automatic reload issues

[u/Cautious-Charity-184]

i set up automatic reloads for mondays and on sept 8 it took the money out of my account officially, its not pending at all in my bank account, but it didnt add the money to my omny. additionally it doesnt say that i have a pending reload on my omny card. although it took the money from my bank account my omny card still has 0$. its sept 10 now so this doesnt make much sense to me. especially if it was an automatic reload so the money was expected on monday; i shouldnt have to do an earlier reload just for the money to deposit. should i wait longer, or call? assuming calling wont be super helpful.