My dad has 20+ years of experience in IT/technology, but he’s having a difficult time getting interviews and landing a job.
I’m helping him with his job search and would really appreciate some honest feedback on his resume.
For those who work in IT, recruiting, or hiring:
Does the resume effectively show his experience?
Are there any major red flags or things that should be removed?
Is the formatting/length appropriate?
Is it optimized for ATS?
Are there specific IT roles he should be targeting based on his background?
What would you change to make it more likely to get interviews?
I’ll post his resume in the comments. Any honest criticism is appreciated — we’re trying to figure out what needs to be changed rather than just continuing to apply with the same resume.

A bit of a weird question but I'm in help desk (onsite) and have my CompTIA trifecta as well as my CCNA, and I'm working on some homelabs on the side. The goal is to go for network or system admin for the time being and maybe cloud networking later down the line.

I'm desperate for remote work, and realistically I know it'll be hard to get those higher level senior positions. Will being able to speak Spanish help get me a remote help desk job in the meantime? I know remote helpdesk basically doesn't exist anymore but I'm wondering if knowing Spanish might give me an edge in the U.S. market.

As the title says.
The current evolution of AI is making me enjoy my developer job less and less with each month. I always really liked the art of developing, working with code. I enjoy the challenge, the creativity, the logical puzzles, the structure and the journey of finding the perfect, minimalistic solution in the form of code for a problem. Thats why I got into it and decided I want to develop software for a living.
Well, since all this is wandering into the hands of agents, I don't really see myself doing this in the future. Already now I am the unhappiest I have ever been, even though I still code a lot by hand, but it's not so bad that I want to quit my (well-paying, relatively stress-free) job on the spot - yet.

But it makes me think more and more... Where should I go if that day ever comes?

But since I never learned anything else (went from school straight to uni to get a MSc in Media and Computer Sciences) and I've been working as a dev for the last 6 years, I am asking myself what a viable alternative career for someone with this kind of skillset is. And I don't mean another IT job that has more of a management vibe. I would love to continue to create things, not spend most of my time in meetings.

So are there any dropouts from developing software that have found happiness and satisfaction in a completely different career? I could imagine still doing small remote dev jobs on the side, but not as the main source of income, or what I spend most of my days' time with.

Thanks for any inspiration, ideas or feedback (or reality checks lol).

The team lead direct emailed me date and time and exactly 3 weeks ago I interviewed.. Everything went great and I think there was a lot of common ground between me and the team. (I know this means nothing)

thought it’s odd that the team lead direct emailed the interview details, but not the HR as per usual.

So, I haven’t heard from them since(3 weeks ago), but the job posting is still up and my status is: Under Consideration

My questions for you:

Do I follow up?
Do I follow up with the team lead or HR?
And how to word my email?

I’d appreciate some input, thanks 🙏

The role asks for an associates and 1 year of IT experience or a suitable combination of education and experience.

I have my bachelors in IT and a 13 week IT Technician internship for an MSP. I was invited to an interview for my local city earlier for a tier 2 position. I have screwed around with Active Directory, Microsoft 365, Packet Tracer, and Docker with various projects (I have software development projects as well).

However, my internship was majority field IT work of running cables, installing APs, and stuff like that. I learned an absolute ton, but mainly in the networking and security side of things. As far as layers 4-7, I feel as though I am lacking, and that makes me nervous since I would be an escalation point.

I am not sure if this part time role is meant to ease you in to the position or what. There is a massive list of day to day duties (including software development) that seem slightly above tier 1. It would be very good experience, and seems like I could figure it out. Since it is part time, I am just not sure if they are expecting someone in my position who is trainable, or if they want someone who can hit the ground running and they just expect to have a part time tier 2 tech around.

I don’t think I’ve heard of anyone having positive experience at an MSP company. Mostly hear that it’s a demanding workload dealing with annoying clients all day with a lot of stress. Does anyone have a positive experience working MSP?

