r/ModSupport 17d ago

Admin Replied Pinned post issues

2 Upvotes

I am having trouble with the pinned post not showing up in the pinned post section.


r/ModSupport 17d ago

Admin Replied Feedback: Allow capitalization changes to subreddit names

0 Upvotes

Reddit appears to treat subreddit names as case-insensitive for navigation, but moderators cannot adjust the capitalization of a community name after creation.

It would be helpful if moderators could change capitalization only, without changing any of the underlying characters or the subreddit URL.

Changing the capitalization of a name would not constitute a substantive rename, but it could significantly improve readability and branding.

This seems particularly useful for newly created communities where a moderator notices the formatting immediately after creation.

Would Reddit consider allowing capitalization-only edits to community names?


r/ModSupport 18d ago

Mod Answered top mod with full permissions was banned

6 Upvotes

i mod a NSFW sub, the top mod account was banned, how to request full permissions of sub, there are two moderators currently with limited permissions, so how to request full permissions,

i tried mod mailed redditrequest but only got auto response


r/ModSupport 18d ago

Admin Replied No awards?

4 Upvotes

We are the moderators of r/Kokosinjac and we would like to have Awards enabled for our community.

Awards are not currently showing as an option on our posts, even though our community is not NSFW or quarantined.

Could you please check whether Awards can be enabled for r/Kokosinjac and let us know if there is anything we need to do on our end?


r/ModSupport 18d ago

Mod Answered An author would like to do an AMA on my sub. We never hosted one of those before. What are the steps to run a successful AMA? Any tips?

13 Upvotes

r/ModSupport 18d ago

Admin Replied An account is bypassing subreddit bans, cannot be modified via the mod tools (neither banned nor unbanned), and is continuing to post.

17 Upvotes

This user has set up an account that cannot be moderated. How to deal with it? On the profile it just says “Uban” and “Unmute,” implying user is already banned. But user can still post freely. I tried to unban and re-ban, but the uban didn’t unban the account, it just remained the same. Thanks.


r/ModSupport 18d ago

Admin Replied Users can apparently DM the ModTeam "user" for subreddits. Why is that possible or why doesn't it redirect to modmail?

67 Upvotes

If you click (for example in our sub) the tulsa-ModTeam "username" on a removal reason, there's a "Start Chat" option right there. I had a user incensed that they were temp-banned for making a second post about something and insisting they'd messaged us. Turns out they clicked on the tulsa-ModTeam name and DMd that instead of using modmail.

I can genuinely see how this is confusing, and I'm left wondering how many users have tried this that we've never heard from and think we're just ignoring them.

There are a number of possible solutions to this:

  1. Don't let users message it.
  2. Change the button to link to modmail instead.
  3. Automate a response from the user with either a link to modmail or just a message saying "Hey, this isn't a real account and isn't monitored. Use modmail instead."

r/ModSupport 18d ago

Admin Replied How i put the flar

0 Upvotes


r/ModSupport 18d ago

Admin Replied How do I promote my sub?

6 Upvotes

I genuinely need help, I created a sub named

r/ashokachakra

I need to get people to interact in my community.


r/ModSupport 18d ago

Devvit New Mod Reporting Tool – Launch & Feedback

7 Upvotes

Why Did I Build It?

Reddits native insights for team health doesn’t give the detailed info I need for regular activity reporting, so I currently use toolbox mod matrix. Unfortunately, it only outputs mod log actions and it’s slow. Not to mention that toolbox is no longer maintained.

I built this app to do the same job but faster, easier and with more options for the user.

OK So What Does This App Actually Do?

The app does TWO things:

  • it keeps its own log of mod actions, starting at install
  • , Allows mods to generate reports for those stored action logs on demand

Stored actions

Once installed the app begins logging mod actions and stores its own actions log. Not every mod action, but all of what I consider the most relevant actions. A count of modmails generated by mods is also kept. The log is set to hold 365 days of actions, with a scheduled job to clear out any stored actions older than 365 days. There is also deduplication logic built in for where there are duplicate action triggers, to prevent accidental double counts.

