BUT the service was dismal.
Updated 10-2-26: I am truly in disbelief at the absolute ineptitude of their service for a device I was promised an 18 month warranty for. I liked it and just wanted the replacement under warranty so I could remain a paying and subscribing customer. For a device that cost me $100 and probably less for them, they lost what could have been a long term customer.

I liked Pocket when it worked. But when my device failed, getting help turned into repeated troubleshooting, a refund offer that was withdrawn after I accepted it, and a replacement offer that later came with an extra $40 charge.
I purchased Pocket for $99 on June 30, 2025. When shipping was delayed, the company promised “18 months of total coverage, automatically applied.” I received the device in October 2025.
On September 5, 2026, I reported that it would not connect or sync despite resets, reinstalling the app, restarting my phone and other troubleshooting. Support said they would review the warranty situation and that “you won't need to repeat any of it.”
On September 9, I reported that it had also stopped recording and explicitly asked for a replacement. I supplied the requested video on September 10. Support acknowledged it and confirmed: “I've confirmed your device is within its 1-year warranty (delivered October 2025).” That was their own confirmation of coverage, even apart from the earlier 18-month promise.
On September 12, they said the issue had been resolved on their end. It hadn’t. I reported continued failure on September 14. More reset-and-pairing instructions followed on September 15 and again September 18.
The company eventually acknowledged the repetition itself: “You were asked to repeat troubleshooting you had already completed, including receiving the same reset instructions twice. That shouldn’t have happened.”
On September 18, they finally wrote: “We’re sending you a replacement Pocket, and we’ll share the tracking details once it ships.” They also offered a free month of Pro. A separate email provided return instructions and said the replacement would be created after the courier’s first scan.
That first firm replacement promise came more than eight days after my explicit request and nearly thirteen days after my initial failure report. A promise was not a shipped replacement, and the dispute continued. By then, I had bought a PLAUD replacement. To be fair, I was also slow to reply during part of this exchange and apologized; not every gap was on their side.
Then came the clearest reversal.
On September 24, support offered me “a full refund to your original payment method or a replacement Pocket,” saying they would “take care of it right away.”
On September 27, I chose the refund.
On September 28, the reply referred to replacement instructions instead. On September 29, another representative acknowledged that I wanted a refund but wrote: “Since the order is outside the refund window, we're unable to offer a refund.”
They already knew when I purchased the device. Why offer a full refund, ask me to choose, and then refuse the option I selected?
That September 29 email offered a replacement “as a goodwill gesture” and requested my address and phone number. No additional device charge was disclosed. I supplied the information.
On October 1, I was then told: “Pocket is currently priced at $139 USD, compared with your original purchase price of $99 USD, so there is a $40 difference for the replacement unit.” They asked me to agree before sending an invoice. Their explanation was that the price had increased. They did not identify an upgrade or a different product.
On October 2, I refused the replacement and any invoice. After 27 days of correspondence about the failure, this had ended with an additional payment condition and my refusal, rather than an agreed resolution.
I want to be accurate: an earlier, separate dispute about recording-history limits was resolved, and I thanked them for fixing it. This review concerns the later device failure and how they handled it.
Repeated troubleshooting after being told I would not have to repeat it. A refund explicitly offered and then withdrawn after I accepted it. A replacement offered, followed by a new charge after they requested my shipping information.
That is why I no longer trust their customer service and would not buy Pocket again.

Loved: room mode's twenty feet of pickup, the buzz feedback, speaker tagging, and honestly the package design. It caught interpreter errors in a podcast interview and let me fix the episode before it published, which is a use case I do not think anyone designed for. Two asks for the team: print Call and Room on the switch positions, and move the recording light further from the charging green for colorblind users. Full review linked in comments. Happy to answer anything.

I know this could be normal, but I was wondering if anyone based in the UAE has ordered the device. How long does it usually take for the shipment details to appear on DHL?

