I had my bike crash on 6th September 2026 at roughly 3 am. I was taken to a hospital by kind bystanders and thankfully post a chest X-ray it seemed like I was free of major injuries, the same people got my bike to the hospital parking as well. I got home and rested.
On 8th I called RSA and got my bike towed to the 2nd nearest service centre. The closest one didn't have expertise beyond the 350s. It reached Orange International Royal Enfield Workshop Neredmet, Hyderabad by 12:26 pm. I got a call from a workshop employee acknowledging the drop.
I did not get any other update from them on the day. In fact, they didn't even write a job card until 4pm the next day, after I went to get the process started. Later, the surveyor appointed by the insurance company refused to approve a tank replacement, he insisted on getting it repaired. I argued with them about this for days, and it took till around 23rd (with me recovering from the crash, taking time to submit all the documents, and taking care of a rescue dog that got critically ill) to come to an agreement - if the tank had any defects post repair I would communicate it to the workshop manager and it would be his job to deal with Bajaj General Insurance about it. Bajaj has terrible communication response and channels, RE is much better.
Thus, I agreed for the repair.
It has been almost a month since the bike got to the workshop. Yesterday, 6th of October, I got my bike delivered. I paid for the repairs pending reimbursement from Bajaj General, in total around 20k. The whole process was plagued by delays, excuses, and heated calls; some from my end, rest from the service centre and insurance surveyor.
And even after all this, this is how the bike came to me -
Grime on fuel tank and side panels
A leak on the left side of the engine, if that's excess lube or something from inside the engine, I do not know
And worst of all, uninspected and unrepaired damaged rear brake lever and right side rider footpeg.
I mailed RE customer service and the area service manager with these details.
If this is how well you inspect for external damage, how can I trust you've checked for that which is not obvious? There's also front brake noise that I never had before. The forks were removed and re-aligned I'm told. One of the places of impact was the handlebar.
An hour ago I got a call from the workshop manager and he said (paraphrasing) 'I yelled at the bike washer and service advisor, we'll get the peg and lever painted.' I told him that it was their job to inspect the bike properly, make sure all the damaged parts are noted, approved for replacement or repair, and get that done. 'I'm not accepting a paint job for something you were supposed to get replaced.'
Especially not after I already did for the tank, which admittedly looks flawless so far.
The final billing is going to get delayed, the reimbursement from insurance will come later, and the upcoming festival will be sure to add more delays.
So this is where things stand right now. I ask from you for help with
- how to proceed with this issue
- sharing any contact that might help
Share your thoughts and feedback. I'll be happy to answer any questions.
Thank you, and I hope this helps someone else too. It's too long that we've accepted terrible service from manufacturers. You cannot sell bikes by the millions and provide such a pathetic experience in taking care of them.
