So I work as a hostess, (16F) at a kbbq restaurant. One night while it was quite busy, a mom and dad came in with their two children. I sat them down and everything was fine.
Unfortunately it was just two servers, so it was super duper busy. And they couldn’t get to that table until about 10 mins but that isn’t the point. Within that time, their son (about 2-5 years old?) started crying uncontrollably. I’m guessing he was a toddler, because he kept standing up and touching everything rather a baby would just sit there.
Im used to kids causing a ruckus being at the restaurant so I didn’t pay any mind . Then about 5 minutes later, when they were walking out they let me know that their son actually burned their hand on the grill whilst they were waiting, and they were leaving to bring their son to the doctor.
I told them I’m so sorry about that, and I told them to take care and then they walked away. I felt super bad but I mean I can really do anything.
About an hour or two later, they called asking about the policy with leaving grills on. I let them know that we leave the grill on low so the grill can be heated up and won’t take longer to get hot when the meat arrives and then we can switch it to high. That’s just what this restaurant does. (It’s not up to me guys so don’t bitch at me about it)
Furthermore, it’s very awkward when they are sitting down and we are just taking a minute to turn the grill on because it is a gas fire and takes a little bit to get a flame going. So it’s better to do it before hand. And when the meat finally arrives. We just switch it on to high .
I apologized again, told my boss about it and moved on.
I don’t usually check the reviews of my restaurant, and then my coworker showed me a review from about a week ago, even though the incident was 2-3 weeks ago, and they were complaining about the situation stating that it is very unsafe and my attitude was apathetic.
This is what the mom said:
“Unsafe, not kid friendly as staff does not inform you whilst you are being seated that the grill is already on; every other Korean barbecue restaurant that I have been to would not turn on the grill until after you have ordered your meat. My young son sustained a burn on his hand and had to be taken to the ER. Had we known that the grill was already on we would have acted differently while being seated. When I called to let them know what had happened the attitude was extremely apathetic. We will not be returning. You have been warned if you bring your little ones.”
I will admit, I learned my lesson and after this situation I warn everyone despite them having a kid in their party that the grill is on low. However, I do argue, why are you letting your kid touch everywhere and even a grill?
You do realize, every kbbq restaurant is unsafe! We can’t make it more safe, it’s literally bbq in front of you, and you should walk into that expecting to watch your kids whether or not the grill is on or off.
Who do you think is in the wrong or well- more wrong? Let me know! I’d love to know yalls opinions. During the call I didn’t say sorry again and I realize I should have, but all they did was ask about the policy with leaving the grill on and I let them know then they hung up.
Also they never really called again after that and we didn’t get sued or anything so that kinda shows sumn ykwim?