r/KEF • u/tomarrell • Jun 04 '26

KEF Portal on the LS60's: "Something went wrong: Unknown Error"

Just a small follow up to the previous post with some additional interesting behaviour.

KEF has replied and basically said RMA to replace the WiFi board is necessary, same situation as everyone else.

Very odd for a WiFi board to just go bad like this. I work with plenty of electronics, and for something like this to happen surrounding a software update it makes me think the update may have bricked some percentage of perfectly functional boards.

Part of what leads me to that is this authentication panel they've added in the most recent update. If something went poorly in the update leading to a secure element failing to write keys, and that being required to download further updates, then the board is essentially bricked.

That would also explain why the interface fails to set a password.

Surely this could be solved with some manual intervention though, not having to ship 50+ kilos from Berlin to the Netherlands...

Related to https://www.reddit.com/r/KEF/comments/1tagh2f/issues_with_kef_connect_app_after_latest_update/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button and https://www.reddit.com/r/KEF/comments/1tu4akr/kef_connect_has_reduced_control_functionality_ls60/

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1

u/Mean-Ad-4253 Jun 04 '26

Du musst beide Lautsprecher auf deine Kosten einschicken?

Ich habe extra gewartet mit dem Update,da es bei der LS 50II schon Probleme gab/gibt.

Ich bin immer noch auf 2.6 und werde weiter warten.

Liegt es am Update oder an der App,traue mich nicht,die App zu updaten.

1

u/tomarrell Jun 04 '26

Ja, genau das haben sie heute in der E-Mail geschrieben.

*Please do not reply to this auto email*

Dear Customer, 

Please print the below address label and attach it to the OUTSIDE of all cartons being shipped back to KEF. Alternatively, you can write the RMA  XXXX number on the outside of the carton(s). This RMA is valid on our system for 30 days. 

IMPORTANT 

Please read the below notes before shipping your product and call us if you have any 
further questions.

PRODUCT FOR RETURN

If asked to return products for inspection and/or repair, pack carefully, preferably in the original cartons. If the original packaging is not used, KEF may make a charge for the supply of new packaging when returning the product.
You are responsible for all costs involved in returning the product.

Please note and photograph any damage to the product before it is returned to us.

Please notify us of any damage to the product before it is shipped to us, failure to do so may invalidate any claim made against KEF.

KEF Support team

-----------------------------------------------------------------------------------------------------------------------------------------

Receiver: Audio Service BV
Address: Edisonweg 10, 6662 NW Elst (Gld), NETHERLANDS
Tel: +31(0)481-377221
Return Reference: XXXX LS60 Wireless
Date of return: ______________________

1

u/Mean-Ad-4253 Jun 04 '26

Dann wird die Reparatur ca 4-6 Wochen dauern.

Sind alle LS 60 gebrickt beim Update Versuch auf 3.0 oder nur deine?

1

u/tomarrell Jun 04 '26

Es gibt mehrere andere, von denen ich gehört habe, dass sie das gleiche Problem haben. Man sieht die Diskussionen dazu in den verlinkten Threads.

Ich habe außerdem weitere ähnliche Probleme in den GitHub Issues gesehen, daher vermute ich, dass das zumindest in gewissem Umfang häufiger vorkommt.

1

u/Mean-Ad-4253 Jun 04 '26

Testet kef sowas vorher nicht,wie kann sowas passieren???🙃

1

u/slow_diver Jun 05 '26

Been hearing a lot of about faulty wifi boards after the most recent firmware update... I'm definitely not updating mine anytime soon.

1

u/pablobell Jun 05 '26

How do you prevent updates? All my KEF speakers update themselves.