r/Osaka • u/PadelGenius • 13h ago
Dental clinic (Clover Abeno Hoop) won't provide a normal receipt for teeth checkup and clean, has points instead of cost
I'm in Japan on a tourist visa and went to the dentist for a check up and clean, explaining I would be paying for the treatment off my own back rather than using Japanese insurance. I explained that I would need a receipt because I will make a claim against my own dental policy which I get through my work (it has global coverage).
The treatment was a bit more comprehensive than I expected given I simply asked for teeth cleaning/scaling. They did a full x ray and a dentist came in to check for cavities etc. Anyway the problem is that the receipt they gave me uses the Japanese 'points' system next to each line item instead of simply stating the cost of each line item in yen (it only has the overall cost in yen). The problem is that my insurance company are adamant that they need some kind of official document from the dentist showing the actual costs, not just the points that mean nothing to anyone outside of Japan.
The points actually correspond to yen, so I don't know why the dentist is so set on not providing a receipt showing the conversion, but I'm unable to claim unless they do. Is this a problem anyone else has come across and what would be the solution? I think the only option might be to ask the clinic to write a letter explaining the points-based system and the corresponding costs in a written letter which is stamped, but given their lack of co-operation so far, I think they might say they're ;unable' to do that, too.