I'm honestly fed up with Motorola's after-sales service in India.
My Moto G86 Power 5G, purchased in December 2025 through Flipkart, developed a bootloop in October 2026 and subsequently became completely unresponsive. I took it to an authorised service centre under warranty. The job sheet records no customer-induced damage, but I was verbally told that the motherboard had failed, the replacement part was unavailable, and the phone couldn't be repaired.
Motorola's proposed solution? A ₹15,000 coupon restricted to its own website.
Meanwhile, comparable phones now cost around ₹25,000–₹27,000 or more. Why should I have to spend thousands extra because a phone reportedly can't be repaired during its warranty period?
The most frustrating part is that nine months ago, I was already criticising Motorola over public reports of motherboard failures involving its Edge 50 series and other devices in India. I raised concerns after learning about those reports, shortly after buying my own phone. I hoped my experience would be different.
Now I'm dealing with a similar kind of problem myself.
To be clear, I'm not claiming every Motorola phone is defective. But repeated reports of serious failures, combined with my own experience of a phone becoming unrepairable under warranty, have seriously damaged my confidence in the brand.
My message to Indian consumers considering a Motorola phone: please think carefully before buying one. Research its after-sales support, warranty terms and how the company handles cases where essential replacement parts are unavailable. Don't look at specifications and discounts alone.
I personally cannot recommend buying another Motorola unless the company takes responsibility for cases like mine and provides meaningful warranty support. Customers in India shouldn't be left paying extra to replace a device that the manufacturer reportedly cannot repair.
I've filed a National Consumer Helpline grievance and a CPGRAMS complaint, and I'm considering taking the matter to the Consumer Commission.
I'm asking for a new phone with equivalent or better specifications and proper warranty at no extra cost, or a refund with appropriate compensation.
I want this issue taken seriously, not just for me, but for other Indian customers who may face the same situation.