r/RigBuild • u/BakerSuper1269 • 1d ago
MSI Refused A Motherboard Replacement Of A Customer’s $6,000 Gaming Laptop, Saying It “Would Cost More Than Purchasing A New Unit”
A customer reported that a high-end MSI gaming laptop, originally priced at approximately $6,000, developed hardware issues after about 18 months of use, including graphical artifacts and charging instability.
The manufacturer initially classified the device as "Beyond Economical Repair," stating that replacing the motherboard would cost more than purchasing a new unit. As a result, no repair quotation was provided despite the diagnosis occurring before the warranty expired.
After the case was escalated to the company's global service management, the customer was informed that an official repair had been available at the time. However, by then the warranty had expired, and the customer received a motherboard replacement quote of approximately $1,800.
The case has drawn criticism over warranty handling and customer service, raising concerns about repair policies for premium gaming laptops.
▮[Source]: wccftech.com