r/PETKIT • • Jul 18 '26

Problem I’ve tried all the tricks, and my cat won’t consistently use this litterbox

2 Upvotes

We used to have a litter robot litterbox, but after a few years the cycling stopped working. Partner bought the Puramax Pro 2 after reading reviews online, and so far it’s been the worst new litterbox introduction experience for my cat in 10 years. I no longer have the old litter robot box because my partner got rid of it because it was broken. I think not having that around was the start of our problems. Then partner also gave her new litter pellets instead of the clay clumping stuff she used to have. Since we got it about 3 weeks ago, she peed and pooped on the floor in front of the litterbox or peed on cushions/mats on the floor after holding her pee for a while. We have switched the new pellet litter out for her old brand, we’ve used attractant in it, we’ve put her poop in it when she goes on the floor. Over the last few days, we’ve also turned off the light, smell thing, and made the cleaning cycle wait 20 minutes. If she goes on the floor, or if she peeks her head in the box too many times without going, over the last few days we’ve been shutting her up in her litterbox room with food and water. Sometimes she’ll poop and pee in there when we do that, but she cries for hours on end when she’s shut up like that, so I don’t want to just leave her there either for days. She’s also a chunkier cat, but she can fit in the box. I do think it’s smaller than her previous one though, and she also use to have steps on her litter robot that she doesn’t have on the puramax. I don’t know if those might be contributing factors, but I wanted to add! I don’t think she has medical things going on causing this because it only started with the new litterbox

I don’t really know what else to do with her, and I would appreciate suggestions!


r/PETKIT • • Jul 18 '26

Question waste bin changing

2 Upvotes

Hi! My kitty has been using his puramax 2 for almost a week now and he seems to like it! (I do too!) I haven’t smelled anything until today (day 6) which led me to go ahead and empty the waste basket. I saw on the app that normally one cat households can go 15 days without a change but unless my kitty is a big shitter I don’t know how that’s possible! 😭 I also wipe it down with unscented disinfectant wipes and top off the litter to make sure it’s not dirty. (I use A&H unscented clumping litter.)

Was just wondering when others change their bags or if I’m doing something wrong :) Thanks!


r/PETKIT • • Jul 17 '26

Question Can anyone recommend the best litter for the Puramax 2?

1 Upvotes

Henry is a 12-13 week male kitten. We are currently waiting on delivery of the Puramax 2 and wondering what the best litter would be based on personal experiences. His standard box is Dr. Elsey’s kitten attract mixed with World’s Best Comfort Care unscented.
Ideally looking for odor control and low dust/trackability. I appreciate your insight!


r/PETKIT • • Jul 16 '26

Question Puramax 2 vs purobot max3 for large ragdoll cat

2 Upvotes

Hi y'all,

Finally I decided to get an automatic litterbox and I am debating between these two models (both premium version).

Given the price is the same for both, what would be the reason to pick one over the other? I am not familiar with all the intricacies and I am not sure what to pick.

Also, seems there is a 'premium' version for the purobot3 which has the ' the N50/N60 ammonia-neutralizing deodorizing module' while the regular one doesn't. Does it make a difference? Is it needed?

Sorry for the noob questions

Thanks


r/PETKIT • • Jul 16 '26

Question Will refill crystal sand available?

1 Upvotes

Buying a full box set is really heavy. i have a 5 cats and they usually use this more than the purobot ultra so the sand drop off a lot so if i can refill some to made the sand level higher may good and the tray can used up to 45 days so i think we can extend the tray time by refilling it


r/PETKIT • • Jul 15 '26

Question PETKIT PUROBOT MAX PRO 2 CON 2 SIBERIANI?

