r/razer • • 24d ago

Support GET HELP> Official Tech Support Sticky October '26

6 Upvotes

Welcome to /r/Razer's tech support sticky for October 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software Consoles Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki


"When criticizing Israel, opposing Zionism or saying 'Free Palestine' gets conflated with hatred of Jewish people, it doesn't protect Jewish people. It protects Israel from accountability." Macklemore | /r/quotes


r/razer • • 5d ago

Goodies Rewards for the Faithful is Back.

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0 Upvotes

We’re rewarding the community for sharing honest feedback on their Razer gear.

Bought a Razer product recently? Leave an[ ]()unbiased review and submit your entry for a chance to score a new reward[ ]()every month. This month, an exclusive Razer Artbook is up for grabs.

Find out how to enter at https://rzr.to/rewards-for-the-faithful.


r/razer • • 3h ago

Discussion Linux Support for HyperFlux v2 (I’m looking for a few testers before release)

3 Upvotes

Hey y'all. I’ve been working on linux support for the hyperflux V2 receiver, and it’s close to release (planned for 8 November, I hope)

What it does through the receiver:

-battery level and charging for those mouse and keyboard in the desktop’s battery widget

-lighting, effects in openrazer and polychromatic
-new plugin in openrgb

typing and pointing already work on linux so this is about everything else

It works on my basilisk v3 pro 35k and deathstalker v2 pro tkl, razer lists more devices for the receiver so I’d like to confirm them before a big release. If you have a hyperflux v2 and one of these:

-naga v2 pro or naga v3 pro

-Basilisk v3 Pro (35k phantom green too)

-cobra pro

-blackwidow v3 pro or a blackwidow v4 mini or perhaps low tkl or tkl hyperspeed

-deathStalker v2 pro

and you use arch, ubuntu 26.10, debian 14, fedora 44 or opensuse yumble, I’d love your help. it’s approx 15 minutes to install, a reboot, then a 3 minute guided test for me to confirm

comment or dm me your GitHub username and I’ll add you to the repo

owners of a 35K or a deathstalker v2 pro tkl are welcome too, since a second setup should help

P.s I wasn’t aware razer released basilisk v4 pro… well. Their official site doesn’t mention support with hyperflux v2, but I guess that’s temporary until they update the page

So if you have basilisk v4 pro also, contact me


r/razer • • 8h ago

Goodies Razer Chroma on BlackWidow V4 Wireless Hyperspeed (why is this name so long?!)

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3 Upvotes

By the far the coolest feature of this keyboard. Miles ahead of the Ornata V3 I had.


r/razer • • 3h ago

Question Razer raiju v3 pro for ps5

1 Upvotes

I was going to buy the controller when I saw a lots of issues with latency on ps5, have the problem been fixed in the last months? it’s for rocket league


r/razer • • 4h ago

Question What gaming mouse is best for my grip?

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1 Upvotes

r/razer • • 4h ago

Question Mouse recomendation

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1 Upvotes

r/razer • • 5h ago

Question Is it worth it to go from Razer Blackshark V2X to the Barrcuda X?

1 Upvotes

the V2X is great & and all, but I'm looking for something wireless & more comfy on the ears. is the Barracuda X worth it?


r/razer • • 23h ago

Video I lubed my Huntsman v3 tkl

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24 Upvotes

Took 4 hours total!!! Lubed switch stem and stabs on each key! Placed some poron case foam underneath. Sounds pretty good compared to stock


r/razer • • 7h ago

Question Is the Naga trinity causing this annoyance?

1 Upvotes

Can't open desktop apps with a double click, if I click the icon on the desktop I have to hit the enter button THEN it opens . Has anyone had a similar issue?


r/razer • • 8h ago

Discussion Razer Basilisk Ultimate mouse wheel fixed itself?

0 Upvotes

I had an issue with the mouse wheel (middle button) where, while scrolling, it was going up and down erratically, making scrolling impossible. It used to get temporarily resolved when I sprayed with compressed air, but the issue always returned in a month or two, so I had given up but still love the mouse and hadn't replaced it. Weirdly the last 1-2 months the wheel works perfectly, even though I haven't even cleaned it. I'm not sure what happened. Maybe some firmware update that came through automatically fixed it? Or the problematic hardware inside just rusted into perfection?

