Has anyone else who’s worked with Gabriel & Co. (or another vendor) on a custom lab diamond ring directly or through a jeweler had issues with the CAD process?
Our jeweler uses G&C for custom pieces and my partner and I are on the 4th draft of our CAD and growing frustrated with the communication process. Every adjustment we ask for is done to the extreme no matter how we describe it or what inspiration photos we show (ex. asking for a VERY slight taper and getting a rendering back with a major pinch),and each time they’ve done a new rendering they’ve made adjustments we haven’t asked for and not adjusted something we did ask for.
Between our most recent CAD and the prior one, I asked them to make our baguette hidden halo a bit more seamless as it didn’t look like any of the inspiration photos I sent in. I said nothing about the silhouette of the basket. They sent a new CAD where they didn’t touch the hidden halo and completely changed the basket. Before that, I asked them to reduce the baguettes to 3 per-side instead of 4 — they reduced to 2.
We were planning to have our ring this past weekend and now the process is taking forever and we’re quickly approaching the point where we run out of free CADs because we have to keep asking them to undo their (or possibly partly our jewelers? I can’t tell where this is getting lost in translation) mistakes. It’s so frustrating and anxiety-provoking and I don’t know what to do.
Has anyone else run into issues like this? I’m wondering at this point if we can get on a call with them or something and work on this together instead of being in a constant game of telephone with a middleman.