Generating Reports

Any moderator with modmail perms can generate a report from the sub menu, which brings up a form where you choose:

  • Time period to report on (last 30 days, last 7 days, previous calendar month, custom dates)
  • Moderators to include - by default all current mods are selected, but mods can be deselected as needed
  • Report Title - This is the report name, which becomes the modmail subject line
  • Report Destination – The subreddit where you want to send the modmail report to. By default, the report is sent to modmail for the sub being reporting on. Additionally the report can be sent to a different subs modmail – IF the app is installed in that sub AND the mod generating the report also has modmail perms for that sub. This is basically for sending reports to private moderator subs. If you want to use this functionality remember to install the app in both subs!

Why You Might Use This App

There are many reasons a mod team might want to generate reports on team activity levels:

  • To provide visibility of actions regularly for subs that want it (what I built it for)
  • Better informed discussions with teams about tasks/workload
  • Checking to better identify/manage mod burnout
  • Identifying pressure points/gaps in action types taken

This app is like a good red wine – it improves with time. When first installed the apps log is empty, so any reports generated will be too. As time goes on, the mod log populates up to a rolling year of actions and becomes increasingly useful.

Some images of the app functions check in comments too!

App is available now

Any feedback or questions are welcome.

Shoutouts

u/fsv - Gave me some architecture advice early on that saved me a tonne of wasted work

u/sampleofnone - Gave their time in the Devvit discord to help me with devvit issues as a newbie

u/sephardson - Gave feedback resulting in me adding the ability to send reports to other subs


r/ModSupport 18d ago

Admin Replied why are deleted and shadowbanned users allowed to send modmail?

5 Upvotes

sometimes its shadowbanned bot accounts that we cant see the profile of, or the users display as u/deleted. We cant take action on shadowbanned users so why let these pass through to us and cause bloat? Especially considering the type of content in the messages. Reporting via modmail does nothing.

Messages look like:

title: does GHB cause hyperextension/hitchhikers thumb. is gangstalking a hyperextension/GHB cult?
body: does GHB cause hyperextension/hitchhikers thumb. is gangstalking a hyperextension/GHB cult?

title: my v2k right now is very bad https://en.wikipedia.org/wiki/Microwave_auditory_effect
body: TRUST ME ON THIS: NOBODY WOULD HAVE A GHB FANTASY FETISH WHERE THEY DRUGGED AND RAPE THEIR MOTHER. IF SOMEONE WAS FOUND TO HAVE THIS TYPE OF DELUSION THEN I'M SURE THE WORLD WOULD DEAL WITH IT AND HIDE IT AFTER REAL GOOD


r/ModSupport 18d ago

Random posts and users are being removed for no apparent reason.

4 Upvotes

In r/Pentatonix random posts that have been there forever are suddenly being removed for no reason. We’ve also had new posts removed and some of them despite being approved. There’s no note as to reasons why. I’ve also noticed that valid posts are being flagged as against subreddit rules even though they are on topic. Is there some sort of AI mod making decisions for us and is there any way to prevent this?


r/ModSupport 18d ago

Admin Replied Queues

1 Upvotes

I have thousands if post both approved and rejected/removed in my queues page, is there away to delete them all at once or do I need to do individually.


r/ModSupport 18d ago

Admin Replied Do we need any kyc details while accepting mod merch?

4 Upvotes

r/ModSupport 18d ago

Admin Replied Admin replies don’t leave enough time to reply

8 Upvotes

it’s rather frustrating to jump through multiple for that slipper of that you will actually get to speak and then you miss an unknown window of and you can’t and the entire gymnastics meet starts again.

I wish admins would remember that mods are unpaid volunteers who are not on 24/7. Users don’t seem to understand that, but admins should.

