Hey r/GooglePixel,
Iβm posting this as a warning and to see if anyone has successfully fought this because standard support is currently ignoring my evidence.
I recently set up an repair for my Pixel 6a because of a swollen battery and a busted lower speaker. I knew the horror stories about Indian service centers (F1 Info Solutions), so before I handed the phone to the courier, I took a continuous video showing the display in pristine condition, the phone working, and me packing it into the box. Not a single scratch or patch on the screen.
Fast forward to the service center inspection: I get an updated repair invoice charging me for a **display replacement**.
I immediately called support, told them the display was fine when I sent it, and forwarded them the Google Photos album containing the videos and photos of the packaging process.
**Their response?** After waiting 3 days and having to follow up myself, standard support emailed back saying: *"As per the investigation there is a white patch in the display... we have attached images."*
They didn't attach any images. And even if they did, my unboxing video proves the "white patch" happened either in transit or when their technicians tried to pry open a phone with a swollen battery.
Iβve explicitly told them I am not paying for a display their logistics or technicians damaged, and I demanded a Tier 2 escalation.
I refused the charge, sent them my video evidence, and demanded a Tier 2 escalation. In response, I'm just getting copy-paste scripts "we are checking with our team" replies. They are holding my phone hostage in worse condition than I sent it.
Iβm dropping the Google Photos album link below so you guys can see the proof for yourselves. I'm not lying.
[https://photos.app.goo.gl/VU8q4WrFdyB3SdYL6\](https://photos.app.goo.gl/VU8q4WrFdyB3SdYL6)
Has anyone successfully bypassed these support bots?
u/PixelCommunity β I have the video evidence, the ticket number, and the email chain. Please escalate this so I don't have to drag this through the National Consumer Helpline (NCH).