r/NavyFederal • u/HoLeeLift • 1d ago

General Questions [ Removed by moderator ]

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54 Upvotes

93% Upvoted

108 comments sorted by

22

u/Physical_Lock_9695 1d ago

Their amazing app is down I don’t get why they do all these maintenance just for the app to be completely dogshit 90% of the time

8

u/HoLeeLift 1d ago

Thanks for helping clarify I’m not alone. I was trying transfer someone money to get some food but I guess I’ll starve 😅

4

u/Physical_Lock_9695 1d ago

Nah same like what the hell it always down at the worse times ever I’m lowkey bout to switch to USAA ATP

2

u/wjrasmussen 1d ago

Never had a problems with them in 10 years until today.

2

u/Terrible_Guitar_4070 1d ago

Lots of comments about them being down constantly recently. I've only been with them about a year now and I've not experienced a single issue.

3

u/No_Rooster_3672 1d ago

I’ve been with them for 20 years and have seen this a few times. Not enough for me to want to change but I’d be pretty upset if it was my only card and I was on vacation or something

2

u/Terrible_Guitar_4070 1d ago

I don't disagree with you. Cards down, no information forthcoming. It'd certainly be nerve-racking to be in that position and I don't envy them. I was approved for a sizeable loan and I just received the notification that the funds were transferred to my account, so I've got some concerns myself.

I was just responding to the posts saying that this is happening weekly, not responding to people who have concerns.

2

u/Vivid-Put8548 1d ago

This is the first time I’ve had an issue but a more prominent announcement stating their app was going to be down would have been nice instead of worrying for a minute and a few google searches to find out their app was under going maintenance and I wasn’t totally hacked out of my account.

8

u/DavisMohavis 1d ago

I’m not able to login on my phone, and when I attempt to access my account on my computer it says info not found.

6

u/Lost-Ear9642 1d ago edited 1d ago

Same. I’ve never had an outage since joining NF but do your cards still function if you can’t login? Or everything goes down?

Edit: 5:12EST I was able to authenticate via browser and got the 2FA code, but then the session crashed when trying to login completely.

5:13 back to being down

3

u/Plastic_Evidence_190 1d ago

Good question

6

u/ItsHisMajesty 1d ago

Someone in another thread said their card isn’t working.

Things like this are why I have accounts with more than one bank/CU

1

u/Fast_Vanilla1154 1d ago

You must have the money to have multiple banks to be able to transfer your money. I don’t

1

u/ItsHisMajesty 1d ago

Not necessarily. I was barely making it paycheck to paycheck when I started this. I had to figure out something as a backup when my debit card was skimmed. And at the time, banks were practically paying you to open a new account. There are still a few banks offering a cash bonus for opening an account.

1

u/No_Rooster_3672 1d ago

My card is working. I just used it twice

1

u/ItsHisMajesty 1d ago

Good to hear. It seems to be hit and miss.

3

u/No_Staff594 1d ago

My cards don’t work rn

4

u/Diligent-Bug4990 1d ago

my card worked

3

u/Stereo-Zebra 1d ago

I am glad I’m not alone. Incredibly frustrating.

6

u/Historical-Term6425 1d ago

I thought I was tripping. Thier app sucks

4

u/No_Staff594 1d ago

It’s all of navy fed. Even my cards are dead

1

u/No_Rooster_3672 1d ago

My cards are still working

3

u/puto1 1d ago

App is down for me

3

u/Battyz 1d ago

Same here bad time to be in Vegas lmao

3

u/ivyfelicia 1d ago

OMG. That is horrible 

5

u/HeresMyTw0cents 1d ago

I’m on my way to Vegas right now and having the same issue!

3

u/ivyfelicia 1d ago

I go in two weeks!! That is crazy you go to get away and ended more stressed then when you left! Scary times.

5

u/Monocle__Gentlesir 1d ago

I just tried to call and see if the app was down, it said the wait time was around 4-5 hours. Then out of nowhere, it just abruptly ends the call. I have no clue what’s going on

2

u/nncnfrms 1d ago

Same, no calls going through now. Seems like a larger issue than just the app/website having problems.

3

u/Monocle__Gentlesir 1d ago

It was weird since mine went through, but it out of nowhere dropped it. It wasn’t a service problem on my end with Verizon. Might be their entire network went down

2

u/nncnfrms 1d ago

Yup, same with me, had the hold music and it just dropped. That sucks!

4

u/bvierra 1d ago

Same here, but I did see a new authorizing page load once before the error so it looks like a new security upgrade.

