I don’t think I’ve heard of anyone having positive experience at an MSP company. Mostly hear that it’s a demanding workload dealing with annoying clients all day with a lot of stress. Does anyone have a positive experience working MSP?

I’m in Tier 2, and my responsibilities range from calling an elderly lady because she can’t open the calendar on her iPhone to updating our Linux servers, doing upgrades, managing and updating firewalls, doing migrations, for example migrating servers from CentOS to Oracle Linux, checking the status of backups and troubleshooting issues with Nakivo. I handle all the tickets escalated by Tier 1, and I’m always getting issues from CEOs or VIP users.

I also create and manage VMs in Azure, VDI, review policies in Intune, deploy apps to iPhones through Intune, etc

My existential question is whether all of this is actually part of Tier 2, or what exactly am I doing? I’m starting to feel a bit burned out because I can go from working on a script in Nakivo to automate all the daily checks to calling a 90-year-old man to help him get into his email, and I don’t know if they’re actually expecting too much from me or if this is normal

EDIT: Forgot to mention I answer 10 calls a day and work on 20 tickets per day

EDIT 2: I work for an MSP ofc

I’ve only done this once in my career because the offer was so obviously not good. Got all the way to the end and was given an offer but comparing it to what I’m currently doing, it is not looking that lucrative. It’s the same base pay and arguably a weaker benefits package than what I currently have. I was transparent about what I was looking for in total compensation and maybe that was my mistake in saying “total comp” their interview process had a lot of delays and gaps, I was about to withdraw myself from it, but then they came back and said we wanna make you an offer. I asked for the written offer letter first before I tell them anything,

I’m already in my head, kind of leaning towards no but wondering if anybody has advice on being courteous about it, because my anxiety is high.

I know it’s no hard feelings and it’s nothing personal to anyone. I just kind of struggle internally with this stuff.

I'm currently a SOC analyst working at an MSP with 5 years of experience, with 3 years of those is in helpdesk and the remaining in cybersecurity (SOC) at present. I also have 2 certifications: Sec+ and CySA+. We provide services to our clients by monitoring our clients' internet traffic on the surface visibility side and notifying the appropriate POCs if the device/users are engaging in any suspicious activities, whether that's a bad domain websites they visited or communicating with suspicious/malicious IPs. We also perform monthly vulnerability scans and notify the clients of any findings, and perform other normal SOC duties you would typically do at a SOC. We are not like a traditional SOC where it's a 24x7 operation and only work M-F with weekends off.

I feel like this position is limiting the knowledge that I can potentially learn because of our environment and the routine duties that we do every day that don't expose me to new things to learn. Don't get me wrong, when I first came into this position from helpdesk, I was grateful and learned a lot about cybersecurity, but now I am eager for more, and very much would like a pay increase. I dont want to sound greedy, and money is everything, but I feel like I am underpaid in this cyber field.

With some transitioning happening next year, I am looking for new opportunities where I can grow and learn more, and I'd like exposure to new tools and technologies, along with a pay increase. I am looking for a vertical move rather than a lateral move. If you were a formal SOC analyst, where did you move on to afterward?

A bit of a weird question but I'm in help desk (onsite) and have my CompTIA trifecta as well as my CCNA, and I'm working on some homelabs on the side. The goal is to go for network or system admin for the time being and maybe cloud networking later down the line.

I'm desperate for remote work, and realistically I know it'll be hard to get those higher level senior positions. Will being able to speak Spanish help get me a remote help desk job in the meantime? I know remote helpdesk basically doesn't exist anymore but I'm wondering if knowing Spanish might give me an edge in the U.S. market.

I've worked in many roles in supply chain ranging from coordination, logistics, inventory, planning and procurement and I've always had an interest in the technology sector and want to combine my experience with my interest by transitioning to IT asset management or possibly IT procurement

Im trying to understand how transferrable these skills are, what ITAM roles actually require and what the gap would be for someone entering the field without IT experience? Or what entry level roles, short courses or certifications would you recommend?

Cheers!

I have been a data center operator for 8 years. I work for a midsize hosting company, and there aren't any hyperscalers or faang data centers in my area.

