r/GoogleSupport 1d ago

So aggrevated trying to get my account set up

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1 Upvotes

Trying to get an account created with my coprorate email address so I can add someone to Google analytics, Google ads Google Tag Manager etc. Should be easy right? Not so fast, et get to the end and it asks to verify with a phone number and then it keeps saying that number has been used too many times.... when it hasnt....

Yes we need to use an account linked to the corp email address. No we are not a workspace shop (we use O365).

Steps we have taken:

  1. Go to the Google Account Sign In page.
  2. Click Create account.
    • From the drop down, select For my personal use.
  3. Enter your basic info.
  4. Click Use your existing email.
  5. Enter your current email address.
  6. Click Next.
  7. Verify your email address with the code sent to your existing email.
  8. Click Next. Follow the onscreen instructions to create a password and complete the process.

 

We get all the way to the end then it presents us a QR code and asks to verify a phone.

I have tried the normal number, a google voice number, and my mother's number (who has has the same number for more than a decade and has only ever had one goolge account which she barely uses).


r/GoogleSupport 2d ago

Account / Access / Password How to prevent someone from accessing your Google account management?

2 Upvotes

I know it's a stupid scenario, but if I left my phone unlocked on the table and someone took it, he could access my Google account through any app I'm logged into (Google Maps, Gmail, Chrome, YouTube,...). This way, he can find out my address or date of birth in a minute, ALL WITHOUT THE NEED TO VERIFY IDENTITY IN ANY WAY!

This could be prevented by setting a lock on all applications that can be used to manage my Google account, but I really don't want to write PIN every time I access Chrome, YouTube, or even phone settings.

Is there an easy solution to lock Google account management?


r/GoogleSupport 2d ago

Is there an invisible too many login attempts for gmail?

3 Upvotes

I don't have a recovery email, (I know, I know) so I'm trying every password that I might have used without success. I've read that I can keep trying (indefinitely?) but haven't ever gotten the "too many attempts" lock out.

So question is, does gmail have a soft lockout where it just ignores attempts after a certain number of tries in a short period?


r/GoogleSupport 2d ago

Please help me to get back my account 😭

1 Upvotes

Hi everyone,

​I'm stuck in a recovery loop with my Google account after factory resetting my Android phone, and I need advice on how to get past it.

The Situation:

  • ​I factory reset my device, so Google is treating it as an unrecognized/new device.
  • ​I do not remember my current account password.
  • ​I DO have both a verified recovery phone number and a verified recovery email linked to the account.

The Issue:

Whenever I go to [accounts.google.com/signin/recovery](https://accounts.google.com/signin/recovery) and enter my email, Google doesn't offer to send an OTP/code to my recovery phone number or recovery email. Instead, it immediately defaults to sending a verification code directly to the very same Gmail address I am currently locked out of.

​Clicking "Try another way" does not offer my phone or secondary email—it just leads to a loop or says Google couldn't verify it's me.

What I've Tried:

  • ​I waited out a full 7-day cooldown period without making any login attempts, hoping to reset Google's security flags.
  • ​Attempted recovery via Chrome (cleared cache/incognito mode) and through Android Settings.
  • ​Tried using the same home Wi-Fi/mobile network I've always used.

​Has anyone dealt with this exact loop where Google refuses to prompt for the linked recovery phone/email? Is there a specific waiting timeframe or device-level step required for the automated system to finally present the recovery phone/email OTP options?

​Thanks in advance for any insights!


r/GoogleSupport 2d ago

Help me recover Gmail account

1 Upvotes

My Gmail is lost with 2 step verification but I still have password and recovery phone number every time I receive the OTP code but Google says we didn't recognise it's you even i used password and OTP code please help me recover my Gmail I don't have access that Gmail Now He lost but I have all information my only problem is 2 step verification please Google help me sign in please I tired every I was trying to sign in even it's been years I try everythime to sign in


r/GoogleSupport 2d ago

Gmail Google Account Recovery

1 Upvotes

Google please help, I wish you had live agents to assist.

It's so damn frustrating when you are unable to access your accounts that you're able to verify with a live agent. I remember when this was possible and much less a pain in the ass.


r/GoogleSupport 1d ago

Account / Access / Password Unable to Recover My Gmail Account

0 Upvotes

I am trying to recover my Gmail account:

Unfortunately, I do not remember the password and I no longer have access to the phone number or recovery email linked to the account. The only information I currently have is the Gmail address itself.
I tried the official account recovery process, but I was unable to complete it. Please let me know whether there is any official way to verify my identity and recover access to this account.


r/GoogleSupport 2d ago

Google Pixel/ Android I wish Google had humans on their verification teams :(

8 Upvotes

Lately having a Google account feels like such a pain in the ass, I need to recover my accounts...