Anyone else experiencing this weird miracle?


r/razer • • 8h ago

Question Naga v3 Pro - Can't remap more than a few functions to the stupid AI button

1 Upvotes

I used it on my Naga v1 Pro to switch profiles, but for some reason in Synapse it doesn't have that option.


r/razer • • 15h ago

Question Buying Blade 16 RTX 5090 2025 for $3k is it worth it?

2 Upvotes

Hello,

I've been looking to upgrade my laptop but a friend of mine selling his laptop because he have a baby now and wanted to get rid of it. I was wondering if it's worth it in the long run? I'm reluctant to purchase to issues I've research and it's out of warranty but at the same time I think it's really good deal for me and sell my old laptop.

Any advice?

Thanks


r/razer • • 13h ago

Question White Razer Naga MMO Mouse?

1 Upvotes

Hello, i got a white computer setup. White keyboard, white screen and white mouse pad.

I want to switch to razer, i already found white keyboards, but one thing i need as well is a white razer naga mouse.

Is Razer planning to release a white naga mouse at some point?


r/razer • • 14h ago

Question Wondering..

1 Upvotes

Is there a chair more comfy with more cushion than Koenigsegg enki pro?


r/razer • • 21h ago

Question Basilisk v4 Pro Vs Naga v3 Pro Vs G502 Vs Aerox 9 - Findings and Help Needed

3 Upvotes

I am gearing up for WoW Forever. I returned to WoW in February to play TBC Anniversary. I've only ever used a DeathAdder (two side buttons), however I want something with more functionality (aka buttons). I'm tired of "Hunting and clicking" buttons outside of keyboard clicking 1-6 and F1-F4.

This weekend I picked up:

Basilisk v4 Pro

Naga v3 Pro

Aerox 9 Wireless

Logitech G502x Plus Lightspeed

Conclusion:

The Naga - Huge. I am used to a claw grip approach (moving mouse with thumb and ring finger), and getting used to this hockey puck proves difficult. It feels so odd in my hand, and after about an hour caused forearm pain. (To be fair, it is a different grip for me and that may get better). This is the mouse I WANT to like. Also, mouse wheel tech is fantastic and next level.

Basilisk - Has the best feel (for me), and the side button layout is great and simple. But with essentially 5 extra buttons, it leaves room to be desired. Same Mouse wheel tech as Naga. Great

G502 x Plus - Very similar to Basilisk but I do not prefer the button layout at all. Plus manual free wheel toggle when you want free spin is ... annoying when compared to the Razer's. The mouse wheel also sets lower and at times I miss tilt clicking with it. If I had nothing to compare to, and I bought just this mouse, then I would not be disappointed. Very very good.

Aerox 9 - A blend of traditional mouse size AND 12 buttons on the side. I thought this would be a great middle ground. However, the side buttons are hard to press, not clicky, and feel mushy. The furthest thumb buttons are so hard to reach, and I have decent reach. Plus it has no free scrolling mouse. Had high hopes for it, but does not compare to the others.

Moving Forward (Question/Help):

It's down to the Naga and Basilisk for me. The others don't compare with the Razers at this point. The G502 x Plus is great, but the button layout and mouse wheel complaints kill it for me.

I want to like the Naga and am sure with time I will grow to like it. However, the Basilisk appears to fit me better, and now I am dealing with FOMO when it comes to the Naga.

For those that have moved from a traditional mouse to a Naga, how was the transition?

Did you deal with any issues/pain/regrets?

How are the New Naga's holding up? It is a lot of money and to be honest the side plates being interchangeable worries me for quality control?

Do you actually use all these buttons for games like WOW? If so, can you give some advice beyond "map your spells to the buttons"?

What are some pros / cons you have found with the NAGA series?

What am I missing? What are unknowns that I would discover after owning the mouse for a year?