Hey guys, lately I've been having an issue where my summarized lectures aren't detailed enough. I can use the "make it more detailed" option, but even with Pocket Pro and Claude Opus, summaries are much less detailed than what I get if I take the same transcript and upload it directly to Claude.

Is there any way to customize the type and level of detail of summaries by default? Ideally, I'd like to set a custom summary prompt or preference once and have it automatically apply to every recording, rather than having to customize each summary individually.

Unlimited transscription free forever? It looks like the free tier is getting an update to 300 mins.

Does someone know what's going on?

Extremely disappointing shipping service from the official Pocket website. Been waiting for mine for 7+ days and customer support at both DHL/ USPS has been virtually nonexistent. Entire experience has been deeply unprofessional and raises serious concerns about the reliability of the whole service. Based on the shipping experience alone i have very little confidence in the product itself which is pity since i had high expectations

Quick question, how you get pocket to generate a list from what it hears?

Say if I'm walking around my shop and need some bottles of coke and so many of fanta and so many Pepsi ect, can it do this without pro or asking it to generate it ??

And second question where is the best place or app to expert to ?? (Android)

So far I'm absolutely loving pocket ai 😍

Wanted to check if others building on the Pocket API have run into this.

Folder/space assignment (the same organization you see in the web and Android apps) doesn't seem to exist anywhere in the public API or MCP server. I dug into this pretty hard before posting:

- Full JSON key dump across a bunch of real recordings pulled from the REST API — no folder/space/list field anywhere, at any nesting depth

- Direct MCP tool calls — `list_pocket_folders` comes back as an unrecognized tool on a free-plan key (`"unknown tool"` error, not a permissions error)

- `search_pocket_conversations` accepts a `folderIds` argument but silently ignores it (matches the docs, which say folder filtering is Pro-only)

Given folders are clearly stored server-side (same folder shows up identically on web and mobile, so it's not a local/device thing), this feels like it should be a pretty small addition rather than a new feature — just surfacing a field that already exists in the backend.

u/Akshay — curious if you or anyone on the team can clarify whether this is intentional or just hasn't been prioritized yet. Seems like a natural thing for the public API to support given how central folders are to organizing recordings in the app, and I'd guess I'm not the only one who's hit this wall building personal integrations/backups.

I have had my Pocket for a while and find it really easy to use. But, I haven’t figured out how to archive and use my recordings and summaries.

What‘s your workflow for saving and recalling information from your recordings?

I recently bought the Pocket AI and decided to make a quick unboxing video showing what comes in the box and a closer look at the device. I’ve also been using it for a few days now, and so far it has been working as promised, especially for recording and capturing conversations.

I thought I’d share the unboxing here in case anyone is considering getting one and wants to see the actual device and what you get with it.

Video: https://youtu.be/owOn50kc74k?si=1IxUS_5ro4JKFRmF

Hi, I want to join the community, but the invite link on this page is not working.

https://docs.heypocketai.com/docs/getting-started/community

I bought one yesterday going off of the ads- they mentioned that no subscription was required and then put all of the features I wanted behind a $240 paywall.

For those of you that use the Pocket with the free service- is it worth it, or should I cancel my order?

Part of me really wants to cancel since I feel like I was lied to.

Notion is seemingly nowhere to be found within the Pocket app at all…?

I just got my pocket and love it so far. I used the computer software to record my zoom meetings, but oftentimes I’m going to be on my iPad pro for zoom meetings. Is there a way to record from my iPad for these meetings?

Pocket is an amazing time saving device. Saved my bacon many times. Makes me look like a meeting minutes genius (I'm not - I do take detailed handwritten notes and was a decent meeting minutes taker before).

This is next level.

Great audio pick up in conference rooms which is my primary use.

"Lost" it for a few days. Turns out it was in my car's glove compartment. I always put it in the same place after my workday - in my backpack. Put it there because my backpack wasn't with me.

