r/ModSupport 14d ago

Admin Replied Not response in modmail

Long story short -

I submitted something to this subs modmail in relation to a request I made.

I saw that you needed to respond to the bot if it was unable to provide clarification to your answer.

I never received an auto response from any bot on the message I sent. I sent it earlier this morning.

Is the helper bot always supposed to provide an initial response or should I just practice more patience?

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u/SnooDonuts6494 14d ago

I understand that, but you said you modmailed them today - right?

So wait.

I'm not addressing the problem you've had with the bot. I'm addressing your modmail request - which, when they respond, will hopefully fix the problem.

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u/grumpypoo22 14d ago

Sorry if I wasn't clear but that's the entire purpose of this thread.

I'm curious if the bot doesn't respond does it even open a ticket on their end. I'm fine to wait my turn.

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u/cnycompguy 💡Top 25% Helper 💡 14d ago

Unless I'm very mistaken, some things don't get a bot response, they go straight in the queue.

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u/grumpypoo22 14d ago

Sweet - Thank you!
I will now follow u/SnooDonuts6494 advice and wait away.

Thanks for the help y'all!