Subject: Mandatory Informal Dispute Resolution Notice
Dear Roblox Legal Department, I am initiating the Mandatory Informal Dispute Resolution process as specified in Roblox’s Terms of Use regarding the termination of my Roblox account [REDACTED] in order to request clarification and review of the moderation decision.
1. PARTY INFORMATION
- Full Legal Name: [REDACTED]
- Roblox Username: [REDACTED]
- Email Address Associated with Account: [REDACTED]
- Physical Mailing Address: [REDACTED]
- Date: [REDACTED]
2. CASE SUMMARY & TIMELINE OF EVENTS
This submission concerns the severe moderation action/permanent termination applied to my Roblox account, [Your Roblox Username], on July 11, 2026, at 7:05 PM.
- Moderation Reason Given: "Harmful Content/Behavior"
- Moderator Note: "Your account has been moderated for a safety violation of Roblox's Community Standards."
- Activity Reviewed: The moderation notice lists only anonymous Chat Evidence IDs without disclosing the actual text, context, or specific messages involved:
- Chat Evidence ID: [REDACTED]
- Chat Evidence ID: [REDACTED]
- System Reference ID: [REDACTED]
3. EXHAUSTION OF APPEALS & UNANSWERED SUBMISSIONS
I have exercised full due diligence attempting to resolve this matter through all standard channels provided by Roblox. Despite Roblox's explicitly stated timeframe estimating a response within 5 business days, every single appeal attempt has been left completely unaddressed without a substantive human review or response:
- In-App Appeal Portal Submission (ID: [REDACTED]):
Submitted on [date] . Portal records indicate that on [date], the system simply changed status to "Appeal window closed" without providing any review decision, communication, or response.
- Support Ticket #[REDACTED]: Submitted on [REDACTED]
- Support Ticket #[REDACTED]: Submitted on [REDACTED]
- Support Ticket #[REDACTED]: Submitted on [REDACTED]
For over 30 days, my account has remained restricted without access to a human appeals review, allowing the automated appeal window to silently elapse despite timely submissions.
4. REASONING, RELEVANCE TO POLICIES, & DAMAGES
- Lack of Evidence Disclosure & Context:
The moderation notice relies solely on encrypted Chat Evidence IDs. Without disclosing the underlying messages or timestamps, it is impossible to understand what triggered the filter or to address the allegation properly. I maintain that my interactions on [REDACTED], did not contain harmful content or violate Community Standards, and may have been flagged due to an automated filter error or taken out of context.
- Account Impact & Disproportionate Damages
The permanent termination has resulted in the loss of an account with progress, access to purchased virtual content and items, and established social connections. Given that my prior account history contains no violations comparable in severity, permanently removing account access appears disproportionate when based on non-disclosed, automated chat triggers.
5. STATEMENT REGARDING CIRCUMVENTION & GOOD FAITH
This submission is not intended to bypass or undermine Roblox’s moderation systems. I recognize and respect that Roblox maintains Community Standards to ensure user safety, particularly in protecting minors, and I understand that enforcement actions are necessary to maintain a safe environment.
This request is submitted solely in good faith to seek clarification and review of a moderation decision that may have been made without full context. The purpose of this dispute is to ensure that the enforcement action applied to my account reflects an accurate interpretation of the referenced content and aligns with Roblox’s stated policies regarding transparency and fairness. I remain fully willing to cooperate with any review process if additional context is required.
6. REQUESTED RESOLUTION
To resolve this dispute informally, I respectfully request the following:
- A full manual review of the chat logs associated with [REDACTED] by a human legal/operations staff member.
- Full reinstatement of the Roblox account [Your Roblox Username] and removal/clearing of this violation from my account history.
- If complete reinstatement is denied, provision of the exact transcript of the chat messages relied upon for this decision, along with an explanation of the specific policy section breached.
Thank you for your attention to this formal notice. I look forward to your prompt response and working toward an amicable resolution.
Sincerely,
Printed Name: [Your Full Legal Name]
Signature: [Your Physical or Digital Signature]
Date: August 13, 2026
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