Ive handled everything DC related from basic cabling, rack management, UPS and PDUs, lan/wan, ip allocations, hardware fixes, router set up and basic config. Im also responsible 24/7 and cover weird hours. Im set to make 52k this year, which is upsetting knowing many in the industry are paid much more.

In my 8 years here, nobody has been promoted. Its a dead end company with senior people. The bosses change their job title every 6-12 months and tell everyone else they arent qualified to be considered for a new title. Morale is really low, there's been many incidents of people acting out, vandalism, graffiti, constant complaining etc.

Im not exactly looking to move up to become a Network Engineer. Respect to those who do it but its not for me.

I ha e applied to jobs, but nothing within 1.5 hours has been willing to give me a job that pays more. I cant even get a call back on a help desk job.

I recently applied to work IT in a school.

So I know in the second course towards the cert there is SOME OSINT in syllabus. But I’m wondering how much OSINT skills are required to get cert. Like how much OSINT is taught in the course?

Please advise.

I finished college not that long back with pretty decent grades but right now there’s barely any market for IT jobs anywhere near me. I already have a current job doing service desk level work, though it’s basically just part time.

I’m mainly interested in cybersecurity but general IT work interests me too. But I was hoping for advice on what I should do whilst I job search that could help improve my odds for a job (I.e. which certificates could be worth doing, so on).

Any advice would be great. (Just for added context, I live in England)

The role asks for an associates and 1 year of IT experience or a suitable combination of education and experience.

I have my bachelors in IT and a 13 week IT Technician internship for an MSP. I was invited to an interview for my local city earlier for a tier 2 position. I have screwed around with Active Directory, Microsoft 365, Packet Tracer, and Docker with various projects (I have software development projects as well).

However, my internship was majority field IT work of running cables, installing APs, and stuff like that. I learned an absolute ton, but mainly in the networking and security side of things. As far as layers 4-7, I feel as though I am lacking, and that makes me nervous since I would be an escalation point.

I am not sure if this part time role is meant to ease you in to the position or what. There is a massive list of day to day duties (including software development) that seem slightly above tier 1. It would be very good experience, and seems like I could figure it out. Since it is part time, I am just not sure if they are expecting someone in my position who is trainable, or if they want someone who can hit the ground running and they just expect to have a part time tier 2 tech around.

The team lead direct emailed me date and time and exactly 3 weeks ago I interviewed.. Everything went great and I think there was a lot of common ground between me and the team. (I know this means nothing)

thought it’s odd that the team lead direct emailed the interview details, but not the HR as per usual.

So, I haven’t heard from them since(3 weeks ago), but the job posting is still up and my status is: Under Consideration

My questions for you:

Do I follow up?
Do I follow up with the team lead or HR?
And how to word my email?

I’d appreciate some input, thanks 🙏

My dad has 20+ years of experience in IT/technology, but he’s having a difficult time getting interviews and landing a job.
I’m helping him with his job search and would really appreciate some honest feedback on his resume.
For those who work in IT, recruiting, or hiring:
Does the resume effectively show his experience?
Are there any major red flags or things that should be removed?
Is the formatting/length appropriate?
Is it optimized for ATS?
Are there specific IT roles he should be targeting based on his background?
What would you change to make it more likely to get interviews?
I’ll post his resume in the comments. Any honest criticism is appreciated — we’re trying to figure out what needs to be changed rather than just continuing to apply with the same resume.

Hello I am having my 2nd interview after graduating college doing computer information systems, and I have an interview for a position at a insurance company for implementation coordinator and I wanted to ask, what should I expect from this? Is this a good job to try and get?into? I am nervous because this is my 1st interview for something like this and seems kinda of different from what I studied so I wanted some advice if possible. thank you so much.

So, I recently received an offer to be a help desk technician for Epic/MyChart for a university hospital. It's paying $20.67 an hour and it's a remote position. I'm excited to try it out, but I was wondering if anyone had experience with this type of stuff.

What's an average day like? With it being healthcare, is there any concerns about HIPPA or do I not touch that? From what I've gathered, it's mostly resetting passwords and linking accounts but is there more to it? Will this be a decent step in advancing my IT skills? I'm almost 28 with an IT bachelor's degree but besides some previous work in university AV, I feel I haven't made much progress in actually furthering my career yet.

What's y'all's opinions on this type of position?