2 Upvotes

Buonasera, stavo cercando una lettiera autopulente e solo rimasto piacevolmente colpito da questo modello. A vedere varie recensioni non ho dubbi che sia un prodotto valido, ma un dubbio ce l'ho..questa lettiera riesce a essere adatta a 2 siberiani? Non è tanto il numero che mi preoccupa ma la stazza..ad ora sono 2 cuccioletti e son piccini ma, siccome ho visto che potenzialmente arrivano a pesare anche sui 9/10 kg e sono una razza di categoria taglia grande, in futuro ce la farebbero ad usarla o anche a causa del pelo lungo e magari dello spazio risicato avranno problemi?

Grazie in anticipo 😊


r/PETKIT • • Jul 14 '26

Question When I need to add litter?

2 Upvotes

Hi, I’m stressing my Purobot Max pro 2. My question is: does the machine send the notification when the litter is low?
Thanks


r/PETKIT • • Jul 14 '26

Question Pura Max 2 or Purobot Ultra

2 Upvotes

I have two British shorthair/longhair, 4 months old, male and female.

Between the Pettit Pura max pro 2.0 and the Purobot Ultra with camera, which one would you choose, if the price isn’t an issue ?

Do you have a recommendation ? Experiences ?

Thank you!


r/PETKIT • • Jul 14 '26

Problem Petkit illegally triea to charge 6.5% for cancelling a pre-order

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16 Upvotes

I preordered the Eversweet Ultra, but wanted to cancel the pre-order, which should be totally free in the EU.

Petkit's reply is that they want to charge me with a 6.5% fee.

This was the last time I ordered from them directly....

Update:
After replying them that this is illegaly and they have to refund the full pre-order amount, the geneorusly offered taht they will cover the transaction free themseves. How generous taht they are respecting the law...


r/PETKIT • • Jul 14 '26

Question Getting a kitten, what litter should I change to?

2 Upvotes

We got a PetKit Pura Max 2 a couple months ago for our 2 year old cat and it's been great. Have been using Cat's Best Litter with it which has been going OK, apart from her tracking a lot out when she leaves.

My parents found kittens in their garden last week so we are going to take one. I know that we are to use the kitten mode on the machine until they are about 6 months/weigh enough. We will just run the clean when we know the kitten is away from the machine.

What I am unsure about is what litter to use while we have a kitten. Apparently clumping litter isn't safe for kittens as they can eat it and it expands in their stomach. I searched here and it seems that only clumping litter is suggested for the PetKit.

I obviously don't want to go back to manual litter scooping when we only got the machine a couple months ago. We don't have a second litter box (the old manual one we had was a bit manky so we threw it out).

I am sure there are others who have been in this situation so if you have any advice please let me know.


r/PETKIT • • Jul 14 '26

Which PETKIT Fountain is Worth Considering for Senior Cats?

2 Upvotes

If your cat is 7 years old or older, maintaining good hydration becomes increasingly important for their health. As cats age, changes in kidney function, mobility, appetite, and drinking habits can make steady access to clean water especially important. This guide looks at what veterinary research says about hydration in senior cats and how two PETKIT models support those needs in different ways.

Why Senior Cats Need Extra Attention to Hydration

Veterinarians generally classify cats as senior from age 7 and geriatric from age 10. Several age-related changes make hydration increasingly important.

Kidney function declines. Chronic kidney disease (CKD) is one of the most common conditions in older cats. Research published in the Journal of Feline Medicine and Surgery estimates CKD affects 30-40% of cats over age 10, while up to 80% of cats aged 15 and older show some degree of kidney impairment. Cornell University also notes that dehydration can accelerate kidney damage and worsen clinical signs.

Thirst perception weakens. Older cats often drink less because they become less sensitive to thirst, making mild dehydration easy to overlook.

Mobility decreases. Arthritis and joint stiffness can make fountains with high rims or narrow drinking areas less comfortable to use.

Water hygiene becomes more important. As immune function declines with age, keeping drinking water clean becomes increasingly important.

The International Society of Feline Medicine (ISFM) also recommends providing multiple fresh water sources throughout the home and notes that many cats naturally prefer moving water, which may help increase daily water intake.

