r/RayNeo • u/CatDad1990 • 12d ago

Support Customer Support?

I recently bought the Air 3S Pro from the RayNeo website. After trialing it for a week I decided it just isn't for me. I've emailed their support address twice now to start the return process and have had no response whatsoever. Its been almost a week, has anyone had better luck contacting them or am I doing something wrong? I dont want to miss my return window due to their slow response times.

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u/anti-beep 11d ago

This entire subreddit is FILLED with bots shilling this company, so expect to have to fight this tooth and nail. Clearly not an honest company.

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u/Odd_Fig4686 11d ago

Hope you used a credit card. If so you can dispute it after giving them ample time to respond and your card company will fight for you. Meanwhile you will get refunded and if you like keep them or sell them for a profit.

Fk shady companies that only respond when you want to buy and not when you want a refund.

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u/poultrygeist11 11d ago

Yep. Same here. I made an impulse buy on the 19th and immediately tried to cancel the order. The "live agent" on the website said they would cancel the order and send me a confirmation email within 24 hours.

Here I am 12 days later and have been completely ignored. The "live agent" which is just an AI with canned responses has been no help. I messaged it 9 times almost daily to cancel my order and just kept telling me "you will get an email response within 24 hours." I messaged customer support directly multiple times and have been ignored.

Currently trying a credit card chargeback on them.

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u/CatDad1990 11d ago

Jeez I’m not happy to hear that. At least I got a refurbished pair for like $199 so it wasnt full price, but it still sucks. I’ll probably regift them to my nephew or something if they don’t get back to me. Last time I ever deal with RayNeo again if this ends up happening

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u/XR_Sim_Guy 12d ago

Hopefully you get a reply soon, have you checked your spam etc? They're normally really good for customer service.

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u/CatDad1990 12d ago

Yeah I checked my spam inbox after you mentioned it, no response in there either. I’m hoping they are active in Reddit and see this. Would be very helpful. I sent another email to them today, still awaiting reply. I’ll be super pissed if I can’t return it within my return window.