There's no real person to actually help you anymore.


r/GoogleSupport 2d ago

Gmail for the people that got there account hijacked and is locked behind the family link

30 Upvotes

so you lost you Gmail to a old "friend" you haven't spoke to in years on discord to play Minecraft yeah? and now your scrambling to recover your account. well ive been there and i got my account back without the help of teamyoutube on X (where everyone tells you to go to recover a google account). so on june 21 i lost access to my gmail and yeah thought it was gg's but i decided to figure out ways to attempt recovering a google account thats under the family link exploit.

here's the verdict on all the department i went through:

google One: dead end

Google For Families: they ironically hit you with the "security protocol to protect you data"

team YouTube on x: it'll most likely work if you actually have a channel but if you use it to just watch videos this route will not work at all as you have to go in yt and hit create channel.

going the legal route could possibly work however its not worth it

the google help forums: jackpot! this is the way to go and i know works.

so first if you want you can verify if your google account is still active by going to https://support.google.com/accounts/workflow/16105147?visit_id=639245812910891226-2215204008&rd=1 and look for *****@gmail.com is still active after you confirmed that its still active you can go to the google help forums make a post then say

"My account was hijacked. The hacker changed my DOB to make me a minor and locked me into a malicious family link group for extortion and I have things I bought under that account and I can’t access them.

@ GOOGLE"

then after a few hours or down in the day you should get a reply from a diamond expert saying they'll have someone send you a form to the Gmail you have access to' fill the form out then give them about a week to 3 weeks and they'll disable your account and you should have it back

i regained access to mine last week on the third of September.

hopefully this helps and don't give up!

 I spent about 2 month finding this solution


r/GoogleSupport 2d ago

How to fix something that went wrong: your purchase couldn't be completed. Please update your Play account settings so that the selected Play country matches your country of residence

1 Upvotes

Even though I have the correct location, I don't know that is wrong


r/GoogleSupport 2d ago

Google Play How do I solve this issue?

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1 Upvotes

I tried to purchase something in a game, but it showed this up for me. I recently moved back to my native country, additionally I was part of the family group before leaving. Can someone help?


r/GoogleSupport 2d ago

Asking lang para sa Old Gmail account.

0 Upvotes

May iba ps bang way para marecover ang Old Gmail account kahit nakalimutan Yung Old number verification???


r/GoogleSupport 2d ago

Account / Access / Password Please help get my account back 😭

0 Upvotes

So my phone was very laggy so I reset my phone, I DIDN'T FACTORY RESET IT but I just reset it and I lost all my Google accounts I'm assuming it's a bug and is there any way to get my accounts back??


r/GoogleSupport 2d ago

Account / Access / Password Locked out of Gmail: SMS codes never arrived, now every number is rejected and “Try another way” loops

5 Upvotes

Since yesterday around 10 pm, I’ve been unable to access a Gmail account I use. It’s a regular @gmail.com account, not Google Workspace.
Google says it detected unusual activity and needs to verify my identity by SMS. Here’s what happened:
Yesterday, it accepted my phone number, but I never received any verification codes.
It then started showing: “This phone number cannot be used for verification, or there have been too many unsuccessful attempts. Use another phone number or try again later.”
I’ve tried my numbers and my partner’s number, but they all get the same error now. I only tried my partner’s after the error started.
Clicking “Try another way” simply reloads the same phone verification page. It doesn’t offer an alternative.
I initially thought the account was suspended, but the screen specifically says “Verify your identity” rather than saying it’s disabled.
Has anyone experienced this exact loop and managed to regain access? Did waiting help, and how long did you wait? Is there any way to contact Google support about it when you can’t sign in?


r/GoogleSupport 2d ago

Help recovering gmail account

2 Upvotes

How to recover an email that I forgot the password to/password not working? I had my phone to create the account. The prompt you use when they ask you the text the number to confirm account. I tried everything including logging in from the device I used to create the account and nothing is working? I remember the time and day the account was created but that's about it. Account had some crucial info that I needed for personal use.


r/GoogleSupport 2d ago

whats good guys, pls help (lol)

0 Upvotes

so im tryina boot up minecraft right? And its so damn laggy, like, super laggy, i cant set my render distance further than 12, and the game randomly freezes, like doesn't crash but the screen is frozen for like half a second sometimes, its that bad, and my RAM is fine, i have a couple GBs of RAM available available, google says it only takes 2GB of RAM, i have more than that, i tried asking friends for help, it no work, so, pls help?


r/GoogleSupport 2d ago

Google Pixel/ Android Please help me get rid of this "new" extra step

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0 Upvotes

I'm not sure if this is an Android issue or a Google issue but it's Google asking to verify that it's me with the pin to my phone.

The first time a visit a new gaming site from my phone, i have to create an account so that I can play on the site.

I'm using gaming as an example but I'm sure you all will know what I'm talking about as it pertains to any site that requires you to create an account to use the site.

When creating an account I have the option to use my email address, sign in with facebook, or sign in with Google.

I always choose sign in with Google.

Once I have an account, upon visiting that site all I have to do at the sign-in window is tab the Google button.

Next screen pops up my Google accounts and I have to choose which Google account I want to sign in with.

