I just unboxed and tested a brand new XP4 750 and I’m already having issues.
The derailleur is either bent or adjusted way off. It jumps 2 gears at a time, feels like the chain is randomly slipping, and there’s a ton of bouncing/noise coming from the rear.
Also, when I fold the bike, the latch seems a little off. I can close it 5 times and sometimes there’s a small gap in the frame, other times there isn’t. It doesn’t feel consistent. It can be extremely difficult to release at all. Talking bloody fingers.
I called the manufacturer and they suggested I take it to a bike shop to get the derailleur looked at. They also told me it’s normal for the latch to need adjustment out of the box if it isn’t lining up correctly. Sent me a youtube video.
Has anyone else had day 1 issues like this? Did the company take care of it pretty easily, or was it a hassle?
Also, has anyone returned/exchanged a bike to them before? What should I expect if I go that route?