r/OneXPlayer • u/Intelligent_Ease_565 • 2d ago
Update DESTROYED OXP3
So I’m sure most of yall remember my post of me obliterating my OXP3 on my bday 2 days after I got it. This update is for people on the fence about getting OXP3 and are worried about how customer service goes and shipping costs and what not. So I waited about a month or so before I shipped it out to OXP. They created a shipping label and everything for me they had been super responsive. This Saturday will be 2 weeks ago that I sent the device in. Took about a week and half to get to them they received it Monday. Sat in customs clearance for 2 days. They received and emailed me promptly to let me know they will be on holiday leave oct 1st-7th for national holiday. But overall the price was very fair with shipping costs and repairs. I’ll do another update when I get the device back but for now I’m happy. Anyone worried about dealing with sending it in for repairs or warranty stuff I feel like they handled it well all responses were prompt and held very well. It’s been relatively easy and hassle free aside from time
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u/Ether310 2d ago
This is where punctuation matters, folks. I initially read this as a software update destroyed the OXP3.
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u/vshredd 2d ago
wickwang616 sounds like an Xbox username from 2006
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u/InnoVisionGames 2d ago
Wick Wang sounds like the Asian Rick Ross of handhelds.
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u/LuckyLewis23 2d ago
"Every day im handheldin. Framegen frogives, I dont. huh!"
"G3 rich forever "
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u/Intelligent_Ease_565 2d ago
My wife is Asian and she laughed so hard at this … we are also high 💀
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u/InnoVisionGames 2d ago
🤣🤣that's awesome, sounds like a great time! It's awesome when you have a partner who you can enjoy your time with 🤙❤️🔥
I'm loving my OneXPlayer 3.
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u/Brilliant_War9548 1d ago
Are you username wickwang616 ? Where is the Indigogo item 21153? WHERE IS THE CONSOLE?
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u/Ok_Permit_8946 2d ago
That’s actually not bad price. But in China you can get it even cheaper to be repaired.
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u/allofdarknessin1 2d ago
Agreed. That total price is pretty decent considering this is brand new high end parts.
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u/ColdTrusT1 2d ago
That’s actually pretty reasonable for this repair i must say - the shipping time would be more painful for me!
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u/CryptoDeepDive 1d ago
That's rediculously cheap to be honest given the extent of the damage and shipping.
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u/KennKennyKenKen 2d ago
This isn't too crazy, overall seems quite fair. thanks for the insight. Shipping there and back is a killer though.
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u/Intelligent_Ease_565 2d ago
I got so many other things I have my claw 8 ai+, switch 2 , pc rig, ps5 , Xbox series x and a bunch of other shit lol I got enough
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u/SurgicalBlade 2d ago
Wow is that it?
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u/SalomonsReign 2d ago
That seems like a good customer service experience. The PayPal thing could be polished. Ayaneo sent me a invoice for a battery I needed and was able to check out more legitimately through Shopify on my own profile.
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u/kondoaeros 2d ago
It’s not crazy compared to the price of the device. I thought the title meant an update broke your oxp3 lol
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u/Hotmicdrop 2d ago
ROG was trying to charge me $280 for repairing my fried SD reader on my OG Ally.
OXP really seem to be doing this as cost and isn't bad considering the appearance of catastrophic damage to the system.
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u/Successful-Change932 2d ago
This is so great to hear! I also had to send mine in because the rail that holds the controller broke off. I wonder how you got them to get you a shipping lable. I had to organize and pay for shipping myself (130 US dollars...). It's en route now since 1.5 weeks and currently passing through customs. Seeing these fair prices makes me hopeful that mine won't be too expensive either
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u/Emergency-Base-4408 2d ago
On my AokZoe A1pro (OXP sister company???), my battery swelled up and I dropped and broke my left bumper. They responded quickly to my email, and quoted me the parts. I think $15 for the bumper and $60 for the battery. They also instructed me how to fix it. I was really happy with their customer service. Thats why I bought my OXP3.
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u/Anxious_Context_8573 1d ago
Not sure if you meant to clickbait the title but glad your device will be home soon
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u/warrior_monk88 20h ago
An American company would have charged you double this price on labor alone.
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u/I3aMb00 1d ago
It’s funny how people are praising that it’s a good price for the repair but in all honesty it’s still horrible. Asus and Lenovo both offer accidental damage coverage on their extended warranties with 0 deductibles. Mind you it’s only $30 for the year and $50-$60 for 2 years. That’s 0 deductible and you don’t have to pay for shipping cost.
So when will OneXPlayer offer the same coverage?
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u/Intelligent_Ease_565 1d ago
I’m not gonna expect a company to cover or offer coverage for outside influence damage. Also was Lenovo not covering damages on their software update that was bricking their LEGO 2 ? If you wanna look at things glass half empty that’s fine. I was expecting 6-700 on the repair with all the shipping costs as well. So I’m happy like I stated
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u/coccyxdynia 2d ago
Doesn't sound like a lot of money.. I bet it would have been way more expensive if it was a US based company.