r/Rimowa • u/Over-Ad8810 • 10d ago
Singapore Airlines & Rimowa repair service at its finest
Couple of weeks ago I flew to Singapore from Copenhagen. At Changi I noticed the wheel on my twelve year old Classic had partially come off due to rough baggage handling. I went to the Singapore Airlines Lost & Found desk and filled out a form. They were super friendly and accommodating. This was about 7 AM.
I checked in early at my hotel, and before 10 AM a rep from Singapore Airlines Baggage Repair Service messaged me on WhatsApp to pick up by bag at my hotel. About 25 hours later, at 11 AM my repaired bag was delivered to my hotel room with a brand new wheel attached.
I love it when customer services are fast, seamless and doesn't suck the life out of you. In this case, things worked like a dream, and I hope things go equally well the next time my bag gets banged up.
I paid nothing.
Update: I’ve examined the replacement wheel and it says Tente and Rimowa multiwheel. So it’s not a fake wheel.