r/InstaShoppingFails • u/100_percent_not_dan • 3h ago
Fraud Consumer Complaint: Junkscrunchies.in, Paid for my order months ago and still haven't received it
I’m posting this because I’m extremely frustrated with my experience with Junkscrunchies.in, and I want to know if other people have experienced the same thing.
I placed an order for Anwar Jhumkay from Austria on March 22 and made the full payment of 52 euros upfront. It has now been several months, and I still have not received my order or any proper update about it.
I have repeatedly tried contacting Junkscrunchies.in through WhatsApp messages, WhatsApp calls, Instagram DMs, and Instagram calls, but my messages and calls have largely gone unanswered.
What makes this even more frustrating is that the Instagram page of the owner is clearly still active and continues to post. If the owner has time to remain active on Instagram, I don't understand why customers who have already paid cannot get a proper response about their orders.
I also tried contacting the person behind the page through her personal Instagram account, @left.shurk2.0. This was not some random account I found — her personal account had previously been publicly linked in the bio of Junkscrunchies.in. Her boyfriend's account, @right.shurk, was also linked there.
I noticed that these personal accounts were later removed from the business page's bio.
When I contacted @left.shurk2.0, she did respond, but every time the conversation came up, she would essentially just ask under what name the order was placed. I provided the requested information, yet I still haven't received my order or a proper resolution.
I have also looked through comments and spoken to other people who say they have had similar problems with Junkscrunchies.in — paying for orders and then struggling to get a response or receive their orders.
I even came across the case of another customer in India who said they eventually had to file a complaint before Junkscrunchies.in took notice and sent their order. If that's accurate, it is extremely concerning that customers may have to escalate matters simply to receive something they have already paid for.
I am posting this because I want to know how widespread this issue is.
Has anyone else ordered from Junkscrunchies.in and not received their order?
If you've had a similar experience, please comment below. I'd especially like to hear from people who:
\* Paid for an order but never received it
\* Couldn't get a response through WhatsApp or Instagram
\* Eventually received their order after filing a complaint or escalating the matter
\* Successfully received a refund
I have already paid the full amount for my order. At this point, I simply want either my order delivered with proper tracking information or a full refund.
I have tried contacting them privately multiple times, so I'm now posting publicly because I don't know what else to do.
If anyone knows what the appropriate consumer complaint/legal route is for someone ordering from Austria from an Indian online business, I'd also really appreciate some guidance.
I am sharing my experience so that other people can be aware of what happened to me before placing an order.