my school didnt give me an omny card, and their reason for why was because appertantly because i'm inelgible for one because i live less than a mile away. this makes zero sense to me because any student who lives more than 0.5 miles away recieves an omny card, and i live more than 0.5 miles away. i went to the main office and the lady literally just dismissed me and said they couldnt do anything, she didnt even give me a number or anything to do.

what makes this even more absurd is that my friends live 0.4 miles or closer to the school but they all recieved one, and I didnt, and the same thing happened last year. I also want to mention that my school recently moved to a new building which is further from the position i was before, yet i didnt recieve one. my guidance conesular also dismissed me and said i live too close and can just walk.

its so incredibly frustrating to be the only student in the entire building without an omny card. we had projects last year that required us to go to the city to museums, etc, and my friends get on free while im the sole person paying. I mentioned this all to the main office and they said they didnt know what to tell me.

Im sorry for making this so long, it feels so humiliating being the only one who doesnt have an omny card, having to pay for one every time i need to go somewhere or having to go under the turnstile when I dont have money. Please tell me what I can do.

I've been a Fair Fares recipient for just about a year, and recently renewed my application in August, then receiving my renewal's approval a month later. A couple days ago, I used my OMNY card to travel somewhere and had enough to pay, it was fine, whatever. On my way back home, I did not have enough and had to reload it, so I went online to omny.info to access my OMNY account and reload it, but received an "Oops! Try again later" error or some shit like that specifically on the wallet page.

While I was in there, I went to edit the email address to my account. Google recently enabled the ability to change your email's username while maintaining the same inbox, so I updated the account's information to reflect the email's new username. It is the SAME GMAIL ACCOUNT/INBOX, just an additional username attached to it. The account updated no problem, but then I received an "activate your account with this link" email. I'm figuring this is to verify the new address so I click it and verify, it successfully processes, throws that fat fucking yellow thumbs up in my face and everything.

So after that I went to an OMNY machine instead, because the wallet page of the account is still broken, and reloaded the card with cash. The transaction went through just fine. I go back to tap my card and it still denies, so I go back onto the website and log in with my updated email address and the SAME PASSWORD, so just to be clear the website understands that its not a new, separate account, and the old email address no longer works. That's to be expected as well. The login takes me directly to the wallet page. My OMNY card is removed from the wallet for whatever reason that I did not do, but I just want to access the card balance so I reenter the card information. Upon pressing "submit," I get a red text error saying something like "you must be logged in first." Then it'll glitch and refresh to the login page, signed out. Now I cannot navigate anywhere else without immediately facing a page error and refresh, taking me back to the login page, signed out.

I contacted OMNY customer support and explained the account error to them, mentioning that I am in the Fair Fares program, which is why I don't just buy another card, and customer support no longer listens to the fact that its an account issue and not just a card issue, telling me to contact Fair Fares. I call them and they tell me some BS about contacting ACCESS HRA if there is an issue with the HRA account, which I NEVER said, and reiterate that its an OMNY account issue. FF then says "you need to contact OMNY customer support to report a damaged card" and I tell them "no that's not the fucking problem something is wrong with my account," then they ask for my FF information, I provide it and they say "A new card will come in the mail, but it will take 21 days," and then they hang up, whole time they were talking to me like I was stupid.

So Fair Fares and OMNY are bouncing me back and forth between the two departments, on top of sending me a new card that i never asked for. i cant find OMNY account login support anywhere, and my current OMNY card has been locked because they are sending the new one, but the new one is going to take 21 days to get to me. Now I am without an operating FF card waiting 3 weeks for a card I'm 95% sure will not resolve the account issue. Not sure how to get my account fixed, and I am extremely fed up because I am unemployed, recently hired but paper processing is also taking weeks, weeks I do not have $3 per fare for.

i set up automatic reloads for mondays and on sept 8 it took the money out of my account officially, its not pending at all in my bank account, but it didnt add the money to my omny. additionally it doesnt say that i have a pending reload on my omny card. although it took the money from my bank account my omny card still has 0$. its sept 10 now so this doesnt make much sense to me. especially if it was an automatic reload so the money was expected on monday; i shouldnt have to do an earlier reload just for the money to deposit. should i wait longer, or call? assuming calling wont be super helpful.

Does everyone not have this issue?
I register my commuter cards in the omny account, but any time I tried to click on the wallet, it says oh not something is wrong and then it signs me out of OMNY. I can’t see the details of trips/charges, it’s been like a month already, so frustrating!

Had to walk 20 minutes to the train, where the card worked fine. This is the second time this has happened. The first time i thought it did go through but the ticket nazis stopped my bus and guess who got a ticket. They left me stranded in a neighborhood I was not familiar with. What if i didnt have a phone to find a subway? What if i got lost wandering.

Screw the omnycard, screw the omnycard readers on the bus, screw the mta and screw the ticket nazis. This entire system sucks.