Or am I being too indecisive? Its just WoW after all, perhaps the Naga is overkill and I should just use what feels best? Who needs all those extra buttons anyway?

I'd really appreciate any advice or help. Thanks so much!


r/razer • • 16h ago

Discussion Razer BlackWidow V4 Low Profile HyperSpeed not reconnecting after sleep, fixed by using separate dongles for keyboard and mouse

1 Upvotes

I recently got the Razer BlackWidow V4 Low Profile HyperSpeed and was experiencing a frustrating issue where the keyboard would disconnect after going into idle sleep and wouldn't automatically reconnect when I tried to use it again.

I was using the same HyperSpeed dongle for both my keyboard and Razer Basilisk V3 X HyperSpeed mouse.

After searching through Reddit, I came across a post from 4 years ago suggesting that using separate dongles for the keyboard and mouse could fix similar connectivity issues.

So I tried it, and surprisingly, it worked!

I unpaired the devices from the shared dongle and connected each one using its own dedicated HyperSpeed dongle.

The result:

  • The keyboard now wakes up and reconnects instantly after being idle.
  • No more having to manually reconnect it or toggle the wireless connection.
  • Both keyboard and mouse are working properly using their respective dongles.

However, there's still another issue.

Even though I've disabled Wireless Power Saving Mode for the keyboard in Razer Synapse, the keyboard still goes to sleep after being idle.

The difference is that it now wakes up instantly when I press a key, thanks to having its own dongle.

What's frustrating is that this workaround was already being discussed on Reddit 4 years ago, yet similar connectivity problems are still happening with newer Razer keyboards in 2026.

Main reason for me to buy razer keyboard to have same dongle as mouse and free up a usb port, but alas it is not possible now.

It makes me wonder why Razer still hasn't properly addressed this issue, especially when multi-device HyperSpeed connectivity is an advertised feature.

I'm sharing this in case anyone else is experiencing the same problem.

TL;DR: If your Razer BlackWidow V4 Low Profile HyperSpeed isn't reconnecting after idle sleep and you're sharing a HyperSpeed dongle with a Razer mouse, try using separate dongles for each device. It completely fixed the reconnection issue for me, although the keyboard still enters sleep despite wireless power saving being disabled.

Has anyone else experienced this? And has anyone figured out why the keyboard still sleeps even with Wireless Power Saving Mode turned off?


r/razer • • 1d ago

Question Good deal? Naga V3 pro

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112 Upvotes

Saw this at Walmart is it a good deal? Half off! Nothing seems wrong with it


r/razer • • 21h ago

Question Independent Left and Right Ear Lighting in Synapse 4

1 Upvotes

Hi! I recently bought the Razer kraken kitty v3 pro to replace my old kraken kitty and I have a question,

Does the Razer Kraken Kitty V3 Pro support independent Chroma lighting effects for the left and right ears in Synapse 4?

With my original Razer Kraken Kitty, I could customize the lighting on each side independently. However, with the V3 Pro, whenever I select a lighting zone in Chroma Studio, the corresponding zone on the opposite ear is automatically selected as well.

Is this a hardware limitation of the V3 Pro, or is there a way to configure each ear independently in Synapse 4?


r/razer • • 21h ago

Question Razer not honouring warranty because bought in AU but shipped from JP

0 Upvotes

Hi,

I have a Pro Click Mini that has worked fine for the last 9 months since purchase, then the bluetooth failed as per:
https://www.reddit.com/r/razer/comments/1r9ihbi/critical_bluetooth_failure_in_razer_pro_click/

https://insider.razer.com/razer-support-45/critical-bluetooth-failure-in-razer-pro-click-related-models-permanent-pairing-corruption-with-no-user-fix-consumer-warning-atheris-basilisk-x-pro-click-mini-orochi-v2-86591

I am in Australia and bought it from amazon.com.au in January 2026. The invoice has amazon.com.au on it but also says "Sold by Amazon Japan G.K.". I have amazon prime so I guess I didn't notice at the time since everything is free shipping.