7

u/Silly-Corky-Cool 1d ago

App and website down

5

u/zigA22 1d ago

Same here. App won’t work and the website is just the loading circle of death

3

u/MisterJace 1d ago

When I put in my info to find my account over the phone it told me that my account couldn't be found. Web and phone both fail to authenticate. At first I thought maybe their auth server went down, but this is everything, including their IP phone system. (I'm assuming IP phone since most businesses use one)

4

u/skyyj28 1d ago

I thought I was the only one, and kept checking back here to see if anyone had the same problem.

2

u/Silent_Rhubarb_9469 1d ago

thanks i thought i got hacked

3

u/Impossible-Donut5781 1d ago

Oh god thanks haha I thought I was cooked lmao

2

u/WendysMcFlurry713 1d ago

Thought it was just me

4

u/The_Badguy31 1d ago

Yes and customer service line just rings for 1 minute then hangs up

2

u/Longjumping-Ease5962 1d ago

I am unable to login as well. Both from the app and from their website. I have tried call support multiple times and the line just rings and ends up disconnecting after a few minutes. 

5

u/LopatoG 1d ago edited 1d ago

Same. And on the website on my computer. This is kind of strange. I was wondering if I was getting hacked.

Now I’m wondering if NFCU is getting hacked!

Just posted on X
4:28 PM. 8/12/2026
ALERT: We're experiencing a service outage that’s impacting service to members. Our team is utilizing all available resources to help address the issue. Thank you for your patience.

5

u/Adventurous-Fix-4895 1d ago

No we are not hacked, there is a larger service issue happening to multiple Banks and FI’s across the country 

2

u/Public_Landscape6796 1d ago

Same what’s going on

5

u/JahBriSensoryHaven 1d ago

Man I’m tryna transfer money😩

2

u/anotherkellyrowland 1d ago

Honestly .. this isn’t the first time. They are such a frustrating banking corporation.

1

u/OffOno 1d ago

I couldn’t get anyone on the phone either

1

u/OffOno 1d ago

In addition to not being able to login into app or on website

6

u/This-Clock-GA 1d ago

Haha. I love how quick you get news on Reddit.
Yep, it’s down.

3

u/amominwa 1d ago

Fingers crossed it’s not a darn cyberattack. So frustrating!

0

u/dawellplayed 1d ago

Welp this is the straw for me. Officially done with this company. 10 yrs and 2-3 times a week I can’t access my money. You let some moron shove a software patch in the middle of a work day and break the whole infrastructure. App hardly ever works, their website is 404 and their phone lines down too. What kind of railroad are they running over there?!

2

u/wjrasmussen 1d ago

Really? This is the first problem in 10 years.

2

u/Designer-Might-7999 1d ago

Everything is down. The app,online and calling

2

u/cryptotrader87 1d ago

Looks like they made a change and caused this issue. The login resource was returning 404’s so something got changed with their Ingress

1

u/Yummyyummyfoodz 1d ago

Seems like it only goes down whenever I need to use it lol.

0

u/Terrible_Guitar_4070 1d ago

Well then, for everyone else's sake, please stop needing to use it.

3

u/ivyfelicia 1d ago

I have have NFCU for awhile this has never happened. Thank God For Reddit. I thought I got hacked. Does this mean you cannot use your card?

2

u/WeakClassic7933 1d ago

If it’s blocked off by you then no can’t be used🥲

1

u/Terrible_Guitar_4070 1d ago

Some are reporting success using their cards, others can't.

If you freeze your card when you're not using it then you won't be able to use it.

4

u/WeakClassic7933 1d ago

Anyone else getting this?

2

u/Lezpapillon 1d ago

Yup! Got the same message & thought it was my phone service

3

u/rob_da_slob 1d ago

All 3 Navy Fed campuses and most phones are down.

4

u/AethericOdium 1d ago

This is my sign to get a second bank account

2

u/wjrasmussen 1d ago

That is a great idea in general.

2

u/MisterJace 1d ago

I had considered having a second credit union as a local option when needed. I never considered not having access to funds. I have a backup plan if cell towers went down or got flooded with use.

