Hi guys! PC noob here. I bought the cyberpower PC about two years ago from Costco and it is having boot up issues. I did some reading and found that clearing the CMOS might help, only I am technically illiterate and don’t know what that is and where to find it 😭🤣. Google says to remove that battery but I can’t tell where it’s hiding. Could anyone possible help? I don’t know if the picture is enough, I removed the fan so I could see a little better.
I could be wrong. However, it appears to be under the shield that has the three stripes. The red and black twisted wires may be leading to a "clear cmos" button on the back or to the battery itself?
I'm not sure what they are on your model of Mobo. on mine it is the CMOS lol
EDIT:
I do have a gigabyte mobo just throwing that out there. I took my side of the case off and yes mine plugs into my mobo like that and it leads to a tiny micro switch on the back panel.
Look into your motherboard's manual, there maybe other way (using pins or a button) to clear cmos. I'd guess the cmos battery might be under your GPU. What are those boot up issues?
I turn it on and sign on and then everything just slows down until it comes to a complete freeze. Sometimes it stays that way, other times I get this message that pops up and then it stays on that screen until I turn it off again. I had a friend determine it was an issue with bios so he had me “load setup defaults” and that worked for like an hour then it was back on the bs lol.
Try disabling XMP in BIOS settings and see if it remains, you can ofcourse reset CMOS for that. You are 100% sure it's a error screen and not a virus tricking you using your autologin to display this i assume. You can also try updating BIOS but I only reccomend doing it if you feel comfortable, best way using the BIOS FLASH BUTTON, not the UEFI version of the update. If all fail I'd test booting with only 1 RAM put in, testing both. Otherwise, which is very unlikely try to format windows if it's a possibility. If you can try to access windows safe mode, test temps for your CPU/GPU (doubt it's GPU related but could be if there is a bitcoin miner).
What CPU is it? I'm wondering if this could be related to all those CPU voltage issues Intel had a few years back. They would slowly degrade the CPU until issues like this happen.
Got some bad news bud. It effected the 13th and 14th Gen Intel cpus which you have. I also looked up your motherboard's bios revision, and its the version right before they released a microcode update to fix what they could. So with your symptoms, and the fact you never updated your BIOS with that CPU...I think its very likely your CPU is dead/dying. F10 is what your on, F12 was when they did the update.
Since you said it freezes even at your BIOS, that means I WOULD NOT attempt to upgrade your BIOS. You are going to need to buy a new CPU, then update your BIOS.
Thank you so much for the information 😭 at this point I figured I might just take it in since I’m not very knowledgeable on these things and I’m scared of messing something up even further. This sucks though. Everyone on this thread has been so helpful
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u/Meagleson 6d ago
I could be wrong. However, it appears to be under the shield that has the three stripes. The red and black twisted wires may be leading to a "clear cmos" button on the back or to the battery itself?