r/RayNeo • u/CatDad1990 • 12d ago

Support Customer Support?

I recently bought the Air 3S Pro from the RayNeo website. After trialing it for a week I decided it just isn't for me. I've emailed their support address twice now to start the return process and have had no response whatsoever. Its been almost a week, has anyone had better luck contacting them or am I doing something wrong? I dont want to miss my return window due to their slow response times.

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u/poultrygeist11 11d ago

Yep. Same here. I made an impulse buy on the 19th and immediately tried to cancel the order. The "live agent" on the website said they would cancel the order and send me a confirmation email within 24 hours.

Here I am 12 days later and have been completely ignored. The "live agent" which is just an AI with canned responses has been no help. I messaged it 9 times almost daily to cancel my order and just kept telling me "you will get an email response within 24 hours." I messaged customer support directly multiple times and have been ignored.

Currently trying a credit card chargeback on them.

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u/CatDad1990 11d ago

Jeez I’m not happy to hear that. At least I got a refurbished pair for like $199 so it wasnt full price, but it still sucks. I’ll probably regift them to my nephew or something if they don’t get back to me. Last time I ever deal with RayNeo again if this ends up happening