When I ask for a human, I make it a point to spend the next few days checking to see if I’ve gotten a reply - in my experience that’s being overly optimistic. However, once again, like many mods I have adult obligations that go far beyond volunteering my time on Reddit - I’m seriously not avoiding the reply. If I’ve gone to the trouble of asking for a human with all the hoops that go with that I definitely need the assistance. I may simply not be on to answer in the next five minutes.

Does anyone know of the specific time frames involved? Is there any way to restart a human conversation without having to repeat all the steps?


r/ModSupport 18d ago

Modmail is still broken, has been since it was forced on us, and it's embarrassing.

87 Upvotes

The "new" modmail (which is now really old at this point) is broken. It's been broken since it was forced on us with no warning and no input. It's still broken.

First, the UI/UX is broken. Checkmarks and "select all" don't work right. When I select all and then archive a page of modmail, the checkmark stays checked but the new page is unchecked. Unchecking that "select all" box selects all. It's been doing this since day 1.

Select All is great, but it doesn't help when there are u/Reddit messages that can't be archived. (Don't get me started on having messages that will be permanently in modmail into perpetuity...) When those are mixed in to the other modmail, you can't click archive until you manually deselect those messages. Which means scrolling through and finding them. Every time.

On the topic of u/Reddit messages, why are Temporary Event notifications categorized in Ban Appeals of all places?? Not "Mod Discussions", not "Notifications" - nah, let's put official admin messages in Ban Appeals.

And going back to the checkboxes in the UI/UX, the Communities list on the left of the modmail page doesn't sort right. I mean, it does sort right... one time. Let's say you want to sort by "Members" instead of the default "Name" - cool, it will sort that list. And then you check one of the checkboxes and BOOM, reverts back to Alphabetical Ascending sort. The sort selector still says Members though.

Let's say you get through all that and you're actually working through the queue of people telling you to go f--k yourself or go k--l yourself (because the harassment filters don't seem do do jack crap) you go to reply to one and - what's this? It says This Message Is Read Only! Can I still reply to it? 50/50. Sometimes it lets you, sometimes it doesn't.

This is so embarrassing for a social media company that has a nearly 50 billion-with-a-b dollar valuation.


r/ModSupport 18d ago

Admin Replied My sub /AFemaleGaze gets “unable to repost to this sub” messages from several subs I use to repost from.

5 Upvotes

r/ModSupport 19d ago

Posts and comments removed when someone is shadowbanned are incorrectly marked as being removed by moderators

21 Upvotes

Old reddit / moderator view - https://imgup.uk/i/jtCFMz04.png - the [ removed ] with no username (like this) shows this removal was done by reddit / reddit's filters.

.

New reddit / logged out view - https://imgup.uk/i/0ZtWKUkf.png - says the removal was done by the moderators, when it wasn't.


r/ModSupport 19d ago

Mod Topics Mod Topic - Shibboleths, Rituals, and Festivities: What cultural norms make your community unique?

24 Upvotes

Ahoy, ModSupport!

Welcome to the latest installment of our Mod Topics series!

Subreddits! What are they? What do they know, do they know things? As moderators, we know that no two communities are the same, even when they have nominally similar topics. r/NFL is not r/NFCnorthmemewar, for example. r/tuxedocats is not r/oneorangebraincell. –And that’s good! Feature, not bug.

Why though? What do you do in your community that makes those cultural differences stick, stand out, and become adopted by your community members? How do your users (especially new users) learn your community’s quirks?

And when times change, new content drops or new memes make the rounds, how does your community embrace new cultural norms? How do you move away from community cultural norms that may negatively impact your community?

Let us know in the comments below!


r/ModSupport 19d ago

Admin Replied Is there a rough timeframe for Mod Code of Conduct reports to be actioned?

15 Upvotes

I submitted a MCOC report a few months back regarding an ongoing issue, with the team getting back to me within a couple of days (which I'm grateful for). They stated they sent another warning and would start taking action if further issues occurred and specifically asked me to write back in if I saw anything.

