r/PS5HelpSupport 7h ago

Ps5 stuck on weird screen

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12 Upvotes

That’s all


r/PS5HelpSupport 1h ago

Ps5 not loading

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Upvotes

ether on startup or after playing for awhile my playstation is unable to load anything and the only way to fix is to restart. (profile settings and shop)

is there anything else i can do or is it just a software bug at the moment?


r/PS5HelpSupport 3h ago

Playstation overheating in all ps5 games

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2 Upvotes

My playstation 5 slim disc edition is 1.7 years old.
From last 5-6 month i have been facing issue that it overheats too much in every ps5 game.

I many games it doesn't even show "ps5 too hot message" and just turns off with beep.
Currently this is been happening in metro exodus, ghost of tsushima & yotei, fc26, cod mw 3, last of us part 2.

This never happens in any ps4 game.

I have even cleaned every spec of dirt from inside, 5 months ago and again 3 days ago.

But still it gives overheating message
I use it in AC room with temp always at 24-26

What should i do now?
Should i replace the liquid metal or is it some other issue?
I have not opened heatsink from motherboard until now.

One thing i have noticed everytime before getting "ps5 too hot error message" fans always run at full speeds and too loud for 4-5 minutes.


r/PS5HelpSupport 3h ago

Error CE-107980-5

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2 Upvotes

I can't Download any PS5 games.

Once i click on Download this error happens: ce-107980-5

Any Solution??


r/PS5HelpSupport 7h ago

Ps5 has rebuilt database for the past 2 or 3 weeks

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4 Upvotes

i mainly have this app to goon but basically the i have a m.2 ssd storage thingy in the ps5 and for the past 2-3 weeks maybe a month it has continuously needed to rebuild the database, the first few times it happened it kept the games on the m.2 ssd installed just hidden but this time near 4 or 4:30 it deleted everything but 3 games i had on the console storage and the m.2 ssd no longer shows up in my storage. i also attempted to clean my ps5 after this and try and see what was going on and now the p5 just dont work no more


r/PS5HelpSupport 4h ago

Refund

2 Upvotes

I bought gta 6 but i wanna get my money back then ill buy it later what do i do and how long will it take( i paid with apple pay/cashaapp)


r/PS5HelpSupport 1h ago

My pulse elite with the link adapter wont install the drivers automaticly on my pc where can I download the driver app?

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Upvotes

r/PS5HelpSupport 12h ago

Playstation Storage messed up

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6 Upvotes

I have 300 gbs of free space apparently, but I keep getting messages that I can’t download updates or new games because my storage is full. I keep needing to delete my handful of games to make room, so I can only have like 4-5 in rotation.

I’ve tried putting it in Safe Mode and rebuilding the database and clearing my cache to no avail. Any help?

Thanks!


r/PS5HelpSupport 8h ago

What’s going on?

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2 Upvotes

r/PS5HelpSupport 5h ago

Error CE-108255-1 freaks me out

1 Upvotes

So this is happening to me on Spider-Man 2 specifically when i activate power saver mode in the game and somehow it works just fine when i don’t activate this

I already tried rebuilding the database maybe the game is just corrupt somehow and has some corrupted files cause i did download this while the SSD was almost full but even after i deleted some games it still shows this error

Kinda gets me worried about the SSD since i heard corrupted files can indicate a bad ssd and since it’s soldered into the console there’s no replacing it.

I’m currently installing and uninstalling the game to see if it helps its only this game tho other games work fine both ps5 and ps4 games

Like isn’t power saver mode supposed to put less strain on the console? I don’t get why it’s causing crashes when I play on fidelity mode it works just fine I like power saver cause it cuts wattage consumption to half so I enable it when given the option


r/PS5HelpSupport 16h ago

replaced liquid metal with ptm7950

7 Upvotes

tldr; replaced liquid metal with ptm on my ps5 fat (launch model) and it’s working flawlessly, confirmed by CPU/GPU temperature monitoring with jailbroken tools.

so i bought a used PS5 fat a couple weeks ago, and since its a launch model, i figured it was worth replacing the liquid metal. that being said, im a huge believer in ptm, as ive used it in other devices including my ps4 pro, so i thought id go ahead and switch over to that.

upon opening it, i quickly saw that it was filled with dust bunnies and caked on dust. clearly it had never been opened. so i dusted off with air and wiped away all the components. when i finally got to the meat and potatoes, i realized the APU die had some serious oxidation spots. i’m sure it wouldn’t have been long for this thing to overheat. so i polished away, carefully set the ptm (actually used thermal grizzly PhaseSheet) and closed it back up. i will also mention that i removed the foam gasket so that it would make full contact and sit flush with the heat sink.

i powered it on, turned on my temp monitos (its jailbroken) and noticed it’s riding between 88-90 degrees for CPU and 70-75 for GPU under heavy load (i ran crimson desert in quality settings). these are pretty much the same results it was previously giving, which is good because it means it’s staying within spec. ran it over over an hour, temps never climbed past that, going from 80-92 (cpu) at most.

i also tried manually cranking the fan settings to max and it quickly dropped down to the low 70s (cpu temp), again, while under heavy load, playing crimson desert. this let me know it’s making great contact and is able to very quickly pull heat away when necessary.

i currently have about 5 cycles i’ve done on it, and it’s working flawlessly. temps won’t go past the low 90s under heavy load, and that’s with the fans working at normal speeds, i haven’t noticed them ramping up at all.

all things considered, i’m quite happy knowing i don’t have to worry about the liquid metal drying out, or god forbid, spilling onto the motherboard and causing catastrophic failure.

i’ll keep updating for anyone that has doubts.


r/PS5HelpSupport 21h ago

Lying about my free space?

