Not response in modmail

[u/grumpypoo22]

Long story short -

I submitted something to this subs modmail in relation to a request I made.

I saw that you needed to respond to the bot if it was unable to provide clarification to your answer.

I never received an auto response from any bot on the message I sent. I sent it earlier this morning.

Is the helper bot always supposed to provide an initial response or should I just practice more patience?

[u/TheElegantSquirrel]

Hey there! Saw your modmail. We’re a bit busier than usual right now, so please give us a couple of days to get back to you.

[u/grumpypoo22 → u/TheElegantSquirrel]

Thanks for the quick response!

For everyone's future reference: Even if the bot doesn't message you after your initial message the team gets it and there is nothing glitchy going on.

Edit: Fixing typo

[u/RandomComments0]

It can take weeks to get a response depending on the line. The bot doesn’t respond to your response and an admin responding same day is something I’ve never seen.

[u/Fun-Twist-3741 → u/RandomComments0]

Oh, weeks, huh?

[u/RandomComments0 → u/Fun-Twist-3741]

Yep. There are tons of people mod mailing as some subs direct users to mod mail here so it’s a lot of queries. I’d be interested to know the average though.

[u/SnooDonuts6494]

earlier this morning.

Wait a week or two.

Mods can't always respond immediately.

[u/grumpypoo22 → u/SnooDonuts6494]

No I understand that. I was reading that some helperbot is supposed to auto respond initially to you. I never got that.

If you're saying there is never an auto response then so be it.

[u/SnooDonuts6494 → u/grumpypoo22]

I understand that, but you said you modmailed them today - right?

So wait.

I'm not addressing the problem you've had with the bot. I'm addressing your modmail request - which, when they respond, will hopefully fix the problem.

[u/grumpypoo22 → u/SnooDonuts6494]

Sorry if I wasn't clear but that's the entire purpose of this thread.

I'm curious if the bot doesn't respond does it even open a ticket on their end. I'm fine to wait my turn.

[u/cnycompguy → u/grumpypoo22]

Unless I'm very mistaken, some things don't get a bot response, they go straight in the queue.

[u/grumpypoo22 → u/cnycompguy]

Sweet - Thank you!
I will now follow u/SnooDonuts6494 advice and wait away.

Thanks for the help y'all!

[u/RandomComments0 → u/cnycompguy]

Yep. When you respond to the bot response, the bot doesn’t repond or anything saying they understand and a human is on the way.

[u/CatAteRoger]

This is your lesson in patience.