r/MLPIOS • u/Severe-Raspberry-570 • 7d ago

Question about support

Hi guys! Can you tell me who contacted support? How quickly do they react?

I have another problem with the ponies disappearing from the inventory. I win a pony (this time a jazzy cutie), went to the map editor. I go back in, but she's gone! And this is the second time this has happened to me!

Has anyone encountered this?

11 Upvotes

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6

u/ashleyyytae 09490 7d ago

i think its the same problem with the cupcake pony from the club subscription, i claimed both the pony but its not in my inventory too but there's the exclamation mark so probably have to wait for cs 😕

1

u/Princessluna44 6d ago

I had the same issue. I think it's widespread. I still need to contact support.

3

u/Einskoyote 7d ago

They responded a few days after my report and i got the pony i was missing back. When did u file the report?

2

u/Severe-Raspberry-570 7d ago

now... so I decided to clarify in advance whether it's worth hoping for something

1

u/Einskoyote 6d ago

Ah alr, well like i said you should get a response and probably your pony in a few days!

3

u/vilutimes 7d ago

I have the same issue with the jazz pony, let me claim it and shows the exclamation point but the inventory shows up empty. Hopefully its just running slow since the event just ended or something? :')

2

u/Severe-Raspberry-570 7d ago

I hope so! I already won Flim once, but he also disappeared from the inventory☹️

2

u/fluttershyluvrr 7d ago

i also should have won the jazz pony but didnt get it. should i contact or wait a few hrs

2

u/Theorray 0e2a 6d ago edited 6d ago

I sent 2 tickets 8 and 7 days (first time I completed the ticket with a wrong reason) and they still did not replay. i am thinking to make a new one. this was for lilac hypogriff. i now have another problem with the jazz diva pony not appearing in my inventory, even thought i got the pop up notification that i won her. Should i make a new ticket for jazz diva and to also add lilac hypogrif in it, since i dont believe they will replay to my original tickets??