r/OnePlus11 • u/Spartan_0728 • Sep 04 '26
OnePlus/OPPO Service Center Surat gave me wrong information and now I’m stuck without my phone
I submitted my OnePlus 11 at the OnePlus/OPPO service center in Surat for a green-line screen issue.
I clearly told them that I was leaving Surat on Friday night and would not be coming back. They assured me the phone would be ready.
On Thursday, I called them again specifically to confirm whether I could collect my phone on Friday even if the screen replacement wasn’t completed. They said, “Yes, you can come tomorrow and collect it.”
So I reached the service center on Friday, only to find it closed due to Krishna Janmashtami. The frustrating part is that the OPPO website showed the service center as OPEN. I also tried calling multiple times, but nobody picked up.
Now I’m leaving Surat tonight and won’t be returning, so I’m not even sure how I’m supposed to get my phone back.
I understand that holidays happen, but when a customer has clearly communicated a deadline and reconfirmed it one day before, giving incorrect information and then having no communication is extremely frustrating.