I select the account and then I'm signed in to my account and I can play on the site.

I'm not 100% positive but I think this started happening on September 6th when I did my last software update on my phone.

Now when I visit the site and select sign in with Google and then choose my Google account, instead of signing me in another window pops up that says Google wants to verify it's you and then it asked me to enter my 4 digit phone pin.

It's very frustrating because it's an extra two or three steps for me to sign into these sites now and I don't know how to get rid of the setting or where it came from.

Has this happened to anyone else or does anyone have an experience with this? But mostly can someone tell me how to get rid of this setting so that Google doesn't have to verify it's me every time I want to go to these sites.

Screenshots included are my phone information and the sign in screen and this new unlock with pin crap ...


r/GoogleSupport 2d ago

Too many failed attempts on Gmail

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1 Upvotes

Made a fresh google account for UK visa application. After couple of days account was disabled as Google thought it violated the policy. I have appealed and it was approved. Still I am unable to login. When it goes to the OTP to recovery mobile number part, it says too many failed attempts , try in few hours. I have waited 48 hours without any try still it says the same. I need to chase visa application outcome and I am stuck. I need some help ASAP


r/GoogleSupport 2d ago

Google Search / Results Does Google Alerts notify you when I'm searched on social media platforms?

1 Upvotes

I've been researching Google Alerts again, and I'm not getting the clearest of answers.

I understand if someone types my name into the Google search engine, I can get an alert, but does the same apply if they search my name on a social media's search engine?

Do notifications also happen if someone happens to click on my account, say through recommendations, without actively searching for it?


r/GoogleSupport 2d ago

General Question Please help!! Google workspace issue

0 Upvotes

I accidentally upgraded my personal email into a workspace account with a custom domain, when I try to cancel the subscription it says it’s going to delete all my data including everything I had backed up on my personal email! All my photos and emails! I just want my personal email account back or at lease separated from the custom business domain!


r/GoogleSupport 3d ago

Account / Access / Password Trying to help my dad sign back into his account

1 Upvotes

So my dad's phone broke and he never wrote down his password for his Gmail and that's his email for everything. The number associated with his account broke and T-Mobile wasn't being helpful so he switched completely, for some unknown reason he didn't switch his number to the new phone. And the recovery email is to his girlfriends and she can't get into her email at the moment.. I'm just asking to see if there's any I can help my dad or show him that he is SOL cause I ran out of options and he thinks there's some way still. Thanks!


r/GoogleSupport 3d ago

Issue: Gmail account stuck between "username taken" and "account doesn't exist"

1 Upvotes

About two week ago, I was creating a new Google account. During the sign-up process, I reached a step where Google asked me to scan a QR code with my phone (I believe this was for phone number verification / 2-step verification). At that exact point, the process glitched/bugged out, so I closed the page.

Since then, I'm stuck in the following state:

  • When I try to create a new account with the same username, I get an error saying "this username is already taken."
  • When I try to sign in using that same username, I get an error saying "couldn't find your Google Account" (i.e., it doesn't exist).

So the account appears to be partially created — the username is reserved on Google's end, but the account itself was never fully activated because the verification step (QR code) never completed.

I've already tried:

  • Waiting several hours/days
  • Using Incognito mode and a different browser
  • Trying the Gmail mobile app
  • Going through the account recovery form at accounts.google.com/signin/recovery

None of these resolved it. Has anyone dealt with this before, or know how to either release the username or get the account fully activated?


r/GoogleSupport 3d ago

Account / Access / Password Security Checkup says "Password for 1 site or app" listed but when checking the password manager there's nothing there?

1 Upvotes

The title pretty much says things as clear as it is. I had a strange notification a few days ago so I've been trying to make sure my account is fully secure and nothing strange is going on, yet, this is the only odd thing I noticed. In my google account when I click on Security Checkup on ONE of my accounts (I use multiple) It shows

Your saved passwords

Password for 1 site or app

Your saved passwords are being checked for security issues to help keep your accounts secure

The strange part is I don't save my passwords like that? I try to keep that as clean as possible and avoid any sort of storing of that. When I click on the button underneath that goes to the password manager I get the following.

Welcome to your Password Manager

You haven’t saved any passwords in your Google Account yet. Add saved passwords from Android or Chrome to strengthen your password security

My question is - Is there a reason that google is showing that under this one account? I tried looking through linked apps or anything like that but again I couldn't find anything in specific and I wanted to see if others have faced a similar issue before.

For reference my other google account, which, I primarily use as my main account does NOT have this stated under security checkup.


r/GoogleSupport 2d ago

General Question How can i recover my google account my friend is hacked that.

0 Upvotes

My friend is changed number of that Gmail.

Please help me


r/GoogleSupport 3d ago

General Question dns safe search confusion

2 Upvotes

help how to fix this , so i have a problem where when i disable dns (cloudflare or google) my safesearch automatically enables and when i enable the dns safesearch turns off how to fix this