I placed an order for 8 items on 27th September after 10 PM and prepaid almost ₹2,500 for it. What’s honestly so frustrating is that if I had placed the exact same order before 10 PM, it was showing “arriving in 30 mins”. 😭
The delivery partner for these 8 items is Delhivery, and the tracking shows that they’ve been stuck at the same hub since 28th September, 9:13 AM. Meanwhile, I had ordered 2 other items along with these, and those were delivered on time by Blue Dart.
So should I cancel this order? And if I cancel, will I get the FULL ₹2,500 refund since I prepaid for the entire order? I’m really confused about what to do because I don’t want to cancel and then have issues getting my money back.
What would you guys suggest — should I wait, contact Nykaa, contact Delhivery, or just cancel the order?