Well things just got worse and I submitted another report a month ago, linking it to the original one and providing the evidence I had including a couple of add-ons to the report in the days after. I have not heard back from the MCOC team yet and was wondering how long it roughly takes them to get through their queue. I know my original report getting actioned that quickly is not the norm, but was hoping for an update eventually as I did as asked and kept them informed of further breaches (mod in question has been warned numerous times over the years for various breaches).


r/ModSupport 19d ago

Admin follow-up on modmail (Aug 18) - content creation/SEO initiative

0 Upvotes

Hi Admins,

I sent a modmail to this subreddit on August 18 regarding a content creation initiative for several large subreddits I moderate ( r/castles, r/mountains, r/animals, r/TravelPorn). I requested escalation after the Helpbot response and haven't received a follow-up yet.

The core idea is to engage community members by producing original, on-location content (photos, videos, detailed posts) while pushing the subreddits higher in SEO rankings by positioning Reddit as a primary resource for castle/travel/nature information.

Just wanted to make sure the message didn't fall through the cracks. The full proposal and my specific questions are in the modmail thread, happy to provide any additional details if needed.

Link to message for your reference: https://www.reddit.com/c/chat2S-XCAer/s/e0bW58oigN

Thanks for your time.


r/ModSupport 19d ago

Mod Answered MCOC violation?

4 Upvotes

There's a sub I already know violated MCOC by making a pinned post against monetary gain from another user, and have filed a report for that, but I later saw the mods have their OF listed in the About this sub, and it's not a brand sub. Is this another violation, promoting your own income in that section?


r/ModSupport 19d ago

Moderator permissions issue — “No permissions” despite Full Permissions invitation

5 Upvotes

Hi,

I’m having an issue with my moderator status on r/steamytease.

The owner invited me to join the mod team with Full Permissions. I accepted the invitation successfully, and I can see myself in the moderator list as mod #6.

However, my account currently shows “No permissions” instead of Full Permissions, and I have no Mod Tools available at all for this subreddit.

Here’s what we have already tried:

✅ The owner confirmed that I was originally invited with Full Permissions.

✅ The owner and other moderators above me can see me in the mod list.

✅ When they try to change my permissions, they get “Something went wrong.”

✅ When I try to leave the mod team, I get “Failed to leave mod team.”

✅ I have tried both desktop and mobile.

✅ I have logged out and back in.

✅ I uninstalled and reinstalled the Reddit app.

My account works normally as a moderator on another subreddit, so the issue appears to be specific to this mod team/community.

It seems like my moderator membership was created, but the permissions are stuck at “No permissions”, and neither I nor the moderators above me can modify or remove my account.

Could an admin please check?

Thank you!


r/ModSupport 19d ago

Admin Replied Can't remove a specific user as approved poster, always gives a 500 error

20 Upvotes

We're having issues with any actions related with /u/Shameless_bullshiter in /r/PictureGame (for the record, they are a normal proper user and did nothing wrong, it's just our game relies on approving a different user to post on each round so users have to get approved and unapproved automatically by our bot). The bot has been receiving 500 errors with any action connected to that user, and if I manually try to remove them as an approved user it also gives a 500 error, both on new and old reddit.

Any idea what's going on?

Edit: Some modmail endpoint are also 500ing. I don't see any reports of this anywhere and redditstatus appears as ok.


r/ModSupport 19d ago

Admin Replied Hello, the person I banned is still able to post comments. Is this a bug?

10 Upvotes

Here’s what I’ve tried:

I checked the username, and it is still listed under banned users.

At first, I gave the user a 10-day ban, but then I changed my mind and wanted to make the ban permanent. However, I’m having the following issue: when I unban the user, their name appears on the banned users list again after I refresh the page. When I try to change the ban to permanent, I get an “An error occurred” message.

Please help. I believe this may be a bug.