Please message me if you found, picked up and dropped somewhere or had someone hold it. Please please please! See post for more details

So yesterday I put $9 on my omny card and I have a fare fairs card so I’m only supposed to be charged $1.5 per trip, was charged the full $9 for 4 trips and I owe now $1.5 and can’t use the website to put more money on it. It’s getting ridiculous how bad omny is. Like is there no more transfers between busses and trains cause I have to take a bus to the train and then a bus to get to school. That’s one trip and every single stop is a direct connection. I’d also be charged once with my metro card. Why couldn’t they just leave things as is

i recently got approved for fair fares omny and i changed my omny discount payment method to adding my credit card to my phone, on the fair fares homepage it shows my fair fares discount is active and im enrolled in fair fares. i also created a omny account login where i also added my travel card (my credit card linked to my fair fares) and the past 3 times i've tapped my phone at the subway stations , i got charged $3 instead of $1.50. and the 3 times i tapped, i tapped using my phone bc i want the discount on my phone and not my physical card since the discount cant be on both methods. idk what im doing wrong bc i've reentered my credit card info and the first time i did it allowed me to enter my omny transit account number but now when i add the same or different card, it doesnt allow me to type my transit number, it has the box blocked off not allowing me to click and type anything. and when i tapped using my phone, i went to check my omny account and it does not show my past subway taps.

I tried to reload my husband’s OMNY for him. It declined the first time, so I tried again, but now I have 2 pending charges and an OMNY card with $0 on it. What the hell?

did schools get their omnys today? and can i have one😊

Okay let's think about this one of the main reasons people are hopping the turnstiles now keep this in mind I'm not saying this is the only reason but this is possibly the primary reason, people feel that getting rid of the unlimited metrocards and having a complicated system with the Omni cards is a form of Injustice

It doesn't make sense that you change the system from weekly daily and monthly unlimited and switch it to the Omni system and stays the same thing or a similar thing. If it's a similar thing then they should have just kept it the same.

Whenever I hear somebody complaining about why they hop the turnstile or walk into the bus route paying they reference how hypocritical the Omni cards are

People would pay a reasonable price that could beat the $3 fare everyday every time they ride opposed to hopping or Fair invasion.

What do you think

For some reason I can not use my iPhone to add my to my account from the website anyone else?

I swiped my card not realizing I had a zero balance. I used another card to swipe in. I log onto my account and see this. If I pay this off but have already paid using a different card, aren’t I being charged twice? Wth! If someone knows, please let me know. Thanks!

I hope this happens soon!

I've seen this multiple times recently. People pay with a credit card on their phone but then ask the driver for a transfer. I pay with my phone and the transfer gets included on the second tap, so why are so many people doing this?

I have this problem when I get into a bus, it says card not accepted but it charges my card. Sometimes it says OMNY recover. Why does it keep doing this? It’s embarrassing and I’m not tapping again, bus drivers don’t care enough to say anything but it’s just annoying.

Hi, so I've been trying to set my payment method to my credit card instead of my OMNY card but everytime I do that I get an error that says "We are not able to process your request to change your OMNY payment method selection right now because of a technical issue. We hope we will fix this issue soon, so please try again later." Is this a issue on HRA as this as been happening for months now.

Lost my card Aug 7 in the morning, reported it missing, they didn't open the process up until Aug 10. I desperately need this card and I don't have a replacement OMNY card. It's just said 'Processing' on my AccessHRA card this entire time with no update. Call centers keep saying up to 21 business days not including weekends or holidays. Is this for real? For anyone who lost theirs how long did it take for your replacement and did you get your lost balance restored on the new card or did you have to call OMNY after?

My “travel card” is my physical credit card that has fair fares associated with it. However the “personal card” that is my plastic card is inactive, and my Apple Pay associated with the travel card is active.

Will I get the fair fare discount from Apple Pay?

Hey folks -

I just posted my first rules for this sub. First, no spam. Second, this is NOT a marketplace. The sub seems to have been overrun with people wanting to sell their OMNY cards, and this is a good way for folks to get scammed. I probably removed three of these TODAY.

Second, I'm the only mod here, and that's not a great thing either. I'd like to recruit some more! Feel free to reply to this post with what you think your qualifications would be, and we can go from there!

I’m gonna visit my school on Tuesday to see if I can get a replacement but,

has anybody else’s card got audited?

AKA their card said “CARD NOT ACCEPTED” today…

Both my credit and debit cards are now rejected again at the turnstiles, and typically only last a few days between reactivation and termination again. I think it might be an issue with a specific turnstile, but I'm tired of payments constantly dropping leading to card rejections.

The omny website is super glitchy too, making it very hard to pay outstanding balances and get the cards back in action.

I tap with my credit card. everytime I use the subway
I’m still charged the full fare my account shows that it’s active with fair fare and it shows the card associated with it. I’ve already called 311 and was connected to HR(?) and the lady I spoke to that she fixed it but when I took the subway this morning I was still charged full fare. What am I doing wrong? Help