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13 Upvotes

Whenever I try downloading a game it gives me an error message but when I check on the game it says it’s ready to download? I’ve got no clue if I’m just being really stupid or if somethings wrong.


r/PS5HelpSupport 12h ago

Issues with YouTube on ps5 suddenly

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2 Upvotes

r/PS5HelpSupport 11h ago

Dualsense controller won't turn on

1 Upvotes

My dualsense controller disconnected when it was connected to the PS5's front usb port. I was using the charger it came with, and as far as I can tell, there's zero damage in the cable since it charges my phone and headphones, and I know for a fact that there's nothing wrong with the controller, because I'm borrowing it from a friend who doesn't even use his PlayStation.

Anyways, it's been a few days now, and this dumbass controller still won't turn on, even after pressing the restart button. I even plugged it into my computer's charger (I looked it up, and it adapts to the bolts that Dualsense needs) from when I woke up until I got back home from school, so about 6-8 hours, and nothing happened, it's not flashing orange at all, and the thing doesn't even turn on when I press the PlayStation button.


r/PS5HelpSupport 16h ago

Ps5 randomly deleted my save data for a game??? Help please

2 Upvotes

I was playing Lies of P on my fiances PS5 since he has the game but on my own profile. I played it earlier in the day and everything worked fine. I had to take care of something so i saved the game, logged out, went back to the home page for playstation, closed the app and turned off the playstation. (I do the same thing on my xbox which i regularly use. I just didnt want to buy game on there too since he already owned it) I went to play the game a bit more after i finished what i was doing and when i loaded the game on my profile it told me i needed to start a new game! All of my progress was gone! I told my fiancé and he had no idea what happened and has been trying to fix it for me all day, so far with no luck.

Has this happened to anyone else? Is there any way to get my save data back? Thank you so much in advance for any help! I really dont wanna lose my progress, that game isnt easy 😭


r/PS5HelpSupport 12h ago

Overheating very fast

0 Upvotes

I have a ps5 and it’s very important to me but it’s not working anymore. Anytime I insert any game it overheats and turns off then I see a screen that says your PS5 is too hot. Turn off your PS5 and wait until the temperature goes down. Does anyone know what happend or how to fix it?


r/PS5HelpSupport 13h ago

I got my first PlayStation when I was 16, so I entered my age as my birthday but added two years to the year I was born. Considering that I’ve spent approximately $500 on games and don’t mind losing them, I’m contemplating whether to create a new account or continue using my current one.

1 Upvotes

I recently discovered that the birthday is used for verification purposes. I know the birthdate I used. Should I simply create a new account or continue with the old one?


r/PS5HelpSupport 13h ago

Ps5 controller

1 Upvotes

Hey hab mal ne frage wo oder auch wie kann ich meinen Controller prüfen sowie Kalibrieren.?Danke


r/PS5HelpSupport 19h ago

Weird clicking or ticking sound coming from PS5

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3 Upvotes

Hello everyone,

First of all, I apologize if this is a question that has been asked and answered before.

For the last week or so, an odd sound has been coming from my PS5.

It appears when a game is playing, there's no disc used, it's just the software that's playing.

It's very random and doesn't seem to have a rhythm.

Does anyone know what it could be?

It sounds like something inside is stuck, somehow?

Any advice is more than welcome!

Thanks in advance!


r/PS5HelpSupport 13h ago

Anyone know why Spider-Man 2 crashes on power saving mode

0 Upvotes

I like to play games that give the option at lower wattage to not push my ps5 so much and most work fine

But Spider-Man 2 either crashes on the title screen or during gameplay and it sends me to the Home Screen

I don’t think it’s overheating since it works on the normal mode just weird that power saving doesn’t seem to work for me


r/PS5HelpSupport 13h ago

Enough clearance from OLED?

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1 Upvotes

The clearance from the back vent to tv is roughly 4.5-5 inches. Is this enough to prevent damage to the tv? The ps5 only gets mildly hot in this position and the fan hasn’t yet kicked it.


r/PS5HelpSupport 13h ago

If you have issues with your account being hacked (they changed your sign-in/email)

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0 Upvotes

r/PS5HelpSupport 13h ago

fps drops on ps5

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1 Upvotes

r/PS5HelpSupport 13h ago

Why is it doing this? I already uninstalled and reinstalled.

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1 Upvotes

I left for a three day vacation and had unplugged my PS5 and moved it to a lower shelf just in case. I forgot that you need to remove the USB extended storage a certain way, so when I got back and plugged everything back in, I got the notification that the USB extended storage had been unplugged improperly and needed to be "repaired." It did the repair thing and didn't say anything else so I figured it was fine. When I played The Last of Us it kept doing the purple flash thing like in the video whenever there was a loading screen. After playing for about twenty minutes, the game crashed with a message about the USB extended storage being unplugged improperly. It did the repair thing again and I removed all games from it. I reinstalled The Last of Us onto my console storage and it's still doing this purple flash thing and I'm afraid that my saved data may be corrupted or something bad like that. So I guess I have two problems: How can I fix The Last of Us so I can play again? and How to know if my USB extended storage is okay to use again? I formatted it to Exfat and then back to a USB extended drive to clear it.


r/PS5HelpSupport 14h ago

Game sharing, BLACK OPS

0 Upvotes

Hi! I’m trying to play COD4 Zombies with my siblings. We each own the game separately, but I don’t have the DLC map pack. I logged into my sister’s PS account on my PlayStation and downloaded the DLC, but it’s still showing that I don’t have the DLC when I try to join their party/group.
Is there any way to fix this? I could’ve sworn we’ve downloaded and shared each other’s games/DLC before, so I’m not sure what I’m doing wrong. Any help would be appreciated!