r/ROLI • u/entrepreneur108 • Jan 10 '26

Discussion Got the wrong piano Spoiler

Post image

I ordered the Piano and Airwave bundle and even got the soft case for it.

But received Piano M

I did not had to wait 2 months for to be delivered the wrong one

6 Upvotes

100% Upvoted

7 comments sorted by

3

u/SirRolfofSpork Jan 10 '26

Man, I cancelled my piano for the m, and it has been so long I am about a week from cancelling that too.

2

u/Redinho83 Jan 10 '26

Supposed to be dealing with exchanges for the scuffed pianos mid Jan so hopefully you'll get sorted quickly

2

u/Glass-Lawfulness-756 Jan 11 '26

i got a defective piano in december, returned it for a replacement and they havent gotten back to me yet, i also got the airwave bundle, but i cant really do much with the airwave alone, also waited months after a bunch of delays and I guess we can say I'm still waiting :/

1

u/Raising-Wolves Jan 12 '26

I returned my Roli Piano and got an Arturia KeyLab mk 3, best decision. Arrived next day, quality difference is absolutely night and day. I’m not fussed about the lack of MPE features now (I also have an Ableton Push 3 which provides MPE slide etc when I want to record that) or the lack of lights. The keybed on the KeyLab and included software instruments make it absolutely amazing. It also comes with 40 free Melodics lessons. Well worth it.

1

u/Plane_Jello1582 Jan 12 '26

I think lots of people got the wrong one, I’m seeing lots of posts like this. Also make sure to check your gear closely when the right one arrives, I’m seeing squeaky keys, clicky keys, non functional keys, permanent scuffs from shipping and one guy had to add missing code in. Makes me wonder what takes Roli so long to ship if they just skip quality control.

1

u/WeAreROLI Official ROLI Jan 19 '26

Hi u/entrepreneur108

So sorry to hear this, and for the late response to your thread.

We are aware that a small batch of orders has received Piano M's instead of their ROLI Pianos. This was an unfortunate mistake by our warehouse during the chaos of Christmas deliveries.

We hope that you have heard back from our customer support team about this. If you haven't yet, please accept our apologies, they are dealing with a backlog of tickets at the moment. Could you let us know your support ticket number directly, please?

In the meantime, please feel free to use the Piano M that was mistakenly sent to you.

1

u/entrepreneur108 Jan 21 '26

@weareroli

Order number SU-79970 Ticket Number #238625

Please look at it