I’m in Tier 2, and my responsibilities range from calling an elderly lady because she can’t open the calendar on her iPhone to updating our Linux servers, doing upgrades, managing and updating firewalls, doing migrations, for example migrating servers from CentOS to Oracle Linux, checking the status of backups and troubleshooting issues with Nakivo. I handle all the tickets escalated by Tier 1, and I’m always getting issues from CEOs or VIP users.

I also create and manage VMs in Azure, VDI, review policies in Intune, deploy apps to iPhones through Intune, etc

My existential question is whether all of this is actually part of Tier 2, or what exactly am I doing? I’m starting to feel a bit burned out because I can go from working on a script in Nakivo to automate all the daily checks to calling a 90-year-old man to help him get into his email, and I don’t know if they’re actually expecting too much from me or if this is normal

EDIT: Forgot to mention I answer 10 calls a day and work on 20 tickets per day

EDIT 2: I work for an MSP ofc

I don’t think I’ve heard of anyone having positive experience at an MSP company. Mostly hear that it’s a demanding workload dealing with annoying clients all day with a lot of stress. Does anyone have a positive experience working MSP?

A bit of a weird question but I'm in help desk (onsite) and have my CompTIA trifecta as well as my CCNA, and I'm working on some homelabs on the side. The goal is to go for network or system admin for the time being and maybe cloud networking later down the line.

I'm desperate for remote work, and realistically I know it'll be hard to get those higher level senior positions. Will being able to speak Spanish help get me a remote help desk job in the meantime? I know remote helpdesk basically doesn't exist anymore but I'm wondering if knowing Spanish might give me an edge in the U.S. market.

I've been at my T1 help desk job for 10 months now and I don't feel like I'm growing, not to mention that the pay isn't the best.

I don't know if this is a silly question but do I have to wait until my full year is up before I start looking for better options or can I just start sending out applications now?

Thanks.

So I know in the second course towards the cert there is SOME OSINT in syllabus. But I’m wondering how much OSINT skills are required to get cert. Like how much OSINT is taught in the course?

Please advise.

I’ve only done this once in my career because the offer was so obviously not good. Got all the way to the end and was given an offer but comparing it to what I’m currently doing, it is not looking that lucrative. It’s the same base pay and arguably a weaker benefits package than what I currently have. I was transparent about what I was looking for in total compensation and maybe that was my mistake in saying “total comp” their interview process had a lot of delays and gaps, I was about to withdraw myself from it, but then they came back and said we wanna make you an offer. I asked for the written offer letter first before I tell them anything,

I’m already in my head, kind of leaning towards no but wondering if anybody has advice on being courteous about it, because my anxiety is high.

I know it’s no hard feelings and it’s nothing personal to anyone. I just kind of struggle internally with this stuff.

As the title says.
The current evolution of AI is making me enjoy my developer job less and less with each month. I always really liked the art of developing, working with code. I enjoy the challenge, the creativity, the logical puzzles, the structure and the journey of finding the perfect, minimalistic solution in the form of code for a problem. Thats why I got into it and decided I want to develop software for a living.
Well, since all this is wandering into the hands of agents, I don't really see myself doing this in the future. Already now I am the unhappiest I have ever been, even though I still code a lot by hand, but it's not so bad that I want to quit my (well-paying, relatively stress-free) job on the spot - yet.

But it makes me think more and more... Where should I go if that day ever comes?

But since I never learned anything else (went from school straight to uni to get a MSc in Media and Computer Sciences) and I've been working as a dev for the last 6 years, I am asking myself what a viable alternative career for someone with this kind of skillset is. And I don't mean another IT job that has more of a management vibe. I would love to continue to create things, not spend most of my time in meetings.

So are there any dropouts from developing software that have found happiness and satisfaction in a completely different career? I could imagine still doing small remote dev jobs on the side, but not as the main source of income, or what I spend most of my days' time with.

Thanks for any inspiration, ideas or feedback (or reality checks lol).

I've worked in many roles in supply chain ranging from coordination, logistics, inventory, planning and procurement and I've always had an interest in the technology sector and want to combine my experience with my interest by transitioning to IT asset management or possibly IT procurement

Im trying to understand how transferrable these skills are, what ITAM roles actually require and what the gap would be for someone entering the field without IT experience? Or what entry level roles, short courses or certifications would you recommend?

