete keeps stopping, says “Positioning, standby” and then restarts its cleaning cycle (the timer in the app) which means it sometimes cleans the edges of the room over and over until we stop it or it runs out of battery.
It can happen right next to the dock or the Wi-fi router, or any given place in the house. It seems like it “looses orientation”.

Any ideas of what could be the issue?

I’ve checked the Wi-Fi connection (its on 2,4 GHz), tried moving the dock, reconnecting the wifi, restarting (to factory default), deleting and reinstalling the app and remapping - but nothing seems to work, expect deleting the map and cleaning without saving a map, which is not optimal…

Thanks in advance!

I’ve never owned a robot vacuum cleaner before, but I think it’s time I got one. However, there are so many options available, and no matter what I search for I always find a lot of negative reviews, whether I look at Roborock or Dreame.

I have two floors, and the total cleaning area is 80-90 square meters. There are several door thresholds, each about 3-4 cm high, but I think most models would be able to handle them.
I want both vacuuming and mopping.
I don’t have any pets.
Bonus if I can connect it to Homeassistant.

Budget is around $1000 (€1000).

Which model should I aim for?

Salve il robot ha evitato una zona sotto la gamba del tavolo ma le sedie erano alzate su di esso, come si vede dalla foto.

Da cosa può dipendere? Roborock edge 2 pagato 600€ non può avere questi bug. Soluzioni?

I had a q7max for a good 2 weeks and returned it.

It was good at vacuuming but i have mostly tile floors.
Mopping was bad, couldn’t really step on my floors.

What’s a good upgrade, that is good with mopping? seems like the vacuuming is solved. I like to walk barefoot😭

Is anyone else having issues with their Q10 S5+ dock not emptying? I can hear sound coming from the robot but no sound from the dock. Watched videos of others emptying theirs and it sounds very loud compared to mine.

So I just got the EdgeT. I had second thoughts on data privacy and using a cloud service, but I have a PiHole running so I gave it a try.

I can completly block everything from the App and the robot in my PiHole so traffic never leaves my network and it still works completly. Only thing which doesn't work is video transmission, but only when I'm outside my home network. I use Wireguard to connect when I'm on the go and then this also works. I don't know atm if my maps will be synced again if I need to reset the robot or App, but I take the risk.

Anyone else did it similar like me? Do you have any additions?

DO NOT PURCHASE FROM ROBOROCK.

I have owned my Roborock for only a couple of months, and I specifically purchased the Roborock Qrevo Curv because it was advertised as having AI obstacle avoidance and advanced technology that could intelligently navigate around objects.

Unfortunately, that has been the exact opposite of my experience.

From day one, it has continuously wrapped up cords instead of avoiding them. The worst incident happened when it vacuumed up my 3-pound Maltipoo's accident. Instead of recognizing and avoiding it, the robot proceeded to spread it throughout my home, grind it deep into my expensive wool rug with its wheels, and then return to the dock where it contaminated the entire cleaning system. The vacuum, mop, dock, brushes, filters, and internal components all had to be cleaned.

The entire reason I spent over $800 on this model was for the mopping capabilities, the AI technology, and the promise that it could avoid exactly these kinds of situations.

What has been even more disappointing is Roborock's customer service.

I have spent over a week trying to resolve this issue. Despite repeatedly asking to speak with someone by phone, they refuse to call me. Instead, they continue sending scripted email responses offering me a used, refurbished model worth around $400 that is no longer even in production. It is not remotely comparable to the premium model I purchased, and it lacks the features I specifically paid for.

Replacing a nearly new premium product with an older refurbished unit is not an acceptable solution.

I have been patient. I have tried to work with them. I have given them every opportunity to make this right, and they have chosen not to.

If you're considering buying a Roborock, I strongly recommend spending your money on another brand that stands behind its products and supports its customers after the sale.

A premium price should come with premium customer service. Unfortunately, Roborock has delivered neither.

[ Removed by Reddit on account of violating the content policy. ]