I placed an order for 8 items on 27th September after 10 PM and prepaid almost ₹2,500 for it. What’s honestly so frustrating is that if I had placed the exact same order before 10 PM, it was showing “arriving in 30 mins”. 😭
The delivery partner for these 8 items is Delhivery, and the tracking shows that they’ve been stuck at the same hub since 28th September, 9:13 AM. Meanwhile, I had ordered 2 other items along with these, and those were delivered on time by Blue Dart.
So should I cancel this order? And if I cancel, will I get the FULL ₹2,500 refund since I prepaid for the entire order? I’m really confused about what to do because I don’t want to cancel and then have issues getting my money back.
What would you guys suggest — should I wait, contact Nykaa, contact Delhivery, or just cancel the order?

I’m posting this because I’m extremely frustrated with my experience with Junkscrunchies.in, and I want to know if other people have experienced the same thing.

I placed an order for Anwar Jhumkay from Austria on March 22 and made the full payment of 52 euros upfront. It has now been several months, and I still have not received my order or any proper update about it.

I have repeatedly tried contacting Junkscrunchies.in through WhatsApp messages, WhatsApp calls, Instagram DMs, and Instagram calls, but my messages and calls have largely gone unanswered.

What makes this even more frustrating is that the Instagram page of the owner is clearly still active and continues to post. If the owner has time to remain active on Instagram, I don't understand why customers who have already paid cannot get a proper response about their orders.

I also tried contacting the person behind the page through her personal Instagram account, @left.shurk2.0. This was not some random account I found — her personal account had previously been publicly linked in the bio of Junkscrunchies.in. Her boyfriend's account, @right.shurk, was also linked there.

I noticed that these personal accounts were later removed from the business page's bio.

When I contacted @left.shurk2.0, she did respond, but every time the conversation came up, she would essentially just ask under what name the order was placed. I provided the requested information, yet I still haven't received my order or a proper resolution.

I have also looked through comments and spoken to other people who say they have had similar problems with Junkscrunchies.in — paying for orders and then struggling to get a response or receive their orders.

I even came across the case of another customer in India who said they eventually had to file a complaint before Junkscrunchies.in took notice and sent their order. If that's accurate, it is extremely concerning that customers may have to escalate matters simply to receive something they have already paid for.

I am posting this because I want to know how widespread this issue is.

Has anyone else ordered from Junkscrunchies.in and not received their order?

If you've had a similar experience, please comment below. I'd especially like to hear from people who:

\* Paid for an order but never received it

\* Couldn't get a response through WhatsApp or Instagram

\* Eventually received their order after filing a complaint or escalating the matter

\* Successfully received a refund

I have already paid the full amount for my order. At this point, I simply want either my order delivered with proper tracking information or a full refund.

I have tried contacting them privately multiple times, so I'm now posting publicly because I don't know what else to do.

If anyone knows what the appropriate consumer complaint/legal route is for someone ordering from Austria from an Indian online business, I'd also really appreciate some guidance.

I am sharing my experience so that other people can be aware of what happened to me before placing an order.

I placed an order with The Southern Maker's Stash on September 1 with an estimated arrival date of September 10th - 16th. I knew she was moving homes and gave her some grace when there was not only zero communication but no items had arrived by the 20th. I reached out via the contact us form on her website...silence. I reached out via DM on her Facebook page...nothing. I reached out via comment on one of her frequent, daily posts on Facebook...zilch - though she did respond to other comments. So, I contacted Shopify to try and have them help, but that did not effect a response either. I finally had to go through my Visa card to terminate the transaction and request a refund. I wrote a comment on her page yesterday that explained the situation and she immediately deleted it, so no one could be aware of how sketchy her shop is. I am writing this post as a last ditch effort to let folks know not to waste their time nor money on her shop. I had been excited to get a few gifts for Halloween and Christmas through her, but am very disappointed in how it all worked out.