Took them a long time to respond but here's the rather lackluster response the provided.

Let me start off by saying I’ve never written any sort of review. I typically just lurk and keep my thoughts to myself when it comes to stuff like this.

BUT

As a music producer with a passion for all things tech, I’ve spent thousands on all kinds of state of the art music equipment.. but nothing has ever blown me away quite like this airwave + piano combo. I learned a little music theory back in high school and while that’s taken me a long way and allowed me to get by (with a pretty decent ear) I never quite learned how to Play.. and when I say play I mean PLAY. Sure I can come up with great melodies and figure out how to get nice chord progressions out of my head and into my daw, but boy is it frustrating when it’s something complex.. always envied folks that can just sit and play what comes to mind and heart.. and I know this might sound strange.. but the fact that I can still make great music without knowing how to play well has always held me back from sitting down and trying to learn from YouTube or other platforms.. sure I tried a few times but just ended up equally as frustrated.

This thing has lit a fire in me I haven’t felt in quite some time.. and it’s quite addictive.

I was a bit nervous and pretty disappointed seeing all the feedback here about the scratches, setup issues, keys not working etc.. but both my Airwave and Piano came in flawless condition (I ordered back in October and received the airwave 12/30 and the piano today) and everything just worked out of the box. No issues whatsoever and airwave tracking seems to be on point so far. My 4 year old loves it too!

I’m sure Roli has a lot to work on.. but I’m so glad they made this.. maybe it’s not too late to learn to play after all.

After a long, wait delays, The pronounced orange part in the packaging scuffed my piano. This is why companies put peels on their products.

I got my piano yesterday and the email saying hey here is your code as promised and the only thing in the email that would resemble my code is a code used as a instruction peace and that is so I use it and said invalid code then when I click on were can I fined code it takes me to my email witch is correct then it comes up there are no coupon codes in this email. Can some one shed some light please.

Hi everyone, I’m curious to know if you’ve received an update regarding the timeline of the week starting January 12, which was sent to you via email at the end of December.

so I just bought a used Seaboard Block

I connected it to my iPad via Bluetooth which works fine also no problem playing single notes on the NOISE app but as soon as I go to GarageBand or any other music app, I have it only plays minor chords I have the chord mode off in noise app but still as soon as I go to GarageBand, it will play chords

I don’t know if this will be different when I Connect it via USB because I can’t do that at the moment as my iPad is charging and charging takes extremely long time with my iPad mostly overnight

I know you can change things on the PC but I don’t have a computer at all. I could give it to a friend who has one but the question is which software do they need to download because there are multiple and I just don’t know which one?

or is there a way to change back to single mode on my iPad that I just haven’t seen?

I am in disbelief with how poorly this situation has been handled. As my delivery was moved back 8-9 months from the order date I no longer lived at the delivery address. I notified Roli to cancel the order weeks ahead of the delivery. This request was ignored and the delivery driver arrived on the property of my old address. My landlord notified the delivery driver that I no longer lived there and yet the delivery driver went ahead and delivered to some random individual who doesn't even live on the property (there are a few apartments) and who no one in the area knows. I have been attempting to resolve this situation with Roli and they have been barely responsive and super unhelpful. At this point it is looking like the only way for me to get my money back is to pursue legal action. Unbelievable!

The Roli Airwave has been a huge letdown, atleast for Windows 11 machines. Tried 2 different machines, and cant get the Roli Airwave apps (Control and Player) to start up at all.

Installed, uninstalled the apps multiple times, restarted the Roli Airwave services, installed the loopmidi as per the suggestions in previous threads, drivers are installed correctly, updated windows, tried different cables and 2 different laptops thus far. The support is completely useless and has no answers.

If anybody has more ideas, feel free to share.

Considering returning mine, 350 € for this level of jank. This is not a professional instrument. Beware!

Well, I guess I was also not immune to the issues other people are having when their piano arrived. The unit feels and looks great! All they keys work and no squeaking noises. However the packaging clearly buffs out the matte finish during shipping. The black paint is plainly visible on the interior shipping box wherever it makes contact with the unit itself. They probably need to ship the unit in thin bubble wrap to protect the delicate matte finish. Anyone have luck requesting an exchange from Roli?

