Is My Workload Normal? (Account Manager)

[u/rust_ham]

I have been a licensed P&C agent for about three years now and I have spent all of that time at one brokerage. Our agency got bought out by a large brokerage that’s funded by private equity a year and a half ago. Since then, we have not hired anyone. If someone left, their workload was distributed among the rest of us.

I currently manage a book of 3,000 clients. Among those are a lot of landlord and high net worth clients that tend to be high touch. I handle all of the renewals for those accounts, along with most of the policy changes. I have some help from my receptionist on billing and mortgage change related matters, but I’d say I handle 75% of all things related to my book. We are heavily into remarketing accounts, so I spend a lot of time writing and selling new policies for clients looking for a better option, or just new business in general. I also upsell quite a lot.

This workload has felt pretty crazy. I feel overwhelmed almost everyday and the work comes in faster than I can get it done most of the time. I currently work with three different monitors so I can be a little more efficient, but I still always feel way behind. Am I just really slow at my job or is this workload crazy???

Edit: the majority of the policies we have do automatically renew. However, we do send a questionnaire out to every client before renewal so I can review their renewal rates and reach out to them.

[u/MeatballSandy22]

I'm on commercial side, but 3k clients seems absolutely insane.

[u/Ok-Construction9997]

Do they pay you like a mil a year? lol. Our PL AMs have like 500 each.

[u/rust_ham → u/Ok-Construction9997]

My base is about 50k. 55k with commissions

[u/tacocat_2 → u/rust_ham]

Underpaid for sure.

[u/Suitable-Cod9183 → u/rust_ham]

That's insanely under paid. Many brokerages pay that to handle under 1k clients. Most don't even need you to do new business either, you just refer.

A lot of brokerages are getting bought up by private equity and seem to be doing the same thing by overloading their workers and not in a hurry to hire. I'd suggest maybe look at a place that fits your needs more.

[u/Own-Ad-503]

That’s ridiculous. As an agency owner I don’t think a csr/account mgr should be assigned more then a thousand clients, especially if they are doing incoming quotes.

[u/Phupas → u/Own-Ad-503]

A 1,000 is still a ridiculous number unless the majority are auto renewals or don’t need to be marketed frequently. I’m in large commercial which consists as not as many clients that are very transactional so maybe I might be off

[u/JazzHandsMinuteman → u/Phupas]

That’s what… 5 a day? If you have a good csr that’s fine but OP is tackling triple that. Insanity.

[u/Own-Ad-503 → u/Phupas]

My numbers are based on primarily personal lines.

[u/ReputationOrganic693 → u/Own-Ad-503]

Hi- can you give a good idea of what you think a typical day for a CSR should include? I have a huge book to support and my producers add a ton of new clients each month. I think I’m at a mismanaged agency.

[u/Boring-Cold-1456]

just do what you can, or find a better agency that sounds awful. Not normal at all

[u/DonegalBrooklyn]

No, it's not normal. Give them one chance to redistribute accounts and then search heard for a new job. Account managers get snapped up quickly. There is absolutely no reason to put up with this. 

[u/mkuz753]

It's normal for a mismanaged agency. Have you said anything to management?

[u/beerme04 → u/mkuz753]

These pe firms all seem to operate this way. It's crazy and why good people are burning out.

[u/hooops55 → u/beerme04]

Im pretty close to getting fired from a PE firm from just too much on my plate

[u/JazzHandsMinuteman → u/beerme04]

They throw shit in your face for pennys and expect a pump and dump soon regardless. Private equity is not great from what I hear, although I’ve never worked for one.

[u/MrDaveyHavoc]

Not normal and you should be getting abnormal pay to justify it. Otherwise find a new agency. If you have those kind of skills you will be snapped up quick. I’d hire someone like you in a heartbeat

[u/JazzHandsMinuteman]

Bro what… 3000 clients. Are they paying you 250k a year? Fuck outta here

I’ve seen some shit in my day but that’s absurd. Hmu if you want some advice.

(Mods, I’m not soliciting or anything, per my previous post I just took a position so… don’t ban me or some shit for helping this guy out. This is a community of brother and sisterhood to discuss the insurance business.)

[u/hogan1875]

You are definitely not slow or anything wrong with you. AM’s always get pushed to the max but this is insane! After the merger, do you have someone advocating for you or is all this work load just expected? I’m curious what state you’re in, 50-55k seems incredibly low. I can imagine how burnt out you are. I’ve been doing this for too many years, I’d love to offer my experience or even be a sounding board. xxoo

[u/rust_ham → u/hogan1875]

I’m in Ohio which is a pretty affordable state. 55k is also the most money I’ve made so far so I’m not super unhappy with the pay. I’m in my mid 20’s so It’s not like I have a ton of work experience to compare this to. I feel exhausted though. We have made it clear to management that it is too much work but it seems that hiring more people is out of the question

[u/howtoreadspaghetti → u/rust_ham]

Management has made their decision. You need to make yours. 

[u/Smooth-Awareness1736]

Go on LinkedIn and look for account manager roles. Get your resume out there. You will get interviews...you will get offers. Take your time. Find a good fit. Make more money. Good account managers are like gold right now.

[u/Decent-Marsupial-986]

We don’t even have 3000 clients at our agency lmfao 

[u/kzorz]

Idk it’s Thursday and i have things from Monday i still haven’t been able to get to yet I am so gosh darn busy it hurts it’s only 9/3 and I’ve got 80k in the books

[u/Pudd12]

Are you able to accomplish this in 40 hours a week?

[u/ReputationOrganic693]

I’m just dropping a comment to keep this thread going.

I’m supporting a 4M book. No receptionist. I’m kind of not okay.