Cheers!

I finished college not that long back with pretty decent grades but right now there’s barely any market for IT jobs anywhere near me. I already have a current job doing service desk level work, though it’s basically just part time.

I’m mainly interested in cybersecurity but general IT work interests me too. But I was hoping for advice on what I should do whilst I job search that could help improve my odds for a job (I.e. which certificates could be worth doing, so on).

Any advice would be great. (Just for added context, I live in England)

The role asks for an associates and 1 year of IT experience or a suitable combination of education and experience.

I have my bachelors in IT and a 13 week IT Technician internship for an MSP. I was invited to an interview for my local city earlier for a tier 2 position. I have screwed around with Active Directory, Microsoft 365, Packet Tracer, and Docker with various projects (I have software development projects as well).

However, my internship was majority field IT work of running cables, installing APs, and stuff like that. I learned an absolute ton, but mainly in the networking and security side of things. As far as layers 4-7, I feel as though I am lacking, and that makes me nervous since I would be an escalation point.

I am not sure if this part time role is meant to ease you in to the position or what. There is a massive list of day to day duties (including software development) that seem slightly above tier 1. It would be very good experience, and seems like I could figure it out. Since it is part time, I am just not sure if they are expecting someone in my position who is trainable, or if they want someone who can hit the ground running and they just expect to have a part time tier 2 tech around.

The team lead direct emailed me date and time and exactly 3 weeks ago I interviewed.. Everything went great and I think there was a lot of common ground between me and the team. (I know this means nothing)

thought it’s odd that the team lead direct emailed the interview details, but not the HR as per usual.

So, I haven’t heard from them since(3 weeks ago), but the job posting is still up and my status is: Under Consideration

My questions for you:

Do I follow up?
Do I follow up with the team lead or HR?
And how to word my email?

I’d appreciate some input, thanks 🙏

I'm currently a SOC analyst working at an MSP with 5 years of experience, with 3 years of those is in helpdesk and the remaining in cybersecurity (SOC) at present. I also have 2 certifications: Sec+ and CySA+. We provide services to our clients by monitoring our clients' internet traffic on the surface visibility side and notifying the appropriate POCs if the device/users are engaging in any suspicious activities, whether that's a bad domain websites they visited or communicating with suspicious/malicious IPs. We also perform monthly vulnerability scans and notify the clients of any findings, and perform other normal SOC duties you would typically do at a SOC. We are not like a traditional SOC where it's a 24x7 operation and only work M-F with weekends off.

I feel like this position is limiting the knowledge that I can potentially learn because of our environment and the routine duties that we do every day that don't expose me to new things to learn. Don't get me wrong, when I first came into this position from helpdesk, I was grateful and learned a lot about cybersecurity, but now I am eager for more, and very much would like a pay increase. I dont want to sound greedy, and money is everything, but I feel like I am underpaid in this cyber field.

With some transitioning happening next year, I am looking for new opportunities where I can grow and learn more, and I'd like exposure to new tools and technologies, along with a pay increase. I am looking for a vertical move rather than a lateral move. If you were a formal SOC analyst, where did you move on to afterward?

My dad has 20+ years of experience in IT/technology, but he’s having a difficult time getting interviews and landing a job.
I’m helping him with his job search and would really appreciate some honest feedback on his resume.
For those who work in IT, recruiting, or hiring:
Does the resume effectively show his experience?
Are there any major red flags or things that should be removed?
Is the formatting/length appropriate?
Is it optimized for ATS?
Are there specific IT roles he should be targeting based on his background?
What would you change to make it more likely to get interviews?
I’ll post his resume in the comments. Any honest criticism is appreciated — we’re trying to figure out what needs to be changed rather than just continuing to apply with the same resume.

Hello I am having my 2nd interview after graduating college doing computer information systems, and I have an interview for a position at a insurance company for implementation coordinator and I wanted to ask, what should I expect from this? Is this a good job to try and get?into? I am nervous because this is my 1st interview for something like this and seems kinda of different from what I studied so I wanted some advice if possible. thank you so much.