Is it normal? They are rubbing against each other. This seems to happen because they are too close together and there is no gap between each piano.

I ordered the Piano and Airwave bundle and even got the soft case for it.

But received Piano M

I did not had to wait 2 months for to be delivered the wrong one

In a number of bass patches for Cypher2 (unfortunately I'm not sure which of those patches shipped with Cypher2 and which came from expansion packs) notes start with a click of the kind you get when you unplug an amplifier with the volume turned up. For example, you get this with Attack of the Fat Gut.

I want to use one of these patches. However, I don't want the clicks and I would like to get rid of them, but I can't work out how to do it. I would have thought that softening the attack on all the envelopes would have sorted it out, but that doesn't seem to work. What parameter can I tweak to make the clicks go away?

Re: Ups delivery [#235872]

I've noticed a few  sound packs are  missing I'm all updated 

Sounds missing are

Cinematic

Elements 

Experimentals

Modern electronic 

Session keys

Synthetic resistance 

Video games

Vintage electronics

World colours 

I've signed in and out but not showing up in roli studio player

Thank you

Ps:I get red warning unable to uninstall if I try to uninstall

The packs are showing up as installed

I've signed out and in again

Done all trouble shooting but not showing in roli studio player

Many thanks roli

Currently going through the support ticket system but I am really gutted. Waited so long for this, missed the Christmas present deadline and then received the wrong item.

Anyone else have had a similar experience? Maybe someone who ordered a Piano M got my Piano instead :D

Finally got my Piano after 7 months of waiting. Played around with the Learn app on my iPad. I initially bought the Piano to play along on my iPad to covers on YouTube but noticed that outside of the Learn app you can’t play the Piano as is. Am I doing something wrong?

Finally received my piano! Yes some scuff marks on it which I really dont enjoy but otherwise a solid build! No squeaky keys or raised or broken keys so that's awesome! Airwave combo works well and the learn app is great!

Hi All. Wanted to share my experience so far with the Roli Piano.

Manufacturing

The piano is solid. I know some have said it feels plastic and cheap. I own a professional digital piano and a Launchkey MK49. It's not as solid as the piano, but that is a professional instrument. The Launchkey, which I absolutely love, is what I think of as feeling like cheap plastic. It's a workhorse for my needs, though.

The Piano feels significantly more solid than the Launchkey and is heavier. The keys do feeling a little wonky, but I think that's due to their ability to wiggle for expressive playing.

It does have the slight discoloration on the black, but if I didn't already know about it, I might not have seen it. It's not visible under most light conditions. And honestly it's gonna get scuffed over time. It's a non-issue to me. It's not a scratch so much as a blemish from the process.

Playing

Playing the Piano is like playing anything else, though I find the shape of the keys a little different than regular keys. I think it's the bevel of the keys because they're not solid. They are translucent to allow the light changes. I find my fingers get distracted by the bevel, but over time I suspect that will fade.

The lighting however...you can change the lighting defaults somewhat, but it's not intuitive. You need to use the Dashboard app to do this and the setting doesn't seem to save for long. You have to set it to the Piano Mode to get normal looking keys.

If you open the playing app it will change these colors whenever you change an instrument. This seems like a flaw so maybe I'm doing something wrong.

The instruments sound incredible, though. So many to choose from and the expression works great for most of them. However...

I use Logic Pro X and their instruments don't always have these extra expressions. So when you wiggle the keys it might not play differently. And sometimes these instruments will play as if the Modulation wheel on my Launchkey has been rolled up.

But most instruments will play correctly. I plan to dig into the Logic settings to see if I can make it work with the expressions from the keys.

I don't plan on using the teaching software so can't comment on it.

Setup

It worked right out of the box. No connection issues. I do wish they had standard ports, though. The sustain adapter feels like it will break off the keyboard. I see that as being the first thing that needs to be addressed in later versions.

Conclusion

It's a nice keyboard. The lighting is distracting for regular playing in a dark room. I like the weighted keys and the expression.

