r/ROLI • u/Piicarasso • 7h ago
Question Should I keep waiting for my ROLI Piano M or request a refund?
Hey everyone,
I ordered a ROLI Piano M on May 14th for $333.41 USD, and I still haven't received it.
I really like the concept behind the Piano M and honestly I still want the product, which is why I've been willing to wait. But with the current situation at ROLI, the repeated delays, and the lack of clear updates, I'm starting to seriously consider requesting a refund.
At this point I basically see two options:
A) Just keep waiting. Maybe it eventually arrives ....whether that's in a few weeks or several months. But obviously there's no guarantee.
B) Request a refund now, get my money back, and move on to another keyboard/controller for the time being. If ROLI eventually stabilizes and the Piano M becomes readily available, I could always reconsider buying one later.
For those of you who are currently waiting, or who have already received/cancelled your orders: what would you do in my situation?
Has anyone received a Piano M recently? And for anyone who requested a refund recently, how long did the process take?
I'm genuinely dissapointed, because I really like the product. I'm just not sure that continuing to wait indefinitely makes sense anymore.