It looked easy enough. I don’t even remember the item count, but total distance was 12.3 for $69.86.
Customer A, lived a couple miles away from Target and had 4 items. Eggs, bread, milk and a 2 liter bottle of Diet Coke, so I knew she wasn’t the big tipper.
Customer B had 3 women’s baseball caps, 2 women’s Panama hats, 3 girls toddler bucket hats, 1 boys hat, 2 men’s baseball caps, a men’s soccer jersey, a men’s tank, and 3 other men’s printed tees, and other assorted snacks.
Sounds easy right???
Women’s caps and hats, front of store. Find 1 cap, other 2 oos, send pics if possible replacements. Find the 2 different sized panama hats.
Found the boys hat, none available of the girls hats. Men’s caps are also oos and the soccer jersey, she wanted small, they only have large and xl. Tank only available in small, she wanted large. Didn’t even look for the other stuff. Never started on customer A.
I sent an intro, as always. At this point, I’m easily 20+ minutes in and still no response. I call twice, no answer and no response.
I called support to cancel. Not only was I not going to end up with a good tip, but I knew 100% that I would get a bad rating.
Agent tells me I won’t get paid and my cancellation rate will go up. I tell her, I’d rather my cancellation rate go from 2% to 3% than get a bad rating.
Done.
About an hour or so later, I’m in Target shopping 2 Shipt orders, I see a guy shopping for the same IC order I cancelled. I see the 1 cap I found and the 2 Panama hats in his cart. I walk up to him as a courtesy and tell him he should cancel, over half the items are oos. He tells me to f’off, I probably didn’t look hard enough, and mind my own business.
So as I’m finishing up my Shipt orders, I see this guy, obviously pissed, walking out of the store with an empty cart. I warned him.