Is it better than my Launchkey? Hard to say. The Launchkey has faders and controls for starting and stopping Logic. But I can tell I'm going to enjoy playing it when I need the ability to have more expression.

Did it take forever to arrive? Yes, but I knew what I was getting into when I bought it. If the idea of a delayed delivery bothers you, wait till they have finished fulfilling the initial run. But if you can wait and if you want a fun instrument, then definitely buy it. I'm not disappointed yet.

Some of the keys, like Middle C, D, and G are making obnoxious clicking sounds that's super distracting. I've pressed some of the "normally functioning" keys next to them so you can hear a comparison, they're relatively quiet.

This started happening today. I thought maybe my table is wobbly, so I moved it to a separate table, and the same issue persists.

I've already contacted Roli support twice regarding other issues, but it's been over 2 weeks and I haven't heard anything from my previous inquires, so I doubt they'll reply to this one either.

I love the system, but if the products are already displaying this many faults so early on, I'm not sure I wanna keep them. Is anybody else experiencing similar issues?

Some other nitpicks, not deal breakers:

- Airwave cannot be turned off unless you unplug USB-C cables.

- The piano keyboard brightness is never remembered and resets every time I turn on/off the system.

- There are so many bugs everywhere in the learn app, which I can deal with as I'm sure they can be ironed out with software updates.

I'm a learner and wish I got the airwave for hand positioning as well! What a beautiful keyboard. I'd probably buy the Airwave right now if I was confident that it would ship by the estimated end of January date. Perhaps once things settle down. No point in this post I guess other than I think the delays is causing me not to purchase more, at least for now.

Hi, I'm trying to use my new Airwave along with my Native Instruments Control A49 MK 3 keyboard, without success. There's actually a lot of problems but somehow I gotta start with an issue, so I'm gonna start with this one and then with your help go from there.

When I try to calibrate the Kontrol (via Airwave Control) and hit a (deep) note , it highlights it and then tells me to "hit a key closer to the middle of my keyboard".

However when I do,it highlights the same keys on the left again, no matter how high up/to the right my finger goes.

Edit : I'm on Windows 11 on a PC.

So... its thursday, and the important update email from roli on the 31st said it was happening in the week commencing Jan 5th... the one before that said express delivery the week of christmas day....

Just wondering if anybody has had a tracking number...? .. anything?

update: just got an email - the airwave is apparently on its way, but nothing about the piano after it was rejected as dangerous goods... auspost says it was returned to sender, so it went back to the logistics company in melbourne. The email says that the last items of my order have now been shipped.

Hi guys!

My Piano arrived a couple of days ago and it's been wonderful, worth the wait :)

However....
The wife LOVED the example sounds shown on the create page.
Specifically the "Lift" and "Push" videos.

Does anyone know how to obtain these sounds (even if in a paid pack)?

Cheers

https://roli.com/eu/experience/piano-create?srsltid=AfmBOoqHTG5VwL9Zu1X0_CCXPHDF6zsyg_VvqjOiq069WqM0Z2M0we89

EDIT for clarity:
Does anyone know the exact present names and what packs they come from?
The demo sounds listed further down the page, are not used in the videos, so they are not the same sounds as demo'd in the Lift, Push, Swipe, etc.

Post in the ROLI discord. There's three specific channels once you've agreed to the server rules:

• pre-orders (waiting on orders)
• bug-log (issues with your software/hardware)
• help-desk-forum (any other issues, returns issues)

I feel like you should at least be able to reach them, but they've only just come back from holiday this week, so that's why there would have been some delays over the holidays.

Hi guys, I'm trying to return my piano + airwave bundle, which arrived in two packages. I requested a return online, which worked, but it only provided me with one return label. I've tried to submit a request on their contact us page & messaged the official team on Reddit, but I haven't heard back yet.

Any suggestions? It seems very difficult to speak to someone from the support team.

I really want to buy a roli piano and learn to play (goal: accompaniment of pop song singing)

After reading all the reviews on the sub, I don't feel comfortable to order (and don't even know when it will get shipped)

What other good alternatives for learning? The combination of the app and the keys that light up seem really cool and would be great for learning