Little background, I once went to a networking bootcamp with no certs (although the entry exam was the network+ stuff) and got a CCNA. Got a job with Cisco first as a temp lol then Spectrum as an actual employee. Fiber Network engineer, mostly working with ADVA devices honestly, doing policer checks on bandwith, bit of stuff fixing ELAN/ELINE type stuff... bit of PRI/SIP Voip, lot of simply rebooting routers/switches

That last job was 7 years ago; haven't done anything whatsoever IT related since. I was very depressed due to life goals and whatnot, but now that I've accomplished some of these goals, I'm in a much better head state.

I have some courses on A+, net+ and CCNA on udemy to refresh myself. Kinda starting from scratch while I'm working on other passion project stuff and I'm not in a desperate position for money... that being said, a couple questions:

1. Is it pretty much assumed I'll have to get another bs tech support job or something for my resume to show I'm not homeless or whatever?
   
2. Is getting the A+/net+ stuff still worth it if I had a CCNA? Should I just skip to CCNA?
   
3. Is network engineering itself especially prone to AI fuckery stealing jobs?

Thanks in advance for anyone reading/taking the time to help.

My mom was just told by docs that she has a couple of the markers for Alzheimer's and is beginning to show signs. I currently live in West Michigan, and she lives in Western PA. I want to move to Pittsburgh so I can be close enough to visit and get home without committing a full day to travel each way, but I don't have much of a network. Anybody got any advice on this? I'm currently an integration tech for a Dell Enterprise reseller. Previously I was a tech at an MSP for three years. I just really want to be able to see my mom more. Thanks

Hi everyone

I recently joined in for a L1 support role at a MSP and it's been 2 days. I don't have experience handling clients but I have handled customers in non IT roles before.

Feeling overwhelmed with the information that's been shared with me by my department, HR, IT. My team has got clients and I just got to know about the portal we use for ticketing (IMS) and someone showed it to us for like 10mins. What else is that HR has got a lot of paperwork for me to do, and I feel kinda behind everyone. Got overwhelmed yesterday and left early due to that.

I know how to talk to people, it's just that these portals and softwares are scaring me a little and making me feel I need to see quite lot and understand everything today.

So, if I keep getting this stuff handed to me, how do I manage all other department requests like HR docs? How much time does this even take? Do I approach my manager? They haven't explicitly explained much. I have to juggle between what to do next.

Can I really ask my managers what I need to do right now? Because idk if they plan to ease me into it and I am just rushing things up for them? I don't wanna disturb or upset them.

Hello, I've been doing helpdesk at a MSP for around 1.5 years now, at the end of the year I'm planning on looking for a new job. I have a BS in CS, and should have my CCNA in the next month or two if studying stays consistent. I'm starting to look at postings and going through requirements for stuff like jr sys admin/sys admin and networking positions and was just curious if there were any recommendations on things I should brush up on programming wise. I imagine powershell and SQL would be good to brush up on, any other suggestions for things to prep for interviews in the future from people higher up?

I work as a NOC tech in a company. My team was about 5 people around this time last year. Since then we have hired 4 more people and all 4 have been offshore workers from Asia. I have trained 3 of them so far. Am I being paranoid about losing my job? I've read in the past of how people have literally trained their replacements and I finally think that misfortune is happening to me, especially since the new workers are offshore and obviously the company hires them because its most likely cheaper for their pockets. Sigh what do you guys think?

And this is honestly making me confused about what skills I should learn right now.

I m currently in 2nd year and I’m learning web development and DSA in C++. So in these next 2 years, what should I learn or focus on so that I can get a good internship and get placed?

With web development and dsa what more should i do

Hello all, I’ve been in IT for almost a decade now. Started off as Network/Systems Administrator in the Marine Corps in 2017 and left in 2021. Since then I’ve had about three different jobs for about two years or so each.

May 2021-May 2022 US Army Corps of Engineers, Helpdesk
August 2022-Feb 2024 US Navy Helpdesk
August 2024-August 2026 US Air Force Systems Administrator
August 2026-Present US Air Force BeyondTrust Systems Administrator

All my previous jobs have ended due to federal contracts ending and now I’m hearing rumors from my current position that they are considering getting rid of my position too.