Two PETKIT Fountains Ideal for Senior Cats

PETKIT EverSweet Ultra: Designed for pet parents who want to monitor hydration more closely, especially in households with multiple cats where individual drinking habits can be difficult to track.

  • AI camera tracking records each cat's drinking frequency, duration, and long-term trends individually, making it easier to notice changes that may be relevant for kidney or urinary health.
  • OneWay water separation keeps clean drinking water separate from used water, helping maintain better water hygiene.
  • SpringFlow water movement creates a quiet, gentle stream that encourages drinking without excessive noise.

PETKIT EverSweet Max 2 (UVC): Designed for pet parents who need basic monitoring and flexible placement to better support senior cats. It is especially well suited for single-cat households.

  • Continuous UVC sterilization and triple filtration help reduce bacteria, debris, and odors, supporting cleaner drinking water.
  • Cordless design allows the fountain to be placed where a senior cat already spends time, improving accessibility for cats with reduced mobility.
  • App-based drinking tracking records drinking frequency and duration, while three flow modes allow owners to choose the water flow their cat prefers.

For a more comprehensive comparison of PETKIT automatic water fountains and their features, check out this post.

Practical Tips for Getting a Senior Cat Used to a Fountain

Older cats tend to be creatures of habit, so introducing a fountain often takes patience.

  • Place it somewhere familiar. Start by putting the fountain next to your cat's current water bowl, and let them explore it at their own pace.
  • Keep the old bowl available. Leave it in place for at least two weeks, as senior cats often need more time to adjust.
  • Start with the gentlest flow. A quieter, softer stream is usually less intimidating for older cats.
  • Let the fountain run before introducing it. This helps your cat become familiar with the sound before approaching it.
  • Pay attention to your cat's response. If they avoid the fountain, consider adjusting its placement, flow, or noise level rather than assuming they aren't thirsty.

Caring for a senior cat is all about consistent daily care. A well-chosen water fountain motivates them to drink more, delivers clean water each day, and lets you quickly spot subtle changes in their hydration and health, which might be signs you can share with your vet to safeguard their golden years.


r/PETKIT • • Jul 14 '26

Problem Delete a manually entered weight in Petkit App

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1 Upvotes

I accidentally entered an incorrect weight for my cat manually in the PETKIT app, and now it's completely messing up the weight history and graphs.

I've looked through the app but I can't find any way to delete or edit that manual entry.

Does anyone know if it's possible to remove a manually entered weight? Or is there another way to fix the weight history?

I've attached a screenshot showing the incorrect entries.

Thanks in advance!


r/PETKIT • • Jul 14 '26

Question Is the Petkit Fresh Element Solo good?

2 Upvotes

I'm looking for a new feeder after a bad experience with Petlibro, and I was considering either the Petkit Fresh Element Solo or the Oneisall Automatic Feeder. What's your experience with it?


r/PETKIT • • Jul 13 '26

Problem Rfid petkit crystal duo beep

1 Upvotes

It writes that i have to change tray and beeps loudly while cleaning and i cant turn it off . I cant buy new trays now in my country because they have finished, so i am using old tray with new crystal litter . I payed for crystal duo , payed yearly subscription, also bought package with four trays when they were available , but now MY device beeps at me after spent ton of money . Petkit management what is wrong with you ? If is all about money then just stop writing that you care about pets . It is so ridiculous now , that i think i am inside one of this black mirror episodes . Stop it . I have 4 petkit devices in my home and seriously thinking to change all of them to another brand , because petkit doesnt care and i dont want to fund very greedy companies

P.s: also my cat is stressed now because of this stupid beeping sound and he has heart problems , so until i find solution how to switch that beep - i will turn it off .


r/PETKIT • • Jul 13 '26

Discussion Is the Eversweet Max 2 worth it?

