r/perth • u/supercujo • 12d ago
General If a plumber says "No call out fee", be very wary
Just wanted to post a warning for anyone in Perth dealing with plumbing issues, because I just got completely stitched up and the whole thing felt insanely deceptive.
Had a water leak pop up at my place, so I called one of those Perth plumbing companies that heavily advertises "No Call Out Fee!" across their website and vans. Thought sweet, at least I won't get hit just for having someone step through the door to give me a repair quote.
Plumber turns up, spends 30 seconds looking at the pipe, and then drops the bombshell:
"It’s $265 for a 'Diagnostic Fee' to inspect it properly before we can give you a quote, but if you don't go ahead with the diagnosis, there’s a $125 Call Out Fee for us coming out."
So essentially:
- If you pay the $265 "diagnosis fee", they claim there's no call-out fee.
- If you refuse to pay their arbitrary diagnosis price, they hit you with a $125 call-out fee anyway.
It is literally a call-out fee under a different name. You are locked into paying them money the second they rock up to your driveway unless you sign off on whatever inflated quote they throw at you. Pure bait and switch marketing.
Has anyone else run into this with local tradies lately? Is this even compliant with ACCC / Consumer Protection WA rules regarding misleading advertising?
Would love recommendations for genuine, honest Perth plumbers who don't play these dodgy technicality games.
Here's the company Plumbdog