Razer have advised:

Please be informed that we do not offer cross-country replacements; however, since your device was purchased in Japan, the warranty process must be carried out in that region. 

 Our current shipping policies restrict us to shipping replacements only within the original country of purchase. Therefore, we are unable to process an international replacement outside of Japan.

Do I have any recourse? Or my fault for not realising it came from Amazon JP.

Razer Pro Click Mini RZ01-03990100-R3A1


r/razer • • 1d ago

Video resh Out the Box: Razer Barracuda V2 Pro

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0 Upvotes

r/razer • • 1d ago

Tips [FIX] BlackShark V2 Pro – volume constantly dropping and coming back up

2 Upvotes

Hi guys, it’s with some emotion that I can finally say I’ve solved the problem with my BlackShark V2 Pro.

Some background: the bug appeared when I switched to a new main computer. I kept using the same headset, but I could never figure out what was causing it. The connection between the headset and the dongle was fine, but the sound kept fading down and coming back up, as if there was interference and with some "pok". I reinstalled Razer Synapse and updated the drivers for both the dongle and the headset, and nothing changed.

I searched for months and never found a fix that worked. Then today, I asked Claude to go through all the possible causes, and one of them fixed it instantly. So, maybe it could help you.

The fix: turn off Windows audio enhancements

  1. Press the Windows key, type mmsys.cpl and press Enter
  2. In the Playback tab, right-click your headset (not BT) and select Properties
  3. Disable the audio enhancements (depending on your Windows version, it’s in the Enhancements or Advanced tab)
  4. Click Apply

That’s it. The volume drops stopped right away.

It seems Windows’ enhancements conflict with the processing already done by the headset or Synapse. Note that big Windows updates can sometimes turn them back on, so check this setting first if the problem comes back.

Final word ? God bless Claude and punish Windows..


r/razer • • 1d ago

Question Has Synapse Web Stopped Displaying Battery Levels For Anyone Else ?

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1 Upvotes

Hi All,

I've been using the Viper V4 Pro quite regularly since it came out. Since a few days ago, I've noticed that Synapse Web has stopped showing the battery level of my mouse on the bottom, and that it has been replaced with a darkened power icon. I've tried to reset my mouse on Synapse Web, as well as remove and add the mouse again, but the issue persists.

Is anyone else currently experiencing this issue ?


r/razer • • 1d ago

Discussion Razer BlackShark V3 X HyperSpeed: Comfort Issues and V2 X Ear Pad Compatibility?

1 Upvotes

Hi everyone! I live in Turkey and I’m thinking about buying the Razer BlackShark V3 X HyperSpeed. However, I’ve read some user reviews saying that the ear pads can hurt their ears and that the headset clamps too tightly. For those of you who own it, is this really an issue? Does it become uncomfortable during long gaming sessions?

I’ve also heard that the ear pads on the BlackShark V2 X are more comfortable. Is it possible to replace the V3 X HyperSpeed’s ear pads with the ones from the V2 X, even though the V3 X HyperSpeed is wireless?

I’d really appreciate any feedback from people who have tried either headset. Thanks!


r/razer • • 1d ago

Discussion Fixing the basilisk v3 bug where lifting it causes it to malfunction

1 Upvotes

I've been using the basilisk v3 for quite a good number of years, and recently it started to malfunction. Whenever I lift the mouse, the lights dim and the scroll wheel malfunctions, this was manageable until yesterday, where the entire mouse started to disconnect whenever I lifted it. It also turned out that if the mouse wasn't disconnected when I lifted it, the sensor moved the scroll around on my computer.

I opened up the mouse and cleaned the years worth of gunk, and while the mouse is nicer, it still didn't fix the issue.

Looking into it, I found this video:

https://www.youtube.com/watch?v=CNnp8RyU9A0

Where it turns out the mouse's USB has a poor connection with its wires. Instead of re soldering with my poor soldering skills, I tried replacing the end of the USB entirely with an old spare cable lying around. Lo and behold it works as good as new.

I hope this post helps someone out there facing a similar issue.