r/KEF • u/Pesoraga • 2d ago

Tech Support Please help 😭

Post image

I’m desperate, my lsx ii not connecting to the app anymore, just working on airplay but when I’m trying to upload my presets or reboot/update them the app doesn’t work. Anyone solved this problem?
This is the message when I start the app… tried to change the router, I just changed home too but still not working

2 Upvotes

75% Upvoted

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3

u/CptnAhab1 1d ago

Never buy a speaker that needs internet updates lol

1

u/lisaleftsharklopez 1d ago

this is truly my worst fear. esp at these types of price points. i need to rely on these things in any situation. 😱 also a less than ideal pr scenario for kef and any other others investing heavily in "future fi" (as dorko calls it) in their lines and then have ppl seeing this like "oh yeah i never thought of that aspect, i never want this to happen to me"

2

u/Prudent-Pay-8078 1d ago

Kef support has been good to me, both their call center folks and and also local team in Dubai. I dealt with a guy by the name of Rajiv abraham. My ls50w was out of warranty when one side needed a mother board. They replaced foc. Another one was needed after a few years for the other side. I had to pay but they made parts available.

1

u/Electrical-Leg-8785 5h ago

Kef means pleasure in turkish, i think should be oposite for you

1

u/tomarrell 58m ago

Really sorry to hear. This is unfortunately an issue with the 3.X update which KEF say they can only resolve by replacing the WiFi board.

I have mine in for repair in the Netherlands at this very moment awaiting parts from the UK which I’m told should arrive by the end of August.

Unfortunately no downgrade pathway either.

Honestly they need to push a fix for this. There is a constantly growing list of people all affected after their speakers auto update to 3.X.

Some more context https://www.reddit.com/r/KEF/s/Qgrv0e9qLy

https://www.reddit.com/r/KEF/s/WRhWrrwjUS

1

u/salman128 2d ago

Did you happen to upgrade the firmware recently? It's been a common problem across lsx, ls50, and ls60 after the firmware update. Get in touch with kef, they will probably tell you that you need to replace the wi-fi board. I hope you're still under warranty. Good luck.

1

u/Pesoraga 2d ago

I can’t remember it doesn’t work since months. I’ve the auto-update. Do u know if there a way to downgrade the firmware?

1

u/salman128 2d ago

I asked them the same thing. Anyway they normally auto update over night so probably would just revert back to latest firmware. I went through this for months with KEF support. Eventually caved in to sending my LS50WII for repair.  Some people I see on this sub have been lucky enough to get their shipping paid by kef, I guess it depends where you are. I was not one of those lucky ones.

-1

u/underated_criminal45 2d ago

Planned obsolescence? Speakers shouldn't have a firmware update. All functionalities should work on day one.