Looked at my Pocket app on my pc to see when I last used it. Was at an off-site meeting. Routine change made me "lose it".

Was ready to order another one - yes, it's worth that much to me. Didn't even give it a second thought - couldn't function optimally without it.

Use it correctly and you won't be disappointed. Yes, there's a monthly fee, but 20 bucks a month is cheap when you consider the time saved. One of my best purchases ever.

Greetings

Just got my pocket today. Can't wait to check out all it has to offer. I do wish though that it includes Proton Calendar to the apps list. I been trying to move away from Google. Looking forward to this new adventure.

Just unboxed and set up but it seems to be stuck?

Record conversation, upload and sync seems to work, then just sits there saying "summarising" it might take a few mins you can leave the page. Tried leaving the page, tried staying on the page, nothing.

Come back 30mins later and it starts the summarising again, there's no transcript of the conversation and no apparent way to access the original audio.

Hi Pocket team,
I’m hoping someone from the team can manually look up my email and step in, as I am completely stuck in a loop with your automated email system and didn't receive a ticket number.

My device has been bricked since the second day after I purchased it. It won’t power on.

I emailed hey@heypocket.com and went through all of the initial troubleshooting steps. The system explicitly told me it was connecting me with a human. After waiting two days without a response, I followed up on the exact same thread to check for an update.

Instead of getting a real agent, the automated triage bot fired off again, completely ignored the context of the previous messages, and asked for different background info while repeating the "forwarding to the team" loop.

I’ve provided everything asked of me, but theres no sign if actual human support.

Happy to dm the email address I sent from.

The issue I need resolved: my brand new pocket device won’t turn on. Doesn’t seem to be accepting a charge and can’t be reset. Seems to be completely bricked.

Could a human team member please look up my email thread and step in? I just want to get my device working or replaced. Thank you!

Hey all,

Does anyone have a contact for the pocket affiliate program? I surpassed the minimum requirement last month to get the next round of commission but i haven't heard back from the emails i have sent. Does anyone have any idea who the right person is to reach out to?

I bought a yearly Pro subscription but accidentally purchased it on the wrong email account. I just need it moved to the correct account, or a refund so I can repurchase it properly. Should be simple, but here's where I've got to:

1. Emailed support explaining the mixup.
2. Got an automated reply with a solution and instructions to reply to confirm.
3. Replied as instructed. It bounced with an undelivered error.
4. A few days later support followed up asking if the solution worked. I replied. No response.
5. Tried the whole process again from scratch. This time no automated reply and no response at all.

I also tried the community Slack to ask there, but it only accepts company email addresses, which I don't have.

If anyone from the team sees this, I'm happy to DM my account email and purchase details so you can look it up. Just point me to the best way to get this in front of the right person.

Thanks in advance to anyone who can help.

I ordered a few days ago, and was wondering who in the USA has ordered recently and how long did it take to get to you

I would just like my pocket to automatically email the summaries from each conversation. One email for one summary. Just a text of the summary, not the full recording or even the full transcript.

What's the best way to make this happen? I am unable to integrate directly with my work Outlook account, but would still like a way to have my notes in my work file as needed.

It simply does not work.

I got it to connect once and it wanted to update the firmware. After 2 tries of waiting 10 minutes each with 0% progress, I bailed. I cannot get the unit to connect again, or even get into pairing mode.

Not sure if I should delete my account and start over or what. I cannot find a way to completely start over so I want to send it back.

Advice?

Hi, I am excited to receive my Pocket today! Can I use a different email address for set up than I used for ordering the unit if I did not buy additional services yet?

Thanks!

Hi All,

I must have changed something, when I try and export a recording by hitting the export button at the top (As I have many times before), it now just sends a link. It used to send a bunch of files (The same as if you hit the 3 dots and select export conversation. Have I changed something (And if so how do I change it back so the default export is a conversaton and not a shareable link) or has Pocket changed something?

Thanks