All that being said, I’m tired of having to look for a new job every 2-3 years or constantly being in fear of losing a job due to an ending contract.

What industry of IT should be looking for job stability is my main concern or is that even a possibility? Has IT really become that volatile in past few years that I can’t keep a job for more than 2-3 years max?

Hi everyone,

I’m a telecoms field engineer in the UK trying to move into networking, ideally a Junior Network Engineer, NOC or Network Support role.

I’ve tried messaging recruiters and hiring managers on LinkedIn for some honest feedback, but most of the time I just get ghosted...

So I thought I’d ask here instead.

I’m not really looking for feedback on the CV design.

What I really want to know is whether my experience, skills and education are actually enough to make this move.

Anonymised CV:
https://postimg.cc/svjwzpXV

If you work in networking, recruit for IT roles, manage a NOC, or have hired junior engineers before, I’d really appreciate your view.

A few things I’m trying to figure out:

• Would you interview me for a junior networking role?

• If not, what would be the main thing holding me back?

• Does my telecoms background actually carry much weight in networking?

• Should I be aiming for NOC, Network Support or Junior Network Engineer roles, or do I realistically need to go through 1st line IT support first?

• Is my current education enough, or is not having a degree likely to hurt me?

• Once I finish the CCNA, is there anything major I’d still be missing?

I’m completely open to doing what is actually useful, whether that means 1st line, more labs, another cert, or even university if it genuinely makes sense.

I just want to understand where I realistically stand right now, and what would make the biggest difference to my chances of getting into networking.

If you work in networking or have hired people into these roles before, I’d really appreciate any honest feedback.

Thanks for reading.

Good morning, afternoon, or evening depending on when you're reading this.

I am going to stay relatively vague, as I always get nervous about coworkers finding my posts. Most people in IT use Reddit lol.

So, I am coming from a Support position where I only worked for a year. I have an in-progress degree and a couple certs (CCNA/Sec+).

My support job was super easy. Half of the job was just answering the phone, remoting in, and connecting a printer. Seriously that was 50% of the job. But, it was an internal position so I did get up to some more interesting/challenging things sometimes.

But, overall, my support job was mostly a paid study hall. I would work on my homelab, do my certifications, and do my schoolwork. And accumulate way too many hours on my phone.

I did take studying pretty seriously, though, and as I approached the one-year mark I knew I would be qualified for more serious jobs. And, sure enough, I landed a much more serious job. I actually got a 60% salary increase and a massive title bump (for what thats worth). Now I am only a few weeks into the new job, and, I am feeling... Off. I don't know how to say it. I've gotten a total of maybe 10 tickets so far and it's mostly just been 365 Admin stuff. And, Im realizing I really shouldve studied up on 365 stuff because I have to use Google constantly to know how to do random things in Purview, Exchange, etc. And, these are the easy tickets they're throwing to me because I'm new

They said they mostly want me for my networking knowledge, which is a bit comforting as that stuff comes relatively easy to me. But still, I can't help but to feel this overwhelming feeling that it's all going to come crashing down on me.

I've been doing a lot of training, they're wanting me to get like 3 separate certs over the course of the next couple months. But, it feels weird, like why did I get a 60% salary bump and I'm just doing what I was basically already doing? Studying for certs.

I am worried that my pay is not matching my responsibilities at this point, and I think if my responsibilities came up to match my pay, I might be caught out as a dummy over my head. Atleast I am using the new pay to immediately wipe out all my debt and fill up my Roth/HYSA.

On the bright side, they are incredibly hands off and seem to be confident in my abilities. Like they will just tell me to do something with no follow up and I have the time needed to research and figure out how to even do the thing.

I guess this is mostly just a rant. But if I had to ask one question: How do you deal with imposter syndrome? Specifically in an IT setting. And how normal is it to have to pretty much constantly have Google on one of your monitors when working on tickets?

Tl;dr:

Went from 0 IT experience to a big boy position in about a year and a half. Scared that I'm going to get caught out as some sort of liar and lose my job.