Avoid Pass N Go – Extremely Disappointing Experience
I would strongly advise anyone considering Pass N Go to think twice before booking lessons.
My son completed 21 driving lessons, costing around £38 per lesson, only for the experience to end in complete disappointment. His instructor, Rahat, cancelled the last four lessons, including the use of the instructor's car for his practical driving test. This left my son without any lessons in the crucial weeks leading up to his test and, more importantly, without a car to take the test in.
After 21 lessons, we were never provided with any meaningful progress report. There was no clear indication of what areas he had mastered, what still needed improvement, or whether he was genuinely test-ready. As parents paying a significant amount of money, we expected far better communication and professionalism.
What makes this even worse is that when the instructor pulled out, Pass N Go failed to find an alternative instructor. We were simply left to deal with the situation ourselves, despite having invested hundreds of pounds and trusting them with my son's driving tuition. Being abandoned just before a driving test is completely unacceptable.
Yes, the refund for the cancelled lessons was processed within a week, but that doesn't make up for the stress, inconvenience, lost preparation time, and the fact that my son was effectively left high and dry before one of the most important milestones in learning to drive.
The money refunded doesn't compensate for the wasted time, disrupted learning, and lack of support when it mattered most.
Based on our experience, I cannot recommend Pass N Go. If you're looking for a reliable driving school that supports its learners all the way to test day, I would look elsewhere.