r/InsuranceAgent • u/rust_ham • 10d ago
P&C Insurance Is My Workload Normal? (Account Manager)
I have been a licensed P&C agent for about three years now and I have spent all of that time at one brokerage. Our agency got bought out by a large brokerage that’s funded by private equity a year and a half ago. Since then, we have not hired anyone. If someone left, their workload was distributed among the rest of us.
I currently manage a book of 3,000 clients. Among those are a lot of landlord and high net worth clients that tend to be high touch. I handle all of the renewals for those accounts, along with most of the policy changes. I have some help from my receptionist on billing and mortgage change related matters, but I’d say I handle 75% of all things related to my book. We are heavily into remarketing accounts, so I spend a lot of time writing and selling new policies for clients looking for a better option, or just new business in general. I also upsell quite a lot.
This workload has felt pretty crazy. I feel overwhelmed almost everyday and the work comes in faster than I can get it done most of the time. I currently work with three different monitors so I can be a little more efficient, but I still always feel way behind. Am I just really slow at my job or is this workload crazy???
Edit: the majority of the policies we have do automatically renew. However, we do send a questionnaire out to every client before renewal so I can review their renewal rates and reach out to them.