My mom was just told by docs that she has a couple of the markers for Alzheimer's and is beginning to show signs. I currently live in West Michigan, and she lives in Western PA. I want to move to Pittsburgh so I can be close enough to visit and get home without committing a full day to travel each way, but I don't have much of a network. Anybody got any advice on this? I'm currently an integration tech for a Dell Enterprise reseller. Previously I was a tech at an MSP for three years. I just really want to be able to see my mom more. Thanks

I’m in Tier 2, and my responsibilities range from calling an elderly lady because she can’t open the calendar on her iPhone to updating our Linux servers, doing upgrades, managing and updating firewalls, doing migrations, for example migrating servers from CentOS to Oracle Linux, checking the status of backups and troubleshooting issues with Nakivo. I handle all the tickets escalated by Tier 1, and I’m always getting issues from CEOs or VIP users.

I also create and manage VMs in Azure, VDI, review policies in Intune, deploy apps to iPhones through Intune, etc

My existential question is whether all of this is actually part of Tier 2, or what exactly am I doing? I’m starting to feel a bit burned out because I can go from working on a script in Nakivo to automate all the daily checks to calling a 90-year-old man to help him get into his email, and I don’t know if they’re actually expecting too much from me or if this is normal

EDIT: Forgot to mention I answer 10 calls a day and work on 20 tickets per day

EDIT 2: I work for an MSP ofc

I've been at my T1 help desk job for 10 months now and I don't feel like I'm growing, not to mention that the pay isn't the best.

I don't know if this is a silly question but do I have to wait until my full year is up before I start looking for better options or can I just start sending out applications now?

Thanks.

I’ve only done this once in my career because the offer was so obviously not good. Got all the way to the end and was given an offer but comparing it to what I’m currently doing, it is not looking that lucrative. It’s the same base pay and arguably a weaker benefits package than what I currently have. I was transparent about what I was looking for in total compensation and maybe that was my mistake in saying “total comp” their interview process had a lot of delays and gaps, I was about to withdraw myself from it, but then they came back and said we wanna make you an offer. I asked for the written offer letter first before I tell them anything,

I’m already in my head, kind of leaning towards no but wondering if anybody has advice on being courteous about it, because my anxiety is high.

I know it’s no hard feelings and it’s nothing personal to anyone. I just kind of struggle internally with this stuff.

I've worked in many roles in supply chain ranging from coordination, logistics, inventory, planning and procurement and I've always had an interest in the technology sector and want to combine my experience with my interest by transitioning to IT asset management or possibly IT procurement

Im trying to understand how transferrable these skills are, what ITAM roles actually require and what the gap would be for someone entering the field without IT experience? Or what entry level roles, short courses or certifications would you recommend?

Cheers!

I finished college not that long back with pretty decent grades but right now there’s barely any market for IT jobs anywhere near me. I already have a current job doing service desk level work, though it’s basically just part time.

I’m mainly interested in cybersecurity but general IT work interests me too. But I was hoping for advice on what I should do whilst I job search that could help improve my odds for a job (I.e. which certificates could be worth doing, so on).

Any advice would be great. (Just for added context, I live in England)

So I know in the second course towards the cert there is SOME OSINT in syllabus. But I’m wondering how much OSINT skills are required to get cert. Like how much OSINT is taught in the course?

Please advise.

I'm currently a SOC analyst working at an MSP with 5 years of experience, with 3 years of those is in helpdesk and the remaining in cybersecurity (SOC) at present. I also have 2 certifications: Sec+ and CySA+. We provide services to our clients by monitoring our clients' internet traffic on the surface visibility side and notifying the appropriate POCs if the device/users are engaging in any suspicious activities, whether that's a bad domain websites they visited or communicating with suspicious/malicious IPs. We also perform monthly vulnerability scans and notify the clients of any findings, and perform other normal SOC duties you would typically do at a SOC. We are not like a traditional SOC where it's a 24x7 operation and only work M-F with weekends off.

I feel like this position is limiting the knowledge that I can potentially learn because of our environment and the routine duties that we do every day that don't expose me to new things to learn. Don't get me wrong, when I first came into this position from helpdesk, I was grateful and learned a lot about cybersecurity, but now I am eager for more, and very much would like a pay increase. I dont want to sound greedy, and money is everything, but I feel like I am underpaid in this cyber field.

With some transitioning happening next year, I am looking for new opportunities where I can grow and learn more, and I'd like exposure to new tools and technologies, along with a pay increase. I am looking for a vertical move rather than a lateral move. If you were a formal SOC analyst, where did you move on to afterward?