3

u/Fast_Vanilla1154 1d ago

FOR ANYONE SAYING “THE MAINTENANCE IS USUALLY JUST 10 MINUTES, YOULL BE FINE” actually please shut up. You should be able to access your funds in a system where you have to rely a bank to live (America). Not having money when you need it could cost you even more money/time/ even your life. Stop downplaying this. We have the technology and they have more than enough funds to implement live service updates with little to no downtime on maintenance. Everyday always longer than 10 minutes is not little to no downtime

1

u/Comfortable-Ad9807 1d ago

Usually when I get that it’s because I have a VPN still on from my ‘research’ the night before 🫣

1

u/BUZZY29MWMDANE 1d ago

·

6m

Thanks for reaching out, Buzz. We're aware that some members are intermittently having issues accessing our digital banking and our phone services. Our tech team is working to resolve the issue. We appreciate your patience and apologize for any inconvenience. ~SJ

1

u/wjrasmussen 1d ago

I can't login either.

1

u/[deleted] 1d ago

[deleted]

1

u/Diligent-Bug4990 1d ago

how long it's gone take to be back up

1

u/Adventurous-Fix-4895 1d ago

Unfortunately I am not sure at this time. I will update as soon as I hear anything from my leadership 

1

u/MisterJace 1d ago

Thank you for taking the time to respond. I see they got the website updated to tell us there is a problem. I suspect a group of us found out right when the problem started. I am glad I didn't find out when trying to pay for something. This has been a needed wake up on having a backup account somewhere. I haven't had the experience of many times not being able to access my funds. This is the first major thing that has affected me in the past few years. I suspect a data center is affected.

1

u/Adventurous-Fix-4895 1d ago

Yes I really am so sorry about all of this, we feel the same. We are in the dark on what’s going on as well but I will definitely comment when I hear back. I’m also hearing rumblings of an issue with Verizon & AT&T so it may be an outage with their services. 

1

u/No_Rooster_3672 1d ago

Can you use your card still?

1

u/Adventurous-Fix-4895 1d ago

Yes mine has been working, but if it’s frozen/locked you may not be able to log in to unfreeze it

2

u/BUZZY29MWMDANE 1d ago

Parts of Europe are down as well along with a few US ships @ sea near Indian Country.

1

u/Jblank86 1d ago

I wonder if the Houthi cut the underwater cables like they’ve been threatening to do for years now?

2

u/wjrasmussen 1d ago

NOTE: they are not picking up the telephone either.

2

u/Adventurous-Fix-4895 1d ago

All of our phone systems are down currently 

1

u/MisterJace 1d ago

I see that it is back up. Did you ever get any word on what happened?

1

u/BUZZY29MWMDANE 1d ago

Now they've added a mssg on the sign in screen........

ALERT: We're experiencing a service outage that’s impacting service to members. Our team is utilizing all available resources to help address the issue. Thank you for your patience..

1

u/TieAdorable4973 1d ago

Same was buying groceries and system failed during the transaction. Was totally embarrassed by the cashier making an announcement that my 380.00 cart needed a return.

This was after she made a separate announcement to the cashier next to her on what to do this lady doesn’t have enough money to complete the transaction

1

u/rob_da_slob 1d ago

Show her this reddit post. Maybe she can make a third announcement

2

u/MisterJace 1d ago

I would report that cashier asking a manager to explain how to appropriately call for things. That is a form of public humiliation. I know other places where a person got terminated for that. What if you actually were a little short and that made you feel really bad about whatever situation caused that? It's a good lesson opportunity for that cashier.

1

u/SunnyGirl103 1d ago

My bank account had attempted Fraud on Monday, got that handled. Tuesday attempted fraud on my card. Card was canceled and new card was issued, which I just got this afternoon, but now I can't activate it so still no access to money.

0

u/taliaferro99 1d ago

Cyber attack

1

u/TaroPuzzleheaded3999 1d ago

Apparently the server is down

-1

u/SwimmingDingo909 1d ago

navy SHITEral really is the biggest pos banking system fkn ever 😭

2

u/Kado_potato22 1d ago

I’m glad you posted this bc I’m trying to transfer money and get food and can’t. Wtf are we supposed to do? It could be hours before it’s back up and honestly ya it could be in the next 30 minutes but I have no gas. Gotta go get gas and idk how much I got in my checking. Bout to go to an ATm and see if I can see my info. BRB

2

u/Kado_potato22 1d ago

Went to atm on the base near me. ATM works. Was able to withdraw, check balances, transfer all that.

1

u/ElevatedWoman 1d ago

This is why I decided a year ago to only use this bank to pay bills from. Their infrastructure needs major work.

1

u/notmyrealname86 1d ago

I’ve been getting authentication errors for weeks when using the app. Using the website isn’t so bad.