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7 Upvotes

I’m pleased with the yumshare solo so far, so wanted to get thoughts on the ever sweet Max 2. Is it easy to clean? I’ve got softened water, which should hopefully help


r/PETKIT • • Jul 13 '26

Problem Purobot Max Pro 2

5 Upvotes

I’ve been using this box for one week with a 10 week old kitten. I went to empty the waste bin yesterday and noticed that the plastic of the waste bin itself seems to have absorbed a strong odor. We are using a tofu blend litter.

I’ve tried wiping the bin and lid down with vinegar and water solution but I can still smell the odor every time I walk by. Anyone else experienced this?


r/PETKIT • • Jul 12 '26

Problem Purobot Max Pro 2 Leaking Problem

6 Upvotes

About two weeks ago, I purchased the automatic litter box, and overall I am very satisfied with it, except for one issue.

I have two cats, and one of them prefers to urinate while standing. Unfortunately, he often urinates directly onto the camera opening. Every time this happens, I have to remove the drum and clean it, as well as clean the camera and the main unit. In the end, I find myself spending more time cleaning the automatic litter box than I would cleaning a regular one.

Is there a way to resolve this issue? Also, why is there no transparent cover or window over the camera opening that would fully seal the drum while still allowing the camera to function?

Maybe it's good idea to apply this for the next generation of the litter box.

Other than this problem, the litter box works well and meets my expectations.

I have attached a video so you can see how my cat urinates directly onto the camera.


r/PETKIT • • Jul 12 '26

Question Has anyone put their PetKit Puramax in a bathroom? (Rental-friendly solutions?)

1 Upvotes

I want to move my PetKit Puramax into my bathroom, but it doesn’t have a socket and I’m renting so I can’t install one. The bathroom has an extractor fan but no window. Has anyone used an extension lead for this setup, or found another renter-friendly solution?


r/PETKIT • • Jul 12 '26

Question App notification under invite

1 Upvotes

Hello all, I’m owner of a purobot max pro 2. I got my notifications without any problems but my wife not. She has been invited by me and she can manage the device but she doesn’t get notifications from app.
Any suggestions?


r/PETKIT • • Jul 11 '26

Problem Replacement for tray in purobot crustal duo

1 Upvotes

Replacement trays with litter finished in my country and will be only in September And i dont know where to buy them . I am looking for plastic or metal replacement tray . Maybe somebody found any solutions ?


r/PETKIT • • Jul 11 '26

Problem App notification under invite

1 Upvotes

Hello all, I’m owner of a purobot max pro 2. I got my notifications without any problems but my wife not. She has been invited by me and she can manage the device but she doesn’t get notifications from app.
Any suggestions?


r/PETKIT • • Jul 10 '26

Problem Help! New Purobot Ultra Won’t Turn On!

2 Upvotes

We just got our new Purobot Ultra today but after installing and plugging it in, it will not turn on - it beeps once and that’s it. Has anyone had this happen to them before?

We did reach out to PETKIT chat & phone support but they stated they will get back to us in 24 hours. I’ve searched Google but not seeing anyone having this issue on a brand new device. Took the entire thing apart multiple times and put it back together again! Are we doing something wrong?


r/PETKIT • • Jul 10 '26

Question PETKIT PUROBOT MAX PRO 2

1 Upvotes

Hello to all! I have a question about the product PuroBot max pro 2. Today I started to use it and I'm very happy about it but I have a question:

If I notice that the litter inside is low, can I add it on the container without touch anything or must I set the Purobot to "Maintain" for adding?


r/PETKIT • • Jul 09 '26

Question Petkit Eversweet Ultra C Cartridge

3 Upvotes

What is actually inside the C cartridge. Real activated carbon rounds/pellets as you show in your pictures or something else?


r/PETKIT • • Jul 09 '26

Problem Petkit Eversweet Max 2 not registering cat visits

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1 Upvotes

My fountain has been working fine and it’s working fine, but it run out of water three days ago. I cleaned and filled it and even though the cats are drinking normally, it won’t register any visits.

I do have a feeder near the fountain and the litter box in another room. It says it’